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The Pelham Hotel

5.0 out of 5.0

Recent guest reviews

Interior design is great but there is a lot missing. I was woken up by loud chatter right outside my room door by the house keepers. Breakfast they didn’t come to me once. I had to go and ask for a menu. Then when I wanted to order I had to go back. I was the only one in the whole restaurant. There was a stray black hair in my bathtub which I understand happens. But the next day there was a different one. I have a shaved head so I know it was not me. The Wi-Fi barely works. I had to hold some video conferencing meetings while I was there and could not do them due to poor signal. Reception told me it was due to time of day however this did not improve late into the night they had me try downstairs and it was no better. The interior design of the hotel is great apart from some ragged carpet in my room and a old broken phone in my room. It should be more rated as a 4 star not 5

The pics show what sort of room you will get for £530 for two nights Ok good furnishings but low ceiling, cold bathroom and no tea/coffee facility. If noise is an issue to you, ask for a rear facing room - very busy noisy road to the front - the downside with being in a great location.

The hotel is a stunning boutique hotel with a beautiful lobby and library. The room, though quite small, was charming and the bathroom was large and covered in marble. While aesthetically the room was stunning, at times the heat didn't appear to be working and I had to call down to reception to have them bring me a heater. I appreciated that they found an immediate solution as it was quite chilly the night the heat wasn't working. The bed itself was comfortable and the designer toiletries from Penhaligon's were much appreciated. I will note though that I found reception to be slow both during check-in and check-out, and the lady who checked me in wasn't very warm or welcoming. She also told me my room was on the ground floor so I declined her offer to have someone help me with my luggage, thinking it unnecessary. However, by ground floor, she meant I had to go up a flight of stairs and then up another two stairs to a different landing. While I'm not one to shy away from carrying my own bags, this particular time it was quite early in the morning and I wasn't feeling well and actually could have used the help with carrying my suitcase up to my room. Not that this detracts from the hotel but I do think it's worth noting. Ground floor means GROUND floor. I had room service delivered twice; the first time was just tea and a fruit plate. Much to my disappointment, the room is not equipped with a kettle so I had to rely on room service for tea. The other time, I had breakfast delivered. For those curious, the food was very tasty. I never ate in the actual restaurant so I cannot comment on that experience but I can say that I enjoyed the egg-white omelet I had delivered to my room, and the fruit was quite fresh. The location is amazing, right at South Kensington station. There are plenty of delicious restaurants nearby so one need never go far to find tasty food. There are lots of sights, museums, and shops all within 20 minute walking distance.

We chose to stay in the Pelham before and After our wedding just up the road at the Chelsea Old Town Hall. We wanted luxurious but with an intimate feel and that's just what we got. This hotel could offer us interconnecting suites which met our requirements perfectly as we were travelling with children and also we didn't want to see each other on the morning of the wedding. The rooms were elegant and very comfortable. Full length windows let in lots of natural light and offer a lovely view over Kensington. Our bathroom had both a separate shower and bath. I enjoyed a soak every night after walking for miles round London. The hotel offers a mini bar, the prices were pretty much in line with all hotel mini bar prices. Personally, I would like to see a tea tray in the rooms so that you can make a drink at your leisure without having to call room service (feels a bit too indulgent having someone make you a cuppa) The rooms also offer a complimentary mobile, more for international visitors I think to save on data roaming etc. What a great idea, really useful. I loved the umbrellas in the wardrobe too for those who arrive unprepared for the British weather! Little touches such as the turn down service and complimentary water are really lovely. Infact on our first night we arrived back when housekeeping were turning down. When the lady saw our daughter was only little (7) she went away and came back with child size slippers for her. Little things like this make guests feel really special, our daughter was delighted. You can offer all the services you like but it's the staff who execute them that make people want to return. We enjoyed breakfast both in the restaurant and room service. Continental was included and was adequate and well presented. The location of The Pelham is amazing. Right across from South Kensington tube. Walking distance to the museums and an array of cafes bars and restaurants to suit all tastes and budgets. We felt very spoiled by the hotel, some champagne and petit fours were delivered to our room offering congratulations and a cute little goodnight kit too, which we thank you for. I'd also just like to mention housekeeping once again. On the morning of the wedding we left in a hurry and the room was incredibly untidy (sorry) but upon our return they had worked their magic and it was spick and span (I wish that happened at home!) We also found the concierge helpful and always smiley and cheerful, helping with cases and taxis etc. Great location, lovely little extras, pre-emptive staff. We look forward to returning for many anniversaries in the future.

