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Park Hotel

2.0 out of 5.0

Recent guest reviews

We were disappointed with the room when we arrived but thought little of it because of how cheap it was and thought we could manage for one night. However we were told we could only pay cash and were charged an extra £10 for early check in and an extra £5 for breakfast which we thought was included! There was no bath mat for the shower and we found the shower flooded after a couple minutes of running. We complained about the shower and were promised it would get sorted however nothing happened!! Then upon check out we were charged £5 per bag to leave in the baggage room and again had to pay cash! Once we returned to collect our bags they brought them out from a different room that they were left and then speedily ran out of the hotel!! We soon realised after checking our bags that this was because they'd taken an iPad out of one of the bags! When they first returned they denied everything and were incredibly rude! Do not stay here and do not trust them with any of your belongings!

Booked 2 rooms, was moving my daughter to London. Arrived even though I had already booked using debit card he then asked for cash. I asked to get to the room first please, no lift, heavy bags and broken foot. We struggled to 3rd floor without offer of help. Rooms were smelly and dirty, the dirty duvets showed through duvet cover. It was like a temporary hotel for the homeless. They then took the money from my debit card so they would of had money twice. Had to find another hotel to stay in. DO NOT STAY HERE.

Was sitting in Sofia Airport waiting to fly to London and stay in Park Hotel when I received an email and text message saying they had cancelled my booking for a triple room as my card details had been entered incorrectly. Which they were not as I has put them in for a second time and checked. My friend rang them for me but somehow the room was no longer available. So they clearly just gave it away earlier in the day. I booked on booking.com, so I shouldn't have paid until I arrived at the hotel anyway. The man 'John' on reception said he would find another room at the same price for us. When my friend arrived at the hotel he had no room and was ushering her out of the door as quickly as possible as she was trying to have a conversation with him about what he had promised. He sent her to a hotel round the corner where the room wasn't the same price, it was an increase of 50%. I won't be booking Park Hotel again.

My partner and I stayed for one night, although we paid a reasonable price of £64, I would have thought all basic needs and cleanliness would be met, however I was wrong. It was such a small room it was a struggle to get in the room let alone both of us stand in the room.The bed wasn’t a double, so not suitable for anyone over 6 foot, and the mattress was extremely uncomfortable. There was no lamp, no bin, no back to the remote, and no view from the window. I didn’t want to open the window as I thought it would break the moment I was to open it, there was also mould around the window as well as a bad draft coming through. From the moment we opened the bathroom door there was a bad smell coming from it, possibly bad plumbing. The shower took a long time to warm up, but when it did it was an okay shower (that’s the only positive). There was no matt or towel for the bathroom floor, and the floor was freezing cold; And due to the bathroom being so small it was a struggle to get out and dry. The overall cleanliness was poor, dust all up the walls, the radiator was covered in dust, and the the carpet clearly hadn’t been hoovered, my partner and I didn’t want to walk bare footed on it. So we will not be returning.

We were visiting London for the first time for my 21st and chose the park hotel because of being a good location. However, when we arrived we were told that to leave the bags we had to pay a fee of £10. We planned on arriving in london early so asked over email the day before if this would be possible and they said yes, however, we were then asked to pay £30 to check in early which wasnt specified previously. The room was on the top floor of a very large building, i believe 4 flights of steep stairs and no option of lift. We were woken the next morning to music being blasted next door which we believe was the cleaners. To top it all off the shower the next morning didn't warm up at all and they only offered that we switch rooms, at this point it was 10 and had to check out in 30 minutes so saw no point. Overall I wouldnt stay in this hotel again.

As you’d expect from a 2 star hotel, the decor was okay but badly finished. There was no lift and all rooms are situated on upper floors. Room was well heated during the night and we had a nice little balcony albeit a very dangerous one. Good location and Host was pleasant enough.

This was the worst experience I've had staying in a hotel, the room was freezing, so I asked for another duvet the man on reception said we couldn't have 1 as we had paid for a standard room at a good price! We had mould everywhere, gone off milk, and at 2 in the morning woken up by a party next door, our room only had single glazing so you could hear everything!!! Never stay here!!!

It was the worst hotel I've EVER stayed in. It was freezing and when we asked for an extra duvet we were told no, because we had only paid for a standard room. This 'standard room' was tiny, and even though advertised as having a double bed it was definitely a lot smaller, and I have never experienced such an uncomfortable mattress. It was so hard that if I laid on one side I woke up with pins and needles in my arms. There was mould all down the wall next to one side of the bed, there was mould in the shower and all over the ceiling. The shower was filthy as well. Also, the bathroom was freezing, and the toilet stank. There was definitely an issue with the plumbing. We were booked in for 2 nights but it was such an awful experience that we checked out early and stayed in a travel lodge for the second night. We definitely weren't risking the free breakfast. I dread to think what the food was like if the owners were happy to leave the rooms in that state. Please, never book at this hotel!!!!!

My friend and I stayed here for a week this October. The location was amazing but the hotel and staff were awful. We got there , and after reading they take MasterCard , the manager pressured us for about 20 minutes to pay cash, even though we told him we had none. He tried to take us to an ATM and we said no so he tried to make us pay some on MasterCard and the rest on cash. After a long argument he finally gave us the MasterCard machine. Our room was super cold at night and hot in the morning. The shower took forever for cold water and the bed sheets and towels were disgusting. They did not give us new towels at all during our week stay and didn't change the sheets. It was stuffy and dusty and smelled of mold. The staff talked very loudly throughout the night it was disruptive. I absolutely do not recommend this hotel to anyone.

we had amazing expierience, amazing staff, AMAZING FOOD!!! we had the most amazing breakfast EVER!!! we arrived very late almost midnight and the staff was so warm welcome and nice to us. we highly recommand!!

64 Belgrave Road London England

Hotel highlights

  • Walking distance to Victoria Palace Theatre and Tate Britain
  • Free breakfast
  • Free WiFi in rooms and public areas

Located in City of Westminster, Park Hotel is a leisurely stroll from popular sights such as Victoria Palace Theatre and Tate Britain. This 18-room hotel welcomes guests with conveniences like free breakfast, 24-hour room service, and free in-room WiFi. Located centrally in London, it's also close to Buckingham Palace and Big Ben.


Dining

Free breakfast is included with your stay. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 18 rooms feature safes. Guests can expect to find free WiFi and TVs.


Property features

Guests of Park Hotel enjoy features like free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

37.0% of guests recommend this hotel

Total of 211 reviews