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Shaftesbury Metropolis London Hyde Park

4.0 out of 5.0

Recent guest reviews

We stayed here as an alternative to our usual conference hotel. We had asked for a room at the front but were given one at the back! Be aware the corridors are really narrow and bit dark if you have lots of luggage with you or you are on the larger side! I was a bit shocked to open the door of the room and see it wasn't like the pictures...but it was fine. The room is compact as stated by other travellers..but it was clean and cosy. The room window was left open which is good as we always like an airy room...but when we closed it we found after a few hours there was a musky damp smell so left it open..fortunately it was a mild few days that we stayed over so no worries about being cold There was a microwave and assorted utensils and crockery. There were also tea and coffee making facilities. The cause of the damp smell was soon discovered - the kettle was under a cabinet..and when we just accidentally happened to look there..the green fur was about 1/4cm we bought some disinfectant wipes and cleaned it ourselves! There was also a fridge..but we don't think it was working because it was always warm inside. The bathroom had just a shower, trendy sink and the toilet. The toilet seemed to be pushed in tight against a wall alcove -> for my 6ft partner, there was a struggle and even for the 5ft 3 we had to sit side on. The electrics were pretty dodgy too..and we had reported it twice but no response either time to sort them...when we went in the room and turned the lights on..there was a weird buzzing sound then after5 mins they would come on. When we turned on the bathroom light..all the others turned off and stayed off, until we had to turn everything off and then on again! The staff were polite, friendly and always smiling. check in was easy...but I was not happy to discover had been signed up to the 'club' without being told - they had automatically filled in the forms. Also be aware that they take a credit card imprint on the old fashioned carbon paper when you check in- even when they have already taken payment! Overall, the room served the purpose for us..good location and just somewhere to sleep at night whil attending a conference.

A clean, well appointed hotel within easy walking distance of Paddington station, Excellent value for money, delicious breakfast, professional and friendly staff, nothing was too much trouble. I would definitely stay here again.

GREAT ROOMS, perfect locations near Paddington station and a very friendly staff has given us a great stay in London. The rooms are cozy and well equipped so one can have coffe and even micro minor meals. Breakfast is fine. But again, rooms are super nice !

Best Customer Service Great staff and great hotel location The staff assisted when needed, even when got charged for deposit and hotel staff refunded it the following day. I was happy with my stay and visit

i like cleanless in this hotel i like receiptionist camelia she was very smart and smiling every time she did our check in speedy thank you too much camelia i hope return back asap to this hotel.........

Very good location 5 minutes walk from Paddington station. Friendly checkin staff, no issues. Room nice but very cold after windows had been left open by housekeeping. Even after fiddling with temperature control never got fully warm. Nice thick blanket in wardrobe tho so had a great nights sleep. Breakfast a good choice but could do with covers over food in buffet as was only luke warm not hot. Good hotel for a great price

Great locale, as this is only a 5/10 minute walk from Edgeware Road station, plenty of little cafes and bars close by but these appear to be majorly shisha bars. Price was great as was under £100, which usually gives you something fairly basic in the centre of London. The room was clean, and nicely sized, not to big nor to small. Staff were polite and pleasant, the hotel itself was clean and modern with a nice little reception area where you can get your own Tassimo Coffee for a couple of pounds. Free WIFI is included and the breakfast can be added on for £10 but we chose against this in favour of a local breakfast bar. Would definitely stay here again.

This hotel is very clean and the staff are friendly. Our room faced the front and the windows are single glazed! This meant we could hear the conversations of the prostitutes on the corner outside the hotel!! Not great but would still stay again. Very convenient and comfortable!

Very pleasant hotel just near Paddington station. Staff were friendly and the room was cosy, and comfortable, particularly important on a freezing cold January night. The location was very good with the station and restaurants within walking distance. I would stay again, hopefully a time when I can enjoy being out in the fantastic local area for longer in the evening.

It was my girlfriend birthday when we stayed at hotel! Administration gave us a complimentary fruit basket and chocolate and bed was decorated with flowers! Room was perfect and hotel location is perfect for city sightseeing and shopping! The only thing i can suggest-hotel should change windows-during the night it’s getting cold!

78-84 Sussex Gardens London England

Hotel highlights

  • Walking distance to Marble Arch
  • Free WiFi in rooms and public areas
  • Fitness center
  • 24-hour business center

Located in City of Westminster within a short walk of Marble Arch, Shaftesbury Metropolis London Hyde Park is within a mile (2 km) of other popular sights such as Hyde Park. This 90-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a fitness center, and a 24-hour business center. Located in central London, the hotel is also near Royal Albert Hall and ZSL London Zoo.


For your convenience, a English breakfast is served for a fee each morning from 7 AM to 9:30 AM. Order from room service to satisfy your hunger without leaving your room.


All 90 air-conditioned rooms feature safes and desks. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with digital channels and pay movies. Rooms also include hair dryers.

Property features

Shaftesbury Metropolis London Hyde Park features a fitness center, free WiFi in public areas, and a 24-hour business center. Transportation is made easy with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Room options

Deluxe Room

Full 1 | Sleeps 2

Deluxe Single Room

Twin 1 | Sleeps 1

Club Double Room

Full 1 | Sleeps 2

Deluxe Twin Room

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

63% of guests recommend this hotel

Total of 1487 reviews