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So Sienna Aparthotel

4.0 out of 5.0

Recent guest reviews

Well, I was waiting a bit before I wrote the review to give the owners a fair chance of replying to my complaints. A week has passed. They will get a one star rating. Plus side: Close to the Hammersmith Tube stations and easy to get to from Heatrow. Fairly cheap. Moderately sized room and not too shabby shower with quite recent and updated tiling. The staff tried making an effort to help, but that was more like band-aid for a broken arm/foot. Not really enough. Downsides: Not really clean, non-working fridge, broken faucet in the shower (got scalded...), SMELLY as H***. We arrived late in the evening, it was hot so we appreciated that the windows of our room were open. Dropped off luggage and went for a bite and a drink. Came back, closed the windows, brushed our teeth and made ready for bed. It stinked, a blend of sewage and piss. Opened the windows and slept like that. Complained about the smell next morning, together with non-working fridge and shower. They said they would look into it. Was offered a different hotel room at Battersea. Not acceptable, too far away and too impractical. Hopeless. Got an e-mail some hours later asking if I could pop by and drop of the keys since they did not find the master keys to our room. Nice detour on a Saturday in London to go by with our keys. How unprofessional can you get!!? Got back to the room, windows open, now with the addition of a floor-fan to cool things. Still non-working fridge, they managed to get the shower working. Threw away the food that was now well cooked after staying in the fridge at some 25-30 degrees for 24 hours and went out to eat. Emailed the management, was in touch with the reception numerous times (they were polite and cooperative, but made no difference in the end) Got no reply from management. Will not return. We stayed in the flats around the corner from the main building just across from the local pub, Flat 4 A- AVOID THIS FLAT until the smell issues has been dealt with. Or just find a different hotel.

This hotel advertises itself as 4* luxury, when in fact it is the complete opposite! I got lead to my "deluxe studio apartment" which was not in the main building, but outside around the corner and in a building with the most disgusting smell and a broken door lock! The room itself was something that most students would turn their noses up at! Stained walls, bedsheets and cupboards! The tv and heating did not work, there was one plug socket in the whole room, and the hair dryer provided was half melted, broken and hadn't been tested by an electrician since 2011! I was on the ground floor of he building, extremely worried that i was in London staying the night in a very dodgy hotel and had a window lock along with the main door to the building being left unlocked and wide open due to a broken lock, I ended up barricading myself into the room using two chairs. The kitchen area consisted of a warm fridge and a sink, not even a kettle was provided! Once I found my way to the bathroom (after thinking that the random cupboard filled with old boxes and dirt was the bathroom) I found the main bathroom light and fan not working and covered in years worth of dirt!! The receptionist informed me that the manager was aware of the room I booked, however didn't have enough of the rooms so just shoved me in the sorry state instead! Ended up paying £140 for a room That I barely managed to get 3 hours sleep in and felt scared and dirty the whole time! I've never been so appalled in my life at the standards of a place and the complete lack of care and customer service given by the staff! When speaking to the head receptionist in the morning he handed me a card and told me to email the manager and I'd get money off my next visit! I made it very clear I would NEVER visit this place again! I think a night on the streets would be better than this place!

I have booked the apartment after looking at the pics of the apartment for 13 nights in early march. The issues I faced: 1. Got the studio apartment at top floor on 3rd floor which they call it as 2nd floor. Even after repeated requests, they did not change my apartment. I could not believe the apartments are fully booked for all 13 nights 2. The apartment was small which was ok to start with 3. On first day itself, I saw small mosquitos in the apartment which I ignored in the first day but the next day, while starting my dinner when I saw those in my dish plate, I complained. Manager said he does not have another room but will make sure to clean the apartment. The cleaner had come and cleaned the apartment next morning but that did not resolve the issue when I saw the mosquitos even in the wash room. The dish plates and crockery was looking so bad that it was not hyginic to stay there. But as I had paid the full amount in advance, i tried to stay for one more day. Another day had gone by but the issue did not resolve. I complained in the call center at 12:00 in night and told them that I will be vacating the apartment, they asked me to contact the manager the reception who will come at 7:00 AM in the morning. I went to him in the morning and now, he said he will give another apartment but as I had already made up my mind after such frustration, I asked for the refund which they refused very bluntly. And then they had started blaming me for those mosquitos, which was pathetic. If one look at the dishes and crockery, you will understand how hyginic the apartment was. Overall, it was a terrible experience for 9 nights for me and I had incurred a loss of 4 nights as well. I would suggest to see the apartment first in person before you book and if you still like it, then only go for booking.

