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Recent guest reviews

Excellent location, reasonably priced, with a well equipped hotel room.

It is the small details that add up to differentiate Hotel Indigo from other hotels near Paddington Station. Robes and slippers are a nice touch and mini-fridge comes in handy for storing snacks, drinks and over-priced left-overs from nearby restaurants. The hotels decor is inspired by the golden section of proportion and is reflected in the layout of the ceiling panels in rooms. While view was not great - the back of other buildings the room was quiet and conducive to sleep which is really what a room is for.

Nice hotel in a great location. Hotel and staff are great. Easy to get just about anywhere from Paddington station.

Very convenient to Paddington station, going to and from airport, etc. Rooms generally small, but not for London (we actually got a free upgrade to a larger room, very comfortable). Included water (still and sparkling), juice, and coke in our refrigerator. Also espresso with our own machine. Robes, slippers also provided. Very nicely decorated. Staff was awesome! Super helpful in every possible way. Only downside: our room was cold, but we just used an extra blanket and didn't notify them until we left. Stayed there with friends and their room was plenty warm, so think this was an aberration. Front side on a busy street, but it wasn't loud enough to bother us (and they did provide earplugs). Everything high quality, toiletries, towels, comfortable chairs, etc. Would definitely stay there again.

The hotel staff was polite but Im not too thrilled with the experience. On the first night the heating didnt work, bath was clogged and the the blind wouldnt fold. To the staff's credit, they fixed everything the next day.

Hotel staff was very kind and attentive, giving the good advise on trip. The room was very comfortable. If you travel with someone, you may feel a little small, but I traveled myself and loved the room which was very clean with a nice décor. Even though I had a bad luck on the first day in London, I want to come back again to stay there.

This hotel has everything going for it: location, facilities (includes a small gym), peace and quiet, functioning wireless, decent-sized rooms for London, and above all a courteous and helpful staff. It's now my go-to hotel when on business in London

Best hotel in the neighborhood. Handy to tubes & trains. Friendly staff. Rain shower you don't want to leave in the morning.

This is my second visit to this hotel. I wouldl not stay anywhere else. The staff go way above and beyond the call of duty in every way to render exceptional and personal service. One porter offered to roll my two suitcases to the Heathrow Express for me, as one also did last year. I was really impressed. He asked for nothing in return. Upon check in, the hotel asked for a hold on one of my credit cards, as most hotels do. I put the hold on a a debit card without thinking. When I told the desk clerk that the hold was really crunching into my spending money and therefore could I switch it to another, he apologized and said the hold could not be released until I checked out. However, when I checked my statement online, the hold had mysteriously been released after barely three days. My entire stay was one week. I think the clerk understood my dilemma and got someone in authority to pull some strings. This shows honesty, trust and respect for the guests. This hotel is definitely my home away from home when in London.

It far outweighed my expectations. They let me print my boarding pass from my own flash drive. I have never heard of that service before. This is just one example of how the entire staff went out of their way to make things easy. I will give another example that blew my mind. I had two rather heavy suitcases to roll the short distance to Paddington Station and the Heathrow Express. The bell hop offered to roll them right to the Heathrow Express. I felt rather funny about this and told him I no longer had any pounds for a tip. He said that didn't matter. Not only did he roll my suitcases to the Express, but he even entered the car and put them in the luggage compartment for me. Please see that the hotel staff sees my review

comfortable quiet modern double room - attractive stylish and walkable distance from the tube and main line train station in an attractive neighbourhood- good service and food on the premises. This was by far one of the better experiences ever in London.

We stayed at this hotel for the first night of our honeymoon. The location was great for us, a few minutes walk to Hyde Park or a short cab ride to basically anywhere we wanted to go. Reception had no problem with us dropping our bags off early that morning and even offered to hold them for us after we checked out the next day if we needed them to. The room was really beautifully decorated and super clean!

Hotel Indigo was very easy to find; very convenient to Paddington Station. We traveled via Heathrow Express from the Airport and didn't have to get a cab or other transportation to get to the hotel as it is just a block or so. We stayed for 3 days and didn't spend much time in the hotel room as there was so much to see in London! I highly recommend using the hop-on, hop-off bus tour with a live guide to get around the city. They go just about everywhere, your ticket is good all day, and it ends up much cheaper than using taxis and the Underground if you are going to multiple sites. Regarding the hotel room, it was spotless but completely cramped with too much furniture (huge armoire, chaise lounge, chair, desk with chair,small bed,2 night tables). There was barely room for us or to open 1 suitcase and we had 2. The bed was small (smaller than an American double bed)and not very soft. The ceiling over 1 side of the bed was sloped (our room was on the 4th floor) so every morning one of us would whack our heads on the slope. If you are taller than 5'1", request a room on a different floor. It was like sleeping on a submarine! There is a trick to getting the lights to work... you have to slip your room card in a thing-y on the wall. And lastly, the room was not as pictured online. There was no fabulous wall mural behind the bed so I was a bit disappointed about that. Otherwise, the room decor was very nice.

