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Shaftesbury Metropolis London Hyde Park

4.0 out of 5.0

Recent guest reviews

I really enjoy everything about this hotel I just hope the rooms were bigger. Its on Great location and the customer service is great I honestly think it's a great place to stay when your group consist of less than 2 persons

I should have know that when I entered on the ground floor to check-in and the desk manger said that you need to take the lift down to get to the room, it was a problem… This was after they over-sold and wanted to place me in another hotel further then where I need to stay. Perhaps I was banished to the dungeon? The room was so small, I can almost touched each wall at the same time. I literally had to keep one of my bags in very small bathroom. Also, when I got into to the room, the power kept going out. There was one small window in the room with a “nice” view of a (interior) hall way and staircase. My last cruise ship stateroom was bigger (and better). In all fairness there was some ok things about the stay but that was quashed by unforgiving and lack of personal attention from the staff. Never again will the company get any of my money.

It was the third time at this hotel and I found the location great, next to Paddington Station and close to Nothing Hill. The staff is always nice and ready to help at all time. Eventhought the room are a bit small they are well decorated, maintain and clean. I am looking forward to go again.

The hotel in general is pretty good. Convenient location. Good price. Rooms are small but nice, clean. You want to request a room where the window faces outside, where fresh air can come in. Our first room had a window that looked out at the interior of the hotel. It got a bit claustrophobic. The staff isn't very good at recommending places to eat. So if they only tell you McDonalds and KFC are close, don't listen to them. There are other good places (pubs/indian/fine dining) blocks away from the hotel. I recommend the hotel but w/ the above warnings. And book at your own risk as both times we were checking in, other customers arrived and their bookings were completely lost. Other reviews here have mentioned this. We lucked out. But the lost bookings thing is real. And seemed like a real bummer if it happens to you.

I was in town for 36 hours and was not in my hotel room for long periods of time. The standard double bed room very small but I am also very small and only had one large luggage roller. If you are traveling with a companion I am not sure there is enough room to move with 2 people. I was barely able to walk around. Especially in the shower-it was coffin sized. I am 5'4 and 125 lbs so I am not sure how a grown man would do in this hotel. The location is impeccable. SUPER close to Paddington station. I was alone and this was my first time in London. I got around with no problems and found this hotel very easy to find. There are a bunch of similar boutique-ish hotels on the same street so all you have to do is walk down Essex place and you will find this hotel. If I had to come back, alone, I would totally stay here given the location. If I come back for pleasure with a companion, I'll stay in a much bigger hotel room and pay the price.

Great value for London. Rooms are small but clean. I have stayed at this hotel (and Shaftesbury in general about 6 or 7 times), so guess the value keeps me coming back. Plus is the free internet. Bad is the expensive breakfast, but you can get a good breakfast closeby in many places. I will stay here again.

The place is in a nice locattion close to Paddington and in a nice neighborhood. clean but very very small rooms. If you are looking for a bargain you need to deal with the small nature of hotels like this. and remember everything in europe is SMALL

Room options

Deluxe Single Room

Twin 1 | Sleeps 1

Club Double Room

Full 1 | Sleeps 2

Deluxe Twin Room

Twin 2 | Sleeps 2

Superior Triple Room

Full 1 | Sleeps 3