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Comfotel Grn

3.0 out of 5.0

Recent guest reviews

I am so sad because I came to the point I have no words to describe this misery. All started at the reception when the owner lied we have NO reservation for 2 rooms, but for 1 only. We had it. The guy was too lazy to look at my 2nd paper that I printed out. He put us all in one room where shower was NOT working. The day after he ‘somehow’ managed to give as additional room where we could NOT close the window. Of course, we were charged for both 2 rooms that for 1 he claimed we had no rezervation and for additional one!! Don’t even want to tell about the night we spent there. There was a huge hole on the ceiling and in the middle of the night my bed went wet because of the rain!!!! And that’s not all but I am still exausted from what I’ve been through and I’ll stop. If you love your life - don’t go there.

Room was OK though there were suspect stains on the carpet, ceiling and bathroom wall... Walls were paper thin. Woke up one morning and there was no heating hot water. Eventually cam back on around 10am.

So me and a few of my friends were attending a convention just down the road so we managed to book into to this hotel for the weekend. Worked out quite cheap between all of us. When we got there we were told that the card machine was broken and that we had to go out and get the cash, we aren’t from the area so this was a mission and a half for us. On return, the gentemen dealing with the money had counted it wrong numerous times and tried to tell us that we were £40 short.. we weren’t! We had counted it a number of times ourselves to make sure it was fine. Turns out he was sat on it so he was trying to get more money out of us! Eventually we were given our room key and left to find our way to our room. Upon entering our room it was very small and the walls were stained with god knows what. There were filthy hand prints and foot prints all along the wall as if there had just been some sort of orgy in the room. Nothing a wet wipe couldn’t get rid of. On inspection of the “bedding” (which I use the term very loosely” it appeared to be just curtains. In fact, the same curtains that were on the window. So we wasn’t even getting proper bedding. It was freezing because our window wouldn’t shut properly so I had sleepless nights whilst I was staying there. At least I had a full English breakfast to look forward to in the morning. Wrong! This was a meatless breakfast. Yes it was free, and it was tasty and the women cooking everything was very efficient. But no meat. No bacon and no sausage, only egg. Scrambled egg. So there wasn’t even much choice on offer here. The hotels rule on drugs being consumed on site wasn’t very strict either, because outside in the smoking area a couple who were staying at the hotel were happily smoking weed whilst drinking their coffee in the morning. Which frankly is disgusting especially as this was on the street outside the hotel, not really a good first impression. The decor was nice and up to date throughout the hotel, just a shame about the bedding and the meatless breakfast! I wouldn’t really stay here again now that I know that I have been scraps of fabric to sleep with instead of actual bedding.

think twice before booking this hotel. 3 stars? no more than 1 and a half, in a very good day. i dont know about a room for 2 people, but the single room was terrible, very very small and no place to put your clothes.

The hotel is located in the in the Hammersmith Area, about a 5-10 minute walk from nearby amenities. We were in the basement level of the hotel which was very sub par. It had a constant dampness and peculiar smell, with very poor ventilation. The corridors themselves were very narrow and cluttered especially in the basement area. The room itself was extremely basic. With a very hard mattress and rough sheets, although the sheets were clean. However, the bathroom was a mess with black mildew and stains all over the shower (as seen in the photos). The tiles were cracked and very little moving space at all. The room itself consisted of a char (also very stained), a small fridge, a very small "double" bed and a fan. Very simplistic. Furthermore, we found that the front door to the hotel did not lock (we returned at 11pm) making us slightly uneasy. As well as this, there was constantly no one at the check in desk, and they required you to phone a number to get someone to attend, not good if you are in a rush! Altogether I would say it was okay for one night, but any more than that and I would not have stayed 2/5

Ali, the proprietor's son runs the place. Unfortunately he has no morals and I must say, a crook with his deception and lies. I paid for five nights. On the first morning, found that I could not get warm water for shower. He then spent 5 mins adjusting the level, only to leave me with a small dribble of water. When I knocked the level, it just went really cold or really hot. My family and children decided to avoid the bathroom altogether. On the second morning, there was not even a dribble! The first morning, I was in the stairwell dripping wet in cold water. On this second morning, I told him that it was not acceptable. My children and family had to use another room. All Ali could give me was to use a "guest toilet". It was semi acceptable, but my family could not tolerate the dirty conditions. I did not pay for a hotel with shared bathroom?!! I don't even want to say all the other horrible conditions that you can find in this thread. Thin walls and floor means that you will be kept up by neighbouring visitors. Cleanliness, don't even get me started on that! Now, comes the worst part. Ali lied to my wife. She asked him for our pre-payment back for the remaining three nights that we did not stay there. Ali agreed. The booking agent then tried to contact him numerous times. He only kept telling lies. Asking them to hold etc, and other delaying tactics. When I called and continued to be polite and asked him what other information he required, he simply hung up the phone. Your most recent lie about offering the second bedroom was done after I had packed up and had organised to stay at my mates. Your lies to my wife that we had to wait till late that morning meant that I had to make a decision if to subject my children and family to the horrible conditions in your so called "hotel". Ali - any other visitors would have dealt with you with a blow to your lying face. A very viable option for their mates from London. I extended my polite courtesy the whole time and your arrogance and deception knows no bounds. You are a shame on the wonderful Indian community in London. I have many good Indian friends, and clearly you demonstrate no pride in your community or you are a recent migrant taking advantage of those supporting the industry that you a part of.

