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Kensington Rooms

3.0 out of 5.0

Recent guest reviews

Front desk staff was nice and hotel was close to a tube stop.... HOWEVER... Upon arriving, the hotel room had ants, water stains on the wall and a clogged drain in the shower. Was upgraded to another room, which was bigger and nicer, however, noticed bugs in the bed and mattress the next morning. Was moved to a 3rd room which was much larger, however, there was no hot water. I appreciated being moved to different rooms, but it got old fast and after awhile just did not feel comfortable anymore. We had prepaid the stay so unfortunately was not able to leave and find another hotel, which we would have gladly done. Stay at your own risk.

Our hotl although budget was good. Fab location close to tube. Room 108 actually had a balcony too which was lovely. We will stay here again.

we really like this property. very comfortable and the staff was very helpfull

The best thing about this hotel is its location. A short few minutes' walk to Gloucester tube station, it is also near a post office and multiple pharmacies, grocery stores, and various pubs and restaurants. The worst thing about this hotel is the internet. Yes, it was free. But it seemed to cut out every evening just in time for people to be settling down in their rooms. In other words, just about the time you'd most want internet. Everything else about this hotel I would consider to be average. The breakfast was nothing spectacular but not lacking. Bathroom/shower facilities were acceptable.

while the price was ok for the location, the hotel was lacking in too many areas for me to consider staying again. the rooms were extremely loud: the walls very thin, and the windows provided zero insulation to the very busy and loud street outside. also, while the cleaning staff did make up our room when we needed it to be, they kept knocking even when we had the "dont disturd" sign on the door handle. the maintenance staff also came to our room saying that they needed to replace the batteries in the fire alarm at that very moment and that they couldnt do it at a later time --like when we werent actually in the room-- so my wife and i awkwardly layed they on the bed while they went about their business. all in all, it was a dingy and loud place with awkward staff. they also required us to leave a £50 security deposit in cash even though we ready fully paid using a credit card online. needless to say, we will not even be staying there again.

no air-conditioning; one window which opened directly onto an exhaust from the kitchen in a light-well; towels stained and scary; avoid this hotel at all costs.

The hotel had overbooked and made my family wait until almost 11 pm for their rooms. They would have left, but they could not get a hold of me. A month in advance, we had booked 2 rooms that were suppose to have queen size beds? When my family got two rooms. One was a queen size, the other a single. At least the booking site did right by my family and reimbursed us. It still did not take away from their bad experience. Shame on this hotel!

Good stay. Small room, but only needed it for sleeping.

I stayed for 2 nights in a single room, Which was tiny, & hot. I am not a large person but the bathroom was so small it was awkward to use. When we first arrived there was a very helpful youngish man in the lobby, whom we never saw again. The girls at the desk were always busy. Good map of London in the rack of tourist info. Only 2 skim milks for tea or coffee. Being on Cromwell Rd there was loud traffic noise all night. I walked to the Museums, Royal Albert Hall & Hyde Park, Marble Arch, got a bus to the Tate Britain, very good location but I would prefer to find a quieter location in future, as I could not sleep the first night I was there, no temperature control.

I would recommend this place. The rooms were very nice and clean. I wish there were more amenities

When I arrived at the hotel I was greeted by a surly man, who never welcomed me or smiled my whole trip. Most of the staff were rather cold and unwelcoming. The room was tiny, with barely enough space to get around the bed. The traffic noise from the window was loud, as were the people in the next room (who were often right outside my window, due to a shared balcony). The shower was functional, but small and, due to an inward folding door, I had to get into it when it was cold and wait for it to get hot. The carpets, tiles etc. were in a general state of disrepair. Next time I will book at the Holiday Inn, which is a block away.

Location is great, however room as small (clean) and very limited amenities in the room. Make sure to ask for a room not facing the road, as the window sealing is poor. Not for a family.

I stayed in a room with my mother and my grandmother, and it had three beds, but the room still felt very stuffy and there wasn't enough room to move around freely. The bathroom didn't have an outlet, the showers were old, and although the rustic feeling was kind of cool, it didn't fit all my needs. Beds were comfortable, and it is at a good location. 2 minutes away from the gloucester road tube and bus station. good location also in terms of restaurants. I will recommend this hotel if you don't plan to spend too much time actually in it. (:

We got a massive discount for a double deluxe room which was a very good value for money. Although it is overpriced if you pay the full amount. The room is basic, but comfortable and clean. The walls are very thin and it can be very noisy. Could use some refurbishment to remove the water stains from the ceiling and unclog the sink. Great location with very good transportation connections.

