Dukes Hotel5.0 out of 5.0
Recent guest reviews
Unless you are looking for Britishness in your stay in London with associated small rooms (small means matchbox size room) mediocre and snobbish service, look elsewhere. During our stay, one of the two elevators was not working, we had to go to 5th floor to access the 4th floor, our room was so tiny it was claustrophobic, we moved to a bigger room (which means normal size room) by paying a premium. Internet access is very very slow, messages only. Forget pictures, videos or any serious business work associated with downloading files. Lastly, THE BAR...you need to book to get a table and staff have an attitude. The hotel belongs to the relics of the empire. It is great if your are nostalgic of tiny corridors, creeking floors, tiny rooms and sub par service. Interesting as my English friends would say. Which means mediocre. They are much better choices in London. Leave it to the nostalgics.
Just got back from a two night stay in this fabulous intimate hotel. The staff were so helpful, friendly and nothing too much trouble for them. The decor is tastefully decorated and spotlessly clean. The food in the restaurant was fantastic and the bar we could have stayed there all night with the atmosphere and choice of drinks. We have stayed in a number of hotels in London but this one is our number one. I would have no hesitation in recommending this little gem to everyone. The reception manager Arek Nowak has pride in his hotel and it shows
Having enjoyed a few evenings in Dukes wonderful bar and a delicious afternoon tea we finally had the opportunity to stay for a night, we were not disappointed, all expectations met. Staff were efficient and courteous, rooms were well appointed and well sound proofed so we all enjoyed a good nights sleep. Best of all was the famous bar, admittedly we had to book but this was not an issue; the range of drinks available and the charming and talented barman, Antonio, made our evening with friends a memorable one, so comfortable it was like a home from home. To top it all the breakfast was delicious with a great selection and there was something to please everyone - Dukes is a great hotel and we're looking for another reason to stay!!
You are definitely paying for the location of the hotel in the room rate. We stayed the night before a D of E presentation and were told on check in that we had been upgraded because I requested a twin room. The room we were allocated was small and I would have to say that a complete refurb was needed. On a different note - every member of staff with whom we had contact was lovely. Nothing was too much trouble for the staff. We did, however, see an altercation between two staff members whilst at breakfast. However, the Eggs Royale were the best I've ever had so well done to that chef 😊
A splendidly appointed boutique hotel situated between the stafford and the ritz...perfect...and yet.... The hotel bar is constantly busy- excellent you say...atmosphere...not when you get turned away to stand in the hallway...OF YOUR OWN HOTEL...of course you can get in ...BY BOOKING...so you arrive back at 5.30 after a hard days shopping...how are you supposed to know the booking time....of your own hotel bar!!!! Breakfast...is in theory delightful..staff are attentive..decor is first class....why then do they serve SLICED BREAD....and the baked beans in the “full english” were cold 2 days running. They “forgot” my wifes bacon that went with the avocado- it was delivered just as we left. Too many imperfects for the price...but the location is spot on
Very traditional English bar & pretty posh too. A cocktail will set you back at least £18.50! My friends had been here a few times and so I wanted to try one of the infamous martinis! It didn’t disappoint!
This is a first class hotel in almost every dimension. The staff is much better trained than in most hotels, including those that are more famous. They are helpful, friendly, and seemed to genuinely want to make a guest's stay as comfortable as possible. We had a basic room, which had more than enough space for the two of us. The bathroom was immaculate and the furnishings were reminiscent of a comfortable club. There is no flash in this hotel, just understated taste. The restaurant downstairs (GBR) has excellent food in the traditional British style and the waiters are friendly and know their job. The restaurant maitre d' was very friendly and prepared a couple of cocktails with great care for us before we had dinner. The full English breakfast was a shade expensive but worth it. The gym downstairs was remarkably well-equipped and we went running twice in St James' Park, which is a five minute walk away. Other notable sights such as Buckingham Palace, Piccadilly, Whitehall, Trafalgar Square and so on are within easy walking distance. We especially enjoyed just walking around St James which is free of the tourist junk that has taken over other parts of London. The hotel itself and the surrounding area was very quiet; I am a light sleeper and was not aware of any noise except for.some rubbish collection one morning. The one thing that needs improvement is the attitude of the bartenders in the upstairs bar. I thought this might be an anomaly until I read another review below describing a similar experience. We arrived after the theatre, well before the 11 p.m. closing time the reception desk had told us about. We were initially told to wait, even thought there were many open tables, and then told the one we preferred `was not used'. Another group left after being kept waiting. I don't necessarily expect bartenders to be friendly but there is a big difference between proper reserve and making guests feel as though the bartender is doing you a favour in allowing you to sit in his (and her) bar. I was wearing a jacket and tie, by the way. That said, we will definitely be back to the Dukes Hotel.Of all the hotels in which I have stayed around the world, this is in the top three, maybe top two.
Dukes Hotel is the Place to be. It’s a boutique Hotel, charming place. Everthing was fantastic. From the moment we arrived, the staff welcomed us very warmly. The room was so spacious and very clean. The room service was excellent. The staff at the reception was very helpful always checking if we needed anything. The quality of the service was above our expectaion whether (housekeeping, restaurant staff,...) all was exceptional. Very importantly, the hotel is ideally located. Close to the shopping and entertainement destinations. We could easily walk our way out. We strongly recommend this hotel and it will definitely be our preferred destination for our next stay in London. S.M. KLAM
My sister and I arrived late after a lot of delays with flights. Entering the hotel and being welcomed by the most friendly staff made us immediately relax and feel good. The staff arranged that the restaurant was kept open for us to be able to dine. Food was very good and also the restaurant staff were very nice and didn't mind to serve us until late. Our superior room was wonderful and for 2 women that always need a lot of space very comfortable and cosy, homey. We loved our stay and the location is great, most the places where we wanted to go we did on foot, like New Bond Street, Regent, Oxford and much more.
What a wonderful, quaint little hotel, tucked away in the heart of St. James! You really don't feel like you are in a huge city when traipsing around the area. There is a subway station (Green Park) very near at hand if you need to travel to other areas quickly. You are very close to the Ritz if you would like to experience tea or the dining at that fine old hotel - although Dukes has its own very respectable restaurant and tea in the drawing room (not to mention their famous bar!) You are a few steps away from Green Park and just a couple of blocks from St. James Park, as well. If you are visiting on a weekend, don't miss the one hour tour of Spencer house, practically next door to the hotel. What a gem! (And only open for touring on Sundays!) And you are also very close to Fortnum and Mason - what more could one want in the city?
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 1481 reviews