Decided to try the Pelham on a recent two day trip to London. The hotel is part of Starhotels, a mainly Italian hotel chain. We had used them previously in Italy and they were decent. What really sold me was the location, its right across the road from South Kensington station. The hotel is what can be described as classical in style, not overly though, and definitely boutique in nature. I stayed in a Junior Suite, it was a good size and the bathroom was well appointed. There was a separate dressing room as well. I believe the suites are individual, mine was decorated in a 'colourful' style and was pleasant. The view was out to the high street and the room was on the 3rd floor, noise was not an issue due to double glazing. You could feel the underground though when it passed by. I had continental breakfast included, which is essentially just pastries, cereals and yogurts. Hot items were part of the 'Pelham Breakfast' which is an additional cost or a'la carte. There is no onsite gym, well there is a tiny room with two machines and a pair of dumbbells which doesn't really count. Once I had checked out, I was charged GBP10 and I mailed the hotel to ask them why, it took several more mails before I got a response to which I was told I had drunk two waters and a redbull from the minibar, which I had not done. When I told them as such and asked for a refund they agreed. Also worth noting I had mailed them that I would be late to check in given my flight time and not to cancel my reservation and got no reply. So being tardy with emails seems to be a theme. Apart from the above, a good choice given the location.

We stayed here for a quick trip to London earlier this month. Everything was just perfect! Loved the cozy room with plenty of room for suitcases, a dressing area, desk/dressing table and TV. Turn down service was an unexpected treat and made us feel special. Loved the soft music left playing each afternoon when we returned to our room. Room was clean and neat and bathroom sparkled. (Only issue is glass “door” on shower only blocks about 1/2 of the tub and water gets everywhere in bathroom with shower) View out of window was not of anything nice to look at and so hotel has placed panels with flower and a green turf on the ground to spruce up the scene. Honor bar in the drawing room allowed us to sit and enjoy the lovely drawing room or curl up in front of the library fire each evening with a nightcap. Front desk staff were lovely, helpful, welcoming and kind. The Tube is literally across the street (past several excellent breakfast cafes) and the bus stop is right outside the front door. Nice pub across the street in the other direction and several eateries within walking distance or only one Tube stop. Super easy walking distance to the Science Museum and a nice (but a bit longer) stroll to the V&A as well as the shopping at Knightsbridge (Harrods, Harvey Nichols, etc). All things considered, a perfect stay for us. We will be back, and soon I️ hope! Thank you for such hospitality and service!

Stayed nine nights Oct. 2017. The hotel was very nice, staff were helpful and responsive throughout our stay. Despite being directly across the street from the South Kensington tube station, our room was quiet throughout our stay. It was a little on the small side, but that's expected in larger cities. Other than that, the room was great - good bed, nice bathroom, etc. One nice feature - the room came with a smartphone you could take out with you, so you always had a handy map feature and browser as needed, if you hadn't brought an international sim along, or purchased a cheap phone locally. Location could not have been better. Easy walk to V&A, Museum of Natural History, Science Museum. A few other things (Kensington Palace, Hyde Park) a slightly longer walk (a mile or so), but just about any major tourist site (Westminster Abbey/Chapel, British Museum, Soho area, etc.) was reachable on a direct run from one of the three tube lines in SK station. Many quite good places to eat or grab a dessert in the area. We had dinner at a different place each night, weren't disappointed with any of them. Also, there are several convenience stores by the stations for getting snacks or anything else you might need. Some things to be aware of - a number of the rooms are only reachable via stairs (ours was) so if this is an issue make sure the hotel knows in advance. Ice is available, ask the front desk to have it sent up. The free wi-fi worked great for our purposes.