Advertised free wi-fi; just didn't tell you it is only available in the lobby. Advertised a bar and restaurant; was told it was under renovation, but I could find no location for either one within the hotel so I do not think they have one at all. Allowed me to select a smoking room, again not true. I had many other choices and would have choose differently if I knew it was false advertising.

I booked this hotel after reading the reviews here on this site. I find that online user reviews are always the best way to find out what a hotel is really like. I was staying in London for a week and I knew I wanted to stay relatively close to attractions and inside the city. I finally picked this hotel and I do not regret it. I would stay there again, but there were some things which I think travelers should know before booking this hotel. The room was, by American standards, small. There was no chair and barely enough room to walk around the bed. The room had a coffee maker, tea kettle and sweetener and cream. It had a small private bath and a large armoire. There was a large bay window in the room looking out over Cromwell Rd. During the morning rush hour, the traffic noise could get fairly loud. The hallways were small by American standards and I usually took the step up to the second floor instead of waiting for the elevators. The hotel had a group of Czechs who brought a large plastic bin which they sat outside of my room. I didn't appreciate that. I would have thought that the hotel could have found a better place for other guests to leave such belongings. One night, I arrived back at the hotel at 2am. After I entered the lobby, I was met by two italian couples. They did not have rooms although the Italians showed me what appeared to be legitimate confirmation for lodging. After being yelled at in Italian for ten minutes and trying to explain to the Italians that I was only a guest being polite, kind and gentlemanly, I finally left the lobby and went to bed. The next morning, I saw the italian lady I saw the previous night and asked her if she got everything sorted out. She told me in her broken English, "Not really." I do not know if the hotel was overbooked or if the Italians had a bogus reservation. In my opinion, the hotel staff did little if anything to rectify the situation. In the hospitality industry, I think that is unacceptable under any circumstance. I was frustrated by the Italians. In hind sight, even though I was yelled at by the italians even after I explained I was only a hotel guest, I should have offered to walk around to the other hotels in the vicinity and explain their situation to the other hotel staffs to see if any of the other hotels could help these unfortunate italians. However, after being yelled at for ten minutes, I really didn't feel like it at the time. Wifi is available "only" in the hotel lobby. I was able to get on the network sporadically in my room on the second floor, however. I didn't try the hotel breakfast. There are plenty of option in the area for less money which I would suggest. It wasn't a perfect stay, but no hotel is perfect. I would stay there again.

nice location, helpful staff, clean, comfortable rooms; but at the price it needs the upgrade it is undertaking. Currently, wifi is in lounge only (which is poorly appointed), TV includes four or five channels with poor reception (no cable) and breakfast is disappointing. But the staff really is good, and clearly the hotel wants to be better. more than adequate for leisure traveler, not ready for business customers.

good & nice location, safe! close to natural history museum, V & A, Harrods....walking distance!!!

We spent 7 nights here in Feb 2013 and the experience is pretty good for the money spent. 24-hour and friendly staffs, room size is pretty big for UK standard, and the proximity to the tube is a plus. From Heathrow to hotel no need to change tube, and the tube goes right to the Vitoria and other riverside tourist sights. Cons: floor is too creaky, the walls are thin (luckily we didn't have noisy neighbour), doors are heavy and hard to close, free wi-fi is available only in the lobby, and breakfast is not included. But all in all for the price we pay and the good night sleeps we have I surely recommend it.

Hotel advertised as 4 stars, but no ware close. Check in to a dingy poorly maintained room with no air conditioning and very loud busy street. Over 80 degrees in room with window open. Hotel staff’s only assistance was directions to a convenience store for ear plugs. Front desk clerk finally apologized, but said nothing could be done because they were over booked. Would be impossible to sleep there, had to leave hotel and pay through the nose for an actual 4 star hotel. Hotel later charged for 3 nights.

131-137 Cromwell Road London England

Hotel highlights

  • Walking distance to Natural History Museum
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Earl's Court within a short walk of Natural History Museum, Kensington Rooms is within a mile (2 km) of other popular sights such as Royal Albert Hall. The 88 rooms at this 3-star hotel include coffee makers, TVs, and pillowtop beds. Buckingham Palace and Big Ben are also near this London hotel.


Dining

For your convenience, a continental breakfast is served for a fee from 7 AM to 9:30 AM. Savor a meal from the comfort of your room with room service.


