Would do it again!
Lovely hotel in a great area! Cozy, clean, and comfortable. The Pelham had everything I needed for a night in London. Bottle of wine was great, turndown service on point. Breakfast in the hotel restaurant also excellent. Loved it!
We had quite a few issues with our stay here. The bathtub in our first room still had water in it and was not draining. We called maintenance and had it fixed. Then when we took a shower, large amounts of water was spilling onto the bathroom floor due to a faulty shower door. Unhappy with the room, we contacted the front desk and the staff gave us a second room. Everything was fine until we went to bed, when we started hearing loud cracking sounds constantly from the ceiling for about 8 hours straight. We were unable to sleep the entire night. Unhappy with this second room, we contacted front desk again who gave us a third room. The rooms themselves were not the cleanest, and the carpets looked pretty dirty and stained. The staff, though, were excellent. They were very accommodating and did whatever they could to make our stay an enjoyable one.
The only negative thing is that all the doors are closing with extreme noise. That was really annoying especially early in the morning and late at night. The rooms facing the main road are too noisy as well. Other than that I'm very pleased with the staying at this lovely place.
Don’t ever stay there This place just not worst it Very far from everything and very old hotel
overall, the Pelham was a nice boutique hotel.
Some problems on arrival were quickly resolved by a very professional manager.
The staff was terrific. Everyone was extremely helpful and friendly. The location was great. The Pelham is close to many museums, restaurants, and shopping. Also, it is very close to the underground. We would definitely go back. The one improvement is that their internet could be improved.
The Pelham is very nice looking hotel. The day we arrived, a Saturday one of the businessmen owners was there.He was happy to see so many people. "make that money" was the comment I heard. Tacky. The staff seems over worked. It was pleasant and well decorated but did feel like a money machine.
Located in London City Centre, The Pelham London - Starhotels Collezione is within a 5-minute walk of popular attractions such as Natural History Museum and Victoria and Albert Museum. This 5-star hotel has 52 rooms and welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.
Enjoy a leisurely bite to eat at La Trattoria, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.
36-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Minibars, free weekday newspapers, and safes are other standard amenities.
Guests of The Pelham London - Starhotels Collezione enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include conference space, a business center, and a library.
Would do it again!
Lovely hotel in a great area! Cozy, clean, and comfortable. The Pelham had everything I needed for a night in London. Bottle of wine was great, turndown service on point. Breakfast in the hotel restaurant also excellent. Loved it!
Dear Emily, thank you for sharing your amazing feedback and we are so happy to know you had a lovely stay with us!Looking forward to welcoming you back at the earliest opportunity, Warmest Regards
We had quite a few issues with our stay here. The bathtub in our first room still had water in it and was not draining. We called maintenance and had it fixed. Then when we took a shower, large amounts of water was spilling onto the bathroom floor due to a faulty shower door. Unhappy with the room, we contacted the front desk and the staff gave us a second room. Everything was fine until we went to bed, when we started hearing loud cracking sounds constantly from the ceiling for about 8 hours straight. We were unable to sleep the entire night. Unhappy with this second room, we contacted front desk again who gave us a third room. The rooms themselves were not the cleanest, and the carpets looked pretty dirty and stained. The staff, though, were excellent. They were very accommodating and did whatever they could to make our stay an enjoyable one.
Dear Guest, Thank you for your feedback in regards to your recent stay at The Pelham - Starhotels Collezione. I would like to apologise for the issues you experienced during your stay and I will be sure to share your feedback with our maintenance and housekeeping teams. I was happy to read that all the staff you encountered were helpful and I do hope to welcome you back in the future so we can make amends for this stay. Kind Regards, Ricky Collins Front Office Manager
Dear Guest, Thank you very much for taking the time to rate your stay. We are delighted that you enjoyed your visit. Kind regards,
The only negative thing is that all the doors are closing with extreme noise. That was really annoying especially early in the morning and late at night. The rooms facing the main road are too noisy as well. Other than that I'm very pleased with the staying at this lovely place.
Dear Orbitz, thank you for your comment and I do apologize for the issue with the door, We look forward to welcome you back in the near future Best regards, Luca Perletti Hotel Manager
Don’t ever stay there This place just not worst it Very far from everything and very old hotel
Dear Alex, thank you for taking the time to share your view. I will like to clarify few points. We are in front of South Kensington tube station, few minutes from some of the main museums in London, parks and shopping district. A short tube ride will take you to Soho and central London. Our location is ideal and I am sorry to hear we failed to meet you expectation. All the best, Luca Perletti Hotel Manager
overall, the Pelham was a nice boutique hotel.
Dear guest, thank you very much for your comments, All the best, Luca Perletti Hotel Manager
Some problems on arrival were quickly resolved by a very professional manager.
The staff was terrific. Everyone was extremely helpful and friendly. The location was great. The Pelham is close to many museums, restaurants, and shopping. Also, it is very close to the underground. We would definitely go back. The one improvement is that their internet could be improved.
The Pelham is very nice looking hotel. The day we arrived, a Saturday one of the businessmen owners was there.He was happy to see so many people. "make that money" was the comment I heard. Tacky. The staff seems over worked. It was pleasant and well decorated but did feel like a money machine.
Dear James,Thank you so much for your 5 star review.I am delighted to hear that everything went well during your stay and I look forward to welcoming you back soon here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager