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Hotel Indigo London-Paddington

4.0 out of 5.0

Recent guest reviews

Nice hotel in a great location. Hotel and staff are great. Easy to get just about anywhere from Paddington station.

Very convenient to Paddington station, going to and from airport, etc. Rooms generally small, but not for London (we actually got a free upgrade to a larger room, very comfortable). Included water (still and sparkling), juice, and coke in our refrigerator. Also espresso with our own machine. Robes, slippers also provided. Very nicely decorated. Staff was awesome! Super helpful in every possible way. Only downside: our room was cold, but we just used an extra blanket and didn't notify them until we left. Stayed there with friends and their room was plenty warm, so think this was an aberration. Front side on a busy street, but it wasn't loud enough to bother us (and they did provide earplugs). Everything high quality, toiletries, towels, comfortable chairs, etc. Would definitely stay there again.

The hotel staff was polite but Im not too thrilled with the experience. On the first night the heating didnt work, bath was clogged and the the blind wouldnt fold. To the staff's credit, they fixed everything the next day.

Hotel staff was very kind and attentive, giving the good advise on trip. The room was very comfortable. If you travel with someone, you may feel a little small, but I traveled myself and loved the room which was very clean with a nice décor. Even though I had a bad luck on the first day in London, I want to come back again to stay there.

This hotel has everything going for it: location, facilities (includes a small gym), peace and quiet, functioning wireless, decent-sized rooms for London, and above all a courteous and helpful staff. It's now my go-to hotel when on business in London

Best hotel in the neighborhood. Handy to tubes & trains. Friendly staff. Rain shower you don't want to leave in the morning.

This is my second visit to this hotel. I wouldl not stay anywhere else. The staff go way above and beyond the call of duty in every way to render exceptional and personal service. One porter offered to roll my two suitcases to the Heathrow Express for me, as one also did last year. I was really impressed. He asked for nothing in return. Upon check in, the hotel asked for a hold on one of my credit cards, as most hotels do. I put the hold on a a debit card without thinking. When I told the desk clerk that the hold was really crunching into my spending money and therefore could I switch it to another, he apologized and said the hold could not be released until I checked out. However, when I checked my statement online, the hold had mysteriously been released after barely three days. My entire stay was one week. I think the clerk understood my dilemma and got someone in authority to pull some strings. This shows honesty, trust and respect for the guests. This hotel is definitely my home away from home when in London.

It far outweighed my expectations. They let me print my boarding pass from my own flash drive. I have never heard of that service before. This is just one example of how the entire staff went out of their way to make things easy. I will give another example that blew my mind. I had two rather heavy suitcases to roll the short distance to Paddington Station and the Heathrow Express. The bell hop offered to roll them right to the Heathrow Express. I felt rather funny about this and told him I no longer had any pounds for a tip. He said that didn't matter. Not only did he roll my suitcases to the Express, but he even entered the car and put them in the luggage compartment for me. Please see that the hotel staff sees my review

comfortable quiet modern double room - attractive stylish and walkable distance from the tube and main line train station in an attractive neighbourhood- good service and food on the premises. This was by far one of the better experiences ever in London.

We stayed at this hotel for the first night of our honeymoon. The location was great for us, a few minutes walk to Hyde Park or a short cab ride to basically anywhere we wanted to go. Reception had no problem with us dropping our bags off early that morning and even offered to hold them for us after we checked out the next day if we needed them to. The room was really beautifully decorated and super clean!

Hotel Indigo was very easy to find; very convenient to Paddington Station. We traveled via Heathrow Express from the Airport and didn't have to get a cab or other transportation to get to the hotel as it is just a block or so. We stayed for 3 days and didn't spend much time in the hotel room as there was so much to see in London! I highly recommend using the hop-on, hop-off bus tour with a live guide to get around the city. They go just about everywhere, your ticket is good all day, and it ends up much cheaper than using taxis and the Underground if you are going to multiple sites. Regarding the hotel room, it was spotless but completely cramped with too much furniture (huge armoire, chaise lounge, chair, desk with chair,small bed,2 night tables). There was barely room for us or to open 1 suitcase and we had 2. The bed was small (smaller than an American double bed)and not very soft. The ceiling over 1 side of the bed was sloped (our room was on the 4th floor) so every morning one of us would whack our heads on the slope. If you are taller than 5'1", request a room on a different floor. It was like sleeping on a submarine! There is a trick to getting the lights to work... you have to slip your room card in a thing-y on the wall. And lastly, the room was not as pictured online. There was no fabulous wall mural behind the bed so I was a bit disappointed about that. Otherwise, the room decor was very nice.

We loved this small hotel a half block from Paddington Station. Our room was small but comfortable, stylish and always spotless. The shower was fantastic. All of the staff was extremely friendly and helpful. We had a very nice dinner in the hotel restaurant, and the breakfast buffet was quite good. Heathrow Connect and Express both come into Paddington, several Tube lines stop here and most buses run along Praed Street in front of the station, so it's a great location for transportation. We'd never heard of Hotel Indigo before and were a little embarrassed to learn it's an American chain. We'll seek it out when we travel in the future.

A two week business trip can be even longer if hotel is inadequate. The Indigo was excellent. The staff was accommodating and friendly. Forgot UK power adapters and was provided with those immediately. Great uninterrupted WiFi. Hotel very close to Paddington station, easy to travel to and from. All amenities close by.

16 London Street London England

Hotel highlights

  • Walking distance to Hyde Park and Kensington Gardens
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Hotel Indigo London-Paddington places you in London City Centre, within a leisurely stroll of popular sights such as Hyde Park and Kensington Gardens. This 64-room, 4-star hotel has a restaurant, free in-room WiFi, and a fitness center. Located centrally in London, it's also close to Royal Albert Hall and Buckingham Palace.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with full breakfast served for a fee.


Rooms

All 64 soundproofed rooms feature iPod docks, refrigerators, and minibars. 42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include coffee makers, free newspapers, and free local calls.


Property features

Guests of Hotel Indigo London-Paddington enjoy a fitness center, free WiFi in public areas, and a meeting room. Valet parking is available for GBP 35 per day, and there's also an airport shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, express check-in, and express check-out.

Room options

Standard Room, Non Smoking

Queen 1 | Full 1 | Sleeps 2

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, Accessible (Roll-In Shower)

King 1 | Twin 1 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Hotel Indigo London-Paddington

Everyone (1) Couples (4) Business (3) Family (1) Other (4)
4

nice hotel, great location

Everyone

Nice hotel in a great location. Hotel and staff are great. Easy to get just about anywhere from Paddington station.

By on Sep 2, 2016

Review comment responded on Sep 6, 2016

Dear Anonymous, We very much appreciate your comments regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure London Paddington Team

5

extras and convenient

Couples

Very convenient to Paddington station, going to and from airport, etc. Rooms generally small, but not for London (we actually got a free upgrade to a larger room, very comfortable). Included water (still and sparkling), juice, and coke in our refrigerator. Also espresso with our own machine. Robes, slippers also provided. Very nicely decorated. Staff was awesome! Super helpful in every possible way. Only downside: our room was cold, but we just used an extra blanket and didn't notify them until we left. Stayed there with friends and their room was plenty warm, so think this was an aberration. Front side on a busy street, but it wasn't loud enough to bother us (and they did provide earplugs). Everything high quality, toiletries, towels, comfortable chairs, etc. Would definitely stay there again.

By on Jan 28, 2015

4

mixed feeling

BusinessTravelers

The hotel staff was polite but Im not too thrilled with the experience. On the first night the heating didnt work, bath was clogged and the the blind wouldnt fold. To the staff's credit, they fixed everything the next day.

By on Nov 5, 2014

5

want to come back!

Singles

Hotel staff was very kind and attentive, giving the good advise on trip. The room was very comfortable. If you travel with someone, you may feel a little small, but I traveled myself and loved the room which was very clean with a nice décor. Even though I had a bad luck on the first day in London, I want to come back again to stay there.

By on Apr 5, 2013

4

perfect

BusinessTravelers

This hotel has everything going for it: location, facilities (includes a small gym), peace and quiet, functioning wireless, decent-sized rooms for London, and above all a courteous and helpful staff. It's now my go-to hotel when on business in London

By on Dec 11, 2012

5

great location

LGBT

Best hotel in the neighborhood. Handy to tubes & trains. Friendly staff. Rain shower you don't want to leave in the morning.

By on Oct 23, 2012

5

the best

Singles

This is my second visit to this hotel. I wouldl not stay anywhere else. The staff go way above and beyond the call of duty in every way to render exceptional and personal service. One porter offered to roll my two suitcases to the Heathrow Express for me, as one also did last year. I was really impressed. He asked for nothing in return. Upon check in, the hotel asked for a hold on one of my credit cards, as most hotels do. I put the hold on a a debit card without thinking. When I told the desk clerk that the hold was really crunching into my spending money and therefore could I switch it to another, he apologized and said the hold could not be released until I checked out. However, when I checked my statement online, the hold had mysteriously been released after barely three days. My entire stay was one week. I think the clerk understood my dilemma and got someone in authority to pull some strings. This shows honesty, trust and respect for the guests. This hotel is definitely my home away from home when in London.

By on Jul 29, 2012

5

fantastic

Singles

It far outweighed my expectations. They let me print my boarding pass from my own flash drive. I have never heard of that service before. This is just one example of how the entire staff went out of their way to make things easy. I will give another example that blew my mind. I had two rather heavy suitcases to roll the short distance to Paddington Station and the Heathrow Express. The bell hop offered to roll them right to the Heathrow Express. I felt rather funny about this and told him I no longer had any pounds for a tip. He said that didn't matter. Not only did he roll my suitcases to the Express, but he even entered the car and put them in the luggage compartment for me. Please see that the hotel staff sees my review

By on Jul 30, 2011

5

indigo review

Couples

comfortable quiet modern double room - attractive stylish and walkable distance from the tube and main line train station in an attractive neighbourhood- good service and food on the premises. This was by far one of the better experiences ever in London.

By on Mar 12, 2011

4

one night in london

Couples

We stayed at this hotel for the first night of our honeymoon. The location was great for us, a few minutes walk to Hyde Park or a short cab ride to basically anywhere we wanted to go. Reception had no problem with us dropping our bags off early that morning and even offered to hold them for us after we checked out the next day if we needed them to. The room was really beautifully decorated and super clean!

By on Oct 27, 2010