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The Pelham Hotel

5.0 out of 5.0

Recent guest reviews

I have stayed at this hotel several times in the last several years on my visits to London. The location in very convenient to restaurants, museums, and the Kensington tube station. The hotel has a lot of old world charm and decorated very thoughtfully. The staff are very accommodating and feels like a comfortable home as oppose to a large "sterile" hotel.

Perfect spot for a London visit. Buses and underground are less than a minute away. Museums across the street. Restaurants all around. The hotel is very well decorated. With a lot of English class. Service is perfect. Rooms are very good. And the restaurant is good. We loved our stay. Lived to enjoy the amenities and the 10 minute bus ride to Piccadilly. We can't talk about the breakfast as we found Muriel's kitchen across the street. Which beats everything any hotel could possibly offer. And adds even more elegance to the south Kensington neighborhood. A perfect place to base your visit to London

Stayed here last month with my wife. The Pelham is simple and straighforward: serviceable rooms, narrow hallways, international staff, and GREAT location right across the street from the South Kensington underground station. Room service is 24 hours--which always makes us happy--and the best part might be the showers: strong water pressure and lots of hot water...jaaaaa!! If you need simple accommodations with little to no extras in a fabulous location of London, then this is the hotel for you. Cheers!

The Pelham is a great little hotel just next to the South Kensington tube station. A better location you could not ask for. Also, there are tons of interesting shops and restaurants within a short walking distance. I would recommend a room away from the street however as it can get a little noisy. Other than that you will have a wonderful stay and the staff are very nice and the hotel is a little gem.

Lovely hotel. Incredibly well appointed rooms. Long handled shoe horn a revelation!! Very comfy bed, so often hotel beds are too hard. Lovely big bathroom with two basins, no sharing required! Wonderfully helpful staff. Incredibly convenient for transport as right opposite South Ken tube. We will definitely stay again when next in London.

We stayed for four nights. The room was beautiful and clean, but a little cold. I don’t think the heat was working properly. I loved the location, we were close to the south Kensington tube station and we could watch all the street activity, but it was still quiet. The staff are very attentive and helpful, I would certainly stay here again. I would like to see a coffee maker added to the room.

I stayed for two nights with a friend. We chose it for the location. It’s is right across the road from the South Kensington tube station. When we arrived we had to carry our suitcases up the stairs as there was no one to greet us, unlike most 5* hotels I’ve stayed in before. Check in was swift. hadn’t advised me of the £100 credit card hold however. Room was good at first glance. We were on the ground floor. The bath was a little stained on the top and the glass door/shower screen was so hard to move we initially thought it was broken. The rubber from the bottom was loose and made it very hard to move. Sadly the cold bath tap wasn’t working properly. We discovered this on the first morning when we were unable to turn it off. We called for assistance but the poor guy was also unable to turn it off. This was 10am and maintenance wasn’t arriving until 11am so it just ran for an hour. Mini bar and safe in cupboard. We didn’t use these. Lovely slippers and dressing gowns too. The room comes with a little smart phone. This was great and we took it out with us. Free uk calls and internet. We had a turn down service every night and water left by the bed for us. The hotel was very quiet. We didn’t see anyone in either lounge room during our stay. There isn’t an honour bar anymore. We went downstairs to order two glasses of wine. On both occasions we were told that staff would bring it upstairs for us even though we had waited at the bar whilst they poured it. Upon check out I realised we had been charged £1.75 for the privilege of carrying it upstairs! It’s a real shame that wasn’t explained to us because I was happy to wait but was sent away from the bar by the waitress! I think it’s a very u fortunate charge for customers when there isn’t an upstairs bar for them to visit. I could see from reviews that the rooms didn’t have a kettle and tea/coffee facilities so I emailed ahead and was told they would place a kettle etc in the room. This hadn’t happened. We requested a tea tray and it was brought to the room straight away. The housekeeping however totally disregarded this tray. We had to ask for the tea bags and coffee to be replaced. The dirty used cups were also left and we had to ask for these to be replaced too. Whilst I appreciate the tea tray doesn’t come as standard I would expect the items to be replaced as it had been specially requested. Both lounges were lovely. One had an open fire that was lovely to just sit and relax. We didn’t eat in the hotel so cannot comment. There is a little square opposite the hotel that has lots of restaurants. We tried the pizza pasta restaurant. Little place but the food was amazing!! Harrods is a 15 min walk away. V&A just at the end of the road. The hotel would have had a full 5 stars for the review if there had just been a little more attention to detail. Would stay here again for the great location.

This was my second time at the Pelham. It has real "old world" charm that is often missing. Rooms are small but well appointed with comfortable beds and lovely bathrooms. Located just across the street from South Kensington Station which makes anywhere in London an easy shot. Internet is fast. Small touches like an provided foreign plug adapter. This is quickly becoming our go-to in London.

What a wonderful Hotel! We enjoyed everything about it. The hotel was charming and beautifully maintained. Great location just down the street from the Museum of Natural History and the Victoria and Albert Museum. Easy access to the Underground. The staff could not have been more friendly and accommodating. Will definitely stay there again when we return to London.

This Italian chain boutique is a exquisite hotel in Kensington. I was fortunate enough to get an early Check in thanks to the kind staff. The Pelham is right in sight of the Tube, which if you need to leave the pleasant area of Kensington , you can without stress. The hotel has that older London charm which I really enjoyed. My room was the grey zoo wall paper room. Somewhat spacious for London, but strangely laid out. Still I thought the room was filled with character. It was very clean. It came with expensive London soaps which I took for souvenirs. For some reason I didn't get turn down service the night I was there? That was my only complaint. Staff was friendly, but somewhat shy. Overall, I do highly recommend this hotel for its charm and efficient location to food, tube, and sites.

15 Cromwell Place, South Kensington London England

Hotel highlights

  • Walking distance to Natural History Museum and Imperial College London
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Kensington, The Pelham Hotel is adjacent to Natural History Museum and within a 5-minute walk of other popular sights like Victoria and Albert Museum. This 52-room, 5-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi. Imperial College London and Harrods are a short walk from the hotel, which is in the historical district.


Enjoy a leisurely bite to eat at La Trattoria, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. English breakfast is offered for a fee each morning from 7 AM to 11 AM.


All 52 recently renovated accommodations feature sitting areas. 36-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Minibars, free weekday newspapers, and free bottled water are also standard.

Property features

Renovated in 2016, The Pelham Hotel offers a 24-hour fitness center, free WiFi in public areas, and a business center. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include express check-in, express check-out, and a fireplace in the lobby.

Reviews from Trip Advisor

Trip Advisor aggregated rating

92.0% of guests recommend this hotel

Total of 913 reviews