Rooms

All 88 rooms feature coffee makers, safes, and ironing boards. Guests can expect free WiFi and TVs with satellite channels. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Desks are also included.


Property features

Guests of Kensington Rooms enjoy free WiFi in public areas, conference space, and a porter/bellhop. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables.

Room options

Standard Double Room

Full 1 | Sleeps 2

Deluxe Double Room

King 1 | Sleeps 2

Standard Single Room

Twin 1 | Sleeps 1

Triple Room

Twin 2 | Sleeps 3

Guest reviews for Kensington Rooms

Couples (11) Business (4) Family (6) Friends (3) Other (3)
1

romantic getaway

Couples

Front desk staff was nice and hotel was close to a tube stop.... HOWEVER... Upon arriving, the hotel room had ants, water stains on the wall and a clogged drain in the shower. Was upgraded to another room, which was bigger and nicer, however, noticed bugs in the bed and mattress the next morning. Was moved to a 3rd room which was much larger, however, there was no hot water. I appreciated being moved to different rooms, but it got old fast and after awhile just did not feel comfortable anymore. We had prepaid the stay so unfortunately was not able to leave and find another hotel, which we would have gladly done. Stay at your own risk.

By on Jul 12, 2015

4

great 2 days in london

Couples

Our hotl although budget was good. Fab location close to tube. Room 108 actually had a balcony too which was lovely. We will stay here again.

By on Nov 12, 2014

4

good deal

Couples

we really like this property. very comfortable and the staff was very helpfull

By on Oct 12, 2014

3

great location, not so great everything else

Families

The best thing about this hotel is its location. A short few minutes' walk to Gloucester tube station, it is also near a post office and multiple pharmacies, grocery stores, and various pubs and restaurants. The worst thing about this hotel is the internet. Yes, it was free. But it seemed to cut out every evening just in time for people to be settling down in their rooms. In other words, just about the time you'd most want internet. Everything else about this hotel I would consider to be average. The breakfast was nothing spectacular but not lacking. Bathroom/shower facilities were acceptable.

By on Aug 26, 2014

1

a bed to sleep in; nothing else

Couples

while the price was ok for the location, the hotel was lacking in too many areas for me to consider staying again. the rooms were extremely loud: the walls very thin, and the windows provided zero insulation to the very busy and loud street outside. also, while the cleaning staff did make up our room when we needed it to be, they kept knocking even when we had the "dont disturd" sign on the door handle. the maintenance staff also came to our room saying that they needed to replace the batteries in the fire alarm at that very moment and that they couldnt do it at a later time --like when we werent actually in the room-- so my wife and i awkwardly layed they on the bed while they went about their business. all in all, it was a dingy and loud place with awkward staff. they also required us to leave a £50 security deposit in cash even though we ready fully paid using a credit card online. needless to say, we will not even be staying there again.

By on Aug 23, 2014

1

horrible

Families

no air-conditioning; one window which opened directly onto an exhaust from the kitchen in a light-well; towels stained and scary; avoid this hotel at all costs.

By on Jul 19, 2014

1

are you kidding!

Families

The hotel had overbooked and made my family wait until almost 11 pm for their rooms. They would have left, but they could not get a hold of me. A month in advance, we had booked 2 rooms that were suppose to have queen size beds? When my family got two rooms. One was a queen size, the other a single. At least the booking site did right by my family and reimbursed us. It still did not take away from their bad experience. Shame on this hotel!

By on Jul 8, 2014

3

good

Couples

Good stay. Small room, but only needed it for sleeping.

By on Jun 20, 2014

2

family visitor

GetawayWithFriends

I stayed for 2 nights in a single room, Which was tiny, & hot. I am not a large person but the bathroom was so small it was awkward to use. When we first arrived there was a very helpful youngish man in the lobby, whom we never saw again. The girls at the desk were always busy. Good map of London in the rack of tourist info. Only 2 skim milks for tea or coffee. Being on Cromwell Rd there was loud traffic noise all night. I walked to the Museums, Royal Albert Hall & Hyde Park, Marble Arch, got a bus to the Tate Britain, very good location but I would prefer to find a quieter location in future, as I could not sleep the first night I was there, no temperature control.

By on May 19, 2014

4

best hotel. excellent location for a very good price.

GetawayWithFriends

I would recommend this place. The rooms were very nice and clean. I wish there were more amenities

By on May 15, 2014