Booked in paid in advance for two nights but both I and a colleague left after one (different rooms, both equally disgusting). Front door wasn't locked at night which concerned me with noone on the desk. From my experience checking in the staff were elsewhere and took a while to get to the hotel to check me in. The smell of damp was overpowering. Staff were friendly but the place was uninhabitable.

Reviewing on behalf of a friend, couldn't resist after the story he told me: "So, room was fine, no complaints until the last night when I was woken by a dripping sound (around 1am). Luckily I turned on the bedside light and not the main one as there was water dripping through the ceiling light fitting from above!!! Naturally being concerned, I phoned the emergency mobile number and the guy really didn't grasp what I was telling him. At this point, I went out for a quick vape and they called me back. This time I managed to explain what was going on, and the guy said he'd be there shortly. I was now locked out having forgotten my key card - perfectly understandable at 1am with a leak in my room #SLEEPY - so he let me in. After gazing at the ever increasing water flow for what seemed like an eternity he said, "ah, that's strange, innit?" to which all I can manage was, "Well, YEAH"... He wandered off upstairs to have a look, came back a couple of minutes later saying he couldn't get a reply from the people in the room above, but suggested they must have left the shower door open, or something. He then went on to say, it would probably stop in 5-10 minutes and would I like some more towels to soak up the drip. FYI - the water is going all over a quarter section of the bed :( Decided to sleep in the dry part and on waking found a considerably increase amount of water; a strange 5-10 minutes! In the morning it was more about a hasty exit rather than make a thing of this (that's what the internet is for) but do yourselves a favour, stay somewhere else, or stay here and demand some money back for this type of nonsense. LATEST: review left on here, no apology or anything back from the them - shame on you Comfotel GRN"

Very good localisation, quite close to underground Hammersmith. Very nice lady while checking in and serving breakfast. Breakfast is fine, but nothing for vegetarians and no dark bread. Mostly toasts and eggs. Rooms clean, clean tower every day. Just because I had a room in the basement there was a lot of fungus in the bathroom.

First impressions were not great when we made it to the Hotel. There was a sign on the door to say 'Please call *** or wait 15 minutes if the door isn't open'. A queue of 4 people, including the 2 of us, had formed outside. No one came to answer the door but we were eventually let in by a couple who had already been given a Key. We waited in the Front Room on the sofa whilst waiting for someone to check us in. After 10 minutes a Man arrived to check us in and take our payment for the one night stay. He apologised for the delay but asked to wait a few further minutes whilst the curtains were fixed in our room. After 5 mins or so we were allowed up to our room. I think we walked up approx. 2/3 flights of stairs. It would be a challenge if you had a lot of luggage. Our room was apparently upgraded from a Twin to a Family room but it was so small. There was 2 Double Beds, a chair, bedside table, a Fridge, railings for clothes and a TV. The walls were filthy and I spotted a hand print emblazoned on one wall. There was also a huge hole taken out of the plaster on another. Both the bedside table and window sill looked like they had not been cleaned since the previous occupants. The private Bathroom did seem as though it had been recently refurbished but it was not spotless. The worst part was trying to sleep. The noise from outside was unbelievable and we had no curtains. We think they were left on the landing outside our room...! Sunlight woke me up through the thin voile window covering about 5am but I had had restless night on the very uncomfortable bed regardless. We did not stick around for the free breakfast so I couldn't comment on that. The only plus was the convenience of location for attending a concert at the Apollo but I would not stay here again and do not feel it was worth £85 for 1 night.

120 Shepherds Bush Road London England

Hotel highlights

  • Walking distance to Hammersmith Apollo
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Business center

Located in Hammersmith within a short walk of Hammersmith Apollo, Comfotel Grn is within a mile (2 km) of other popular sights such as Westfield London Shopping Centre. The 16 rooms at this 3-star hotel include coffee makers and LCD TVs and guests can enjoy free breakfast. Located in central London, the hotel is also near Natural History Museum and Craven Cottage Stadium.


Free continental breakfast is offered each morning.


The 16 rooms are air-conditioned and have coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi.

Property features

Comfotel Grn features free WiFi in public areas, a business center, and laundry facilities. The 24-hour front desk has staff always at the ready.

Room options

Family Room, Ensuite

Full 2 | Sleeps 5

Twin Room, Ensuite

Twin 2 | Sleeps 2

Double Room, Ensuite

Full 1 | Sleeps 2

Quadruple Room, Ensuite

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

29.0% of guests recommend this hotel

Total of 264 reviews