We loved this small hotel a half block from Paddington Station. Our room was small but comfortable, stylish and always spotless. The shower was fantastic. All of the staff was extremely friendly and helpful. We had a very nice dinner in the hotel restaurant, and the breakfast buffet was quite good. Heathrow Connect and Express both come into Paddington, several Tube lines stop here and most buses run along Praed Street in front of the station, so it's a great location for transportation. We'd never heard of Hotel Indigo before and were a little embarrassed to learn it's an American chain. We'll seek it out when we travel in the future.

16 London Street London England

Hotel highlights

  • Walking distance to Hyde Park and Kensington Gardens
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in London City Centre, Hotel Indigo London Hyde Park Paddington is within a 10-minute walk of popular sights such as Hyde Park and Kensington Gardens. This 64-room, 4-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

All 64 soundproofed rooms feature iPod docks, refrigerators, and minibars. 42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include coffee makers, free newspapers, and free local calls.


Property features

Hotel Indigo London Hyde Park Paddington features a 24-hour fitness center, free WiFi in public areas, and a meeting room. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include a business center, express check-in, and express check-out.

Room options

Superior Room, Non Smoking

1 Double Bed | 1 Queen Bed | Sleeps 2

Standard Room

1 Double Bed | 1 Queen Bed | Sleeps 2

Superior Room, 1 Queen Bed, Non Smoking, Patio

1 Queen Bed | Sleeps 2

Standard Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Guest reviews for Hotel Indigo London Hyde Park Paddington

Everyone (6) Couples (4) Business (2) Family (1) Other (4)
5
Everyone

By on Jan 12, 2020

Review comment responded on Jan 12, 2020

Dear Guest, Thanks for staying with us. We appreciate your feedback! Best Regards Sebastian Guest Relations Manager

4
Everyone

By on Aug 20, 2019

Review comment responded on Aug 20, 2019

Thanks for staying with us. We appreciate your feedback!

5
Everyone

Excellent location, reasonably priced, with a well equipped hotel room.

By , from USA on Jan 7, 2019

Review comment responded on Jan 7, 2019

Dear Guest, Thank you for your recent stay with us and your valued feedback. We are glad to hear that we have won you over as one of our many happy guests. The Hotel is indeed very conveniently located for travelling to Heathrow via Paddington Rail service. Our in-room facilities are tended to with great care; our staff being the true asset of our operation. We hope to have the opportunity to welcome you back in the nearest future. Kind regards, Sebastian Guest Relations Manager

4
Everyone

It is the small details that add up to differentiate Hotel Indigo from other hotels near Paddington Station. Robes and slippers are a nice touch and mini-fridge comes in handy for storing snacks, drinks and over-priced left-overs from nearby restaurants. The hotels decor is inspired by the golden section of proportion and is reflected in the layout of the ceiling panels in rooms. While view was not great - the back of other buildings the room was quiet and conducive to sleep which is really what a room is for.

By on Dec 19, 2018

Review comment responded on Dec 19, 2018

Dear Guest , Thank you for taking the time to tell us about your experience at Hotel Indigo LONDON - PADDINGTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo. Sincerely, Sebastian Drabinski

5
Everyone

By on Sep 22, 2018

Review comment responded on Sep 24, 2018

Dear Guest, Thank you for staying with us at Indigo Hotel London Paddington. I am delighted that you enjoyed your stay with us. We hope we can welcome you back. Kind Regards,

4

nice hotel, great location

Everyone

Nice hotel in a great location. Hotel and staff are great. Easy to get just about anywhere from Paddington station.

By on Sep 2, 2016

Review comment responded on Sep 6, 2016

Dear Anonymous, We very much appreciate your comments regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure London Paddington Team

5

extras and convenient

Couples

Very convenient to Paddington station, going to and from airport, etc. Rooms generally small, but not for London (we actually got a free upgrade to a larger room, very comfortable). Included water (still and sparkling), juice, and coke in our refrigerator. Also espresso with our own machine. Robes, slippers also provided. Very nicely decorated. Staff was awesome! Super helpful in every possible way. Only downside: our room was cold, but we just used an extra blanket and didn't notify them until we left. Stayed there with friends and their room was plenty warm, so think this was an aberration. Front side on a busy street, but it wasn't loud enough to bother us (and they did provide earplugs). Everything high quality, toiletries, towels, comfortable chairs, etc. Would definitely stay there again.

By on Jan 28, 2015

4

mixed feeling

Business

The hotel staff was polite but Im not too thrilled with the experience. On the first night the heating didnt work, bath was clogged and the the blind wouldnt fold. To the staff's credit, they fixed everything the next day.

By on Nov 5, 2014

5

want to come back!

Other

Hotel staff was very kind and attentive, giving the good advise on trip. The room was very comfortable. If you travel with someone, you may feel a little small, but I traveled myself and loved the room which was very clean with a nice décor. Even though I had a bad luck on the first day in London, I want to come back again to stay there.

By on Apr 5, 2013

4

perfect

Business

This hotel has everything going for it: location, facilities (includes a small gym), peace and quiet, functioning wireless, decent-sized rooms for London, and above all a courteous and helpful staff. It's now my go-to hotel when on business in London

By on Dec 11, 2012

Hotel Indigo London Hyde Park Paddington

16 London Street, London, England W2 1HL
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