Stayed here for just the one night when I brought my Dad up to London. We had a twin room (309?) which was large and raditionally furnished - exactly what we wanted, although may not be to everyone's tastes. The recepton staff were a little cold when we checked in, but were much more friendly the next day. The only comment I would make, is that there was no tea service in the room. We came back to the room about 4pm after we had been shopping in the cold/wet and wanted a cuppa, but although there was a well stocked mini bar, there was no tea tray (which I though was odd in an English hotel, but maybe because it's London?)...My Dad really wanted a cup of tea so I phoned room service and ordered tea for two. My second gripe is this was £10... I know room serrvice is always expensive, but if they don'tprovide tea-trays in the room, charging £10 for tea does seem a bit excessive. Anyway, after 45 minutes the tea still hadn't arrived so I went downstairs to ask reception...who didn't know anything about it! And that was that - they didn't offer to find out where it had got to, order us some more...they just told us they didn't know anything about the tea and then turned to the next guest.Overall, we had a great stay, it was just this one little blip that made me give a 4/5 and not 5/5. I would stay here again though - I would just bring a travel kettle!

From the moment we arrived, conveniently located opposite South Kensington Station, we were greeted with warm hospitality by the Receptionist, Valentina, who organised a beautiful junior suite with luxurious furnishings, tea-making facilities, a walk-in wardrobe and top-of-the range English bathroom products. Our towel rail was warming our towels and special milk for the tea soon arrived. The Concierge, and his assistant, Gabriel, helped us with our luggage and were constantly asking if we needed anything. The two sitting rooms off Reception are most inviting for relaxing, having tea and entertaining guests. Nothing was too much trouble for the staff of this wonderful boutique hotel. We will definitely stay at The Pelham on our next visit to London.

This was hotel is a boutique hotel and is very quaint. If you’re looking for a 5 star hotel and a typical chain hotel experience, don’t come here. This hotel has an amazing location! You are right by so many places! You can walk to like the museums, harrods, the parks, and to many yummy restaurants! But, if you don’t want to walk, the hotel is kiddie corner from the tube. We checked in earlier than we were supposed to and we got a room upgrade! We stayed in one of those gorgeously decorated rooms that are featured in the photos. It was so cute! I read a bunch of the negative reviews and to me, those people have unrealistic expectations. Yes, the carpet was a little dirty, but it wasn’t anything disgusting! I am a HUGE germ freak and semi OCD and I thought this hotel was lovely. The workers are so friendly and really go out of their way to make sure that you’re having a good time! Stay here if you’re looking for a unique hotel in London in a FANTASTIC location! I would recommend it for sure.

15 Cromwell Place, South Kensington London England

Hotel highlights

  • Walking distance to Natural History Museum and Royal Albert Hall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in South Kensington, The Pelham Hotel is adjacent to Natural History Museum and within a 5-minute walk of other popular sights like Victoria and Albert Museum. This 52-room, 5-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi. Imperial College London and Harrods are a short walk from the hotel, which is in the historical district.


Enjoy a leisurely bite to eat at La Trattoria, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. English breakfast is offered for a fee each morning from 7 AM to 11 AM.


All 52 recently renovated accommodations feature sitting areas. 36-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Minibars, free weekday newspapers, and free bottled water are also standard.

Property features

Renovated in 2016, The Pelham Hotel offers a 24-hour fitness center, free WiFi in public areas, and a business center. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include express check-in, express check-out, and a fireplace in the lobby.

Room options

Deluxe Double or Twin Room

Queen 1 | Twin 2 | Sleeps 2

Deluxe Triple Room (1 Double & 1 Rollaway Bed)

Full 1 | Sleeps 3

Executive Double Room

King 1 | Twin 2 | Sleeps 2

Junior Suite

King 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

92% of guests recommend this hotel

Total of 898 reviews