Wished I'd read the reviews more carefully pre going to this dreadful accommodation. In summary, exceptionally dirty carpets throughout, wall damage, hole at A/C unit to fresh air, cracked/broken/loose tiles in bathroom & kitchen area. No locks on low opening windows. Single bed for kid at electrical socket & right at the easily opened window. I cannot describe the disgusting state of the single mattress & could easily feel the springs in the Double mattress. Don't try & complain as you'll get nowhere on repeat emails, or phone!

Upon arrival we were told that we would have to stay at a hotel in Kilburn, we insisted we stayed at So Sienna because we were attending the Hammersmith Apollo, 2 minutes away rather that 5 miles!. We insisted we stayed at So Sienna or they pay ALL out taxi journeys. They allowed us to stay. Once in our rooms it was a very exceptional room. Comfortable bed, cooking facilities, nice bathroom and clean & quiet. Highly recommend once past reception!

Don't bother booking here unless it is an absolute last resort. Walked in to find the room shabby and run down. The carpet is covered in stains and you get the feeling it's had only the most superficial clean. I spotted an old fag end just under our bed (pictured). Worse still there is absolutely no heating. From the other reviews I can see this has been a problem for much longer than the "three days" the manager told us. The room was absolutely freezing and the electric heaters we were given completely inadequate.

These Apartments have had bad reviews.. at one point we nearly canceled!! But i am so happy we didn't. Myself and my friend booked a studio flat .we had free upgrade to one bed room apartment, We arrived early that was no problem the manager was so helpful he said the room was not ready we could put our luggage in the room.. the living/kitchen area was large with dinning area plus plasma tv the room was very clean,we were delighted with our stay at the So Sienna and staff were so helpful.

I stayed at the SO Sienna apartment on a whilst working in Hammersmith at the end of November, my colleagues and I checked in to find the central heating was not working we informed reception who played dumb to start then said they had an engineer on the way and provided us with one electric heater which was to be used to warm up the whole apartment.. we tried in vain to position the heater somewhere that could warm both the bedroom and lounge but failed, this resulted in cold / lukewarm showers in a icebox of a bathroom and 3 of us sleeping fully clothed with coats on in bed to keep warm that night. The following morning I complained to reception and asked to be refunded or compensated for the inconvenience only be told there was nothing they would do other than offer me a 10% discount on my next stay- needless to say we have never been back since or will again. I have since emailed the hotel asking further questions but never received a reply.

The hotel is an apartment style and it has minimum facilities compared to the price charged by them. Also there is no lift so for the rooms allocated on 1st, 2nd and 3rd floors the guest will have to carry luggage all the way up.

I stayed in So Sienna for 3 weeks on a business trip. I did not like anything here except it's location. Hotel is at walking distance to the nearest hammersmith tube station. Hotel has 3 floors and does not have any lift. You will definitely have problems if you have heavy luggage. I got the Studio apartment and found broken tiles in bathroom, non working room heater and toaster, Stained carpet, very small kitchen with few utensils which were not enough if you want to cook. Room is cleaned everyday third day and toilet paper, soap etc are provided every third day only and that too bare minimum. If you need anything in between then you have to contact reception. The cleaning is not up to the mark. Table provided in the room was never cleaned. The electrician can knock the door any time, Be it 8 AM over the weekend. He will not even wait for you to respond and will open the door by himself if not responded quickly. There is construction going on in front of the hotel and You can feel strong vibrations of heavy machines in your room. Hotel does not provide the breakfast and no designated parking available here. Overall a bad hotel to stay.

38-40 Glenthorn Road London England

Hotel highlights

  • Walking distance to Hammersmith Apollo
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Hammersmith within a short walk of Hammersmith Apollo, So Sienna Aparthotel is within 2 miles (3 km) of other popular sights such as Westfield London Shopping Centre. This 29-room, 4-star aparthotel welcomes guests with in-room amenities like kitchenettes, sofa beds, and refrigerators. Also close to this London aparthotel are Royal Albert Hall and Craven Cottage Stadium.


The 29 individually decorated apartments feature kitchenettes with refrigerators and stovetops. Flat-screen TVs come with DVD players, and guests can stay connected with free WiFi. Sofa beds are also standard.

Property features

Guests staying at So Sienna Aparthotel enjoy free WiFi in public areas and express check-in. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and tours/tickets.

Room options

Deluxe Studio

Full 1 | Twin 2 | Sleeps 2

Deluxe Apartment, 1 Bedroom

Full 1 | Sleeps 4

Luxury Apartment, 1 Bedroom

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

47% of guests recommend this hotel

Total of 211 reviews