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Comfotel Blu

3.0 out of 5.0

Recent guest reviews

Hotel was a great price for a family with 3 kids. It gave us money in our budget for food and activities. The hotel is about 1/2 mile from the Hammersmith train station. From there, we were easily able to get anywhere we wanted to go. The family room included 2 double beds and 1single bed. It was small but quiet. The included breakfast could be improved with at least real coffee. The room was cleaned well every day while we were out sightseeing. If you stay here, be sure to eat at Nandos by Hammersmith station!

Booked this accommodation for an event at the hammersmith Apollo and the location is probably the best thing about it (roughly half a mile away). My main issue was despite checking the prices and availability for this hotel on 2 different website, both offered the option of a quadruple room with either a double and two twins, or two doubles. As a party of 6, we all opted for this hotel as we all wanted separate beds, so a double and two twins in each room. Once we got to the hotel and checked in, we were informed by the extremely unprofessional duty manager that they don't have ANY twin beds whatsoever and they knowingly mis-sell their rooms in order to obtain customers money. As you can imagine the 6 of us were outraged and we had no other alternative but to stay due to the limited time frame we had. The duty manager even tried to offer us a £30 discount overall by cancelling the rooms we booked with and booking directly with them, but we didn't trust that he would be true to his word, especially being a Saturday evening in west London and his prior unprofessionalism. Without a doubt, I've never experienced such a terrible checking in process and will never recommend this place. As for the hotel room, the beds are pretty hard, wafer thin pillow, a rusted kettle, broken bathroom door handle... all added to our conveniently mis-sold rooms. If you've not got a problem sharing beds, then so be it, but just remember if the price is too good to be true, it probably is!

We booked this place through Expedia, thinking at least something about this place was nice. Let's start by saying they DO NOT have 24h reception. We arrived 2am and was met by an tired, no serviceminded guy in sweatpants and a dirty t-shirt. After lot of unnecessary chit chat we got the keys and got a room in the basement under the staircase. The room was so small I pity those who are a little over the scale. List: Mold in the drapes, bathroom, shower, sink. Toilet would not flush as the pressure below ground isn't met. The complimentary soap.. I felt more dirty after I used it. Maybe it was because the shower barely worked. The hairdryer.. Doesn't work.. WiFi... No signal.. A little signal.. Password not right.. Bed.. The madrass is missing the top layer.. Stains.. The springs are actually almost through the fabric and they leave a mark on you skin.. You could always sleep on the bedrolls.. If they had some. You have a sheet though.. Just.. Stay away..

I liked nothing about this stay as I had to wait outside with no answer from the buzzer, until I called the number I spotted on the reception. Waited outside for about 5 minutes before a man came up behind me and was certain I had no reservation until I showed him my confirmation. He then advised that they had relocated me to the Plaza hotel down the road (without my knowledge) and tried to usher me out of the door. When I questioned him about where it was he told me what building it was next to and that they would be expecting me. So on arrival at the plaza, they also were unaware of my booking. I was ushered inside and questioned about how I ended up there and then the phone in the reception started to ring. My host answered and began to argue with whoever was on the phone in a different language but I could sense from the raised voices that the discussion was getting quite heated. He told me to sit down in a shabby living room area and to 'relax' as he put the TV on. He then disappeared out of the door and said he had to 'sort something'. The whole thing seemed completely sketchy and I was about to leave - bearing in mind it was after midnight when I tried to check in as I was working late but I had stated in my original booking that I wouldn't arrive til late. When I walked to the door ready to leave, two men had approached the door and begun hammering on it trying to get in, so I was pretty much stuck between the unknown and leaving to somewhere outside which also seemed pretty unsafe. The host at this point came downstairs and said that he had 'told me to stay in the living room'. I said that he hadn't said anything of the sort and he then pointed at the men outside and asked if I knew them - of course I hadn't. My host then provided two keys and told me to 'pick a room'. And then changed his mind and gave me one of the keys saying that 'this one is the biggest, take this, goodnight,' and pointed for me to go upstairs. When I was going upstairs I heard him answer the door to the two men who bluntly said they were in a gang and they had sorted their accomodation there... pretty sketchy. When I got in to the room upstairs I felt completely unsafe and could hear people shouting at each other in different rooms. The dust was piled high in every corner of the room, as well as damp on the walls and a shower in the room with the door falling off. The bedsheets looked as if they were coming apart at the seams and there was a horrible stench in the room. If I thought that was bad, the shared toilet was worse. I actually hovered above the seat, squatting in mid-air as I pee'd. The toilet brush was black with grime and old faeces. The 'white' tiles were yellowing and there was dust everywhere, probably about 2 centimetres thick on some parts of the floor. The hallway had cracks in the wall and a massive hole on one wall which looked as if someone had punched through it. TIP OF THE ICEBERG though was in the morning when I went to check out, I walked in on my host getting it on with some girl. All for people satisfying their sexual urges, but maybe not professional in a place of work. TOP TIP - PLEASE DO YOURSELF A FAVOUR AND DON'T BOOK AT THE COMFOTEL BLU - THEY'LL PROBABLY SEND YOU TO THE SHABBIEST, DIRTIEST HOTEL I HAVE EVER STAYED IN - STAY CLEAR OF COMFOTEL BLU AND PLAZA!!

When I checked in I didn't have a photo ID. So they used my debit card as an ID and photocopied it without asking for permission. So I had to cancel my card soon after. The WiFi doesn't work. Very dirty, very noisy and quite dodgy. The shower works well. The location is handy. Didn't try the breakfast, wanted to get out of there asap and never go back.

Considering its location close to four tube lines (Piccadilly, District, Circle, and Hammersmith and City), that whipped me into the tourist areas of London in a heartbeat but isn't as noisy as a hotel located in the West End, the price on this place is a steal. Hammersmith is such an interesting and affordable neighborhood that I would definitely stay here again. So many amenities nearby! The breakfast is pretty sparse with toast, beans, and eggs of two types but it got me going each morning. The only other drawback is the amount of really small steps that I had to climb to the rooms. I was in a room on the top floor and after a day of sightseeing four staircases were quite a workout. But the room itself was a cosy single bed. With a small television and bathroom. It was perfect for sleeping after a long day and very clean. But it's definitely not a place to stick around. It was like a single room in a hostel but with adults sharing the common kitchen area instead of young backpackers.

We arrived has a group 2 adults 2 teenagers, on Friday afternoon, we were greeted, by a very friendly and helpful gentleman, who booked us is and told us which room we were in , we were in a quadruple room we consisted of two double beds, ( thus was fine but could have done with a double and 2 singles) the room very very clean and tidy, bathroom was clean too. The breakfast was more then we thought for, it consisted of scrambled eggs, fried eggs, beans , toast , yoghurts, cereals , tea, coffee, fresh juice, choice of fresh fruit . This place is basic but if you are only in London for a couple of nights does the job perfectly, we will definitely be stopping again , thank you for a pleasant stay

From the outside we thought we'd found a really nice place to stay, sadly once inside we realised this wasn't the case. Our room (30) was very small and had a terrible sewage smell coming from the bathroom. The carpet was filthy and the furniture shabby. The divan bases and mattresses were stained. The bed linen was clean but only 1 pillow per person. The room faced the front road which was very noisy all night long. The hairdryer didn't work and neither did the wifi. The fan in the bathroom sounds like an RAF jet flying over and stays on for what seems ages. The staff upon arrival were not really interested and couldn't offer any help when we complained that the room wasn't as described. We only stayed because there was nothing else available, however we left before breakfast as it smelt of greasy fried food. Save your money and book somewhere else, wish I'd taken more photos but here's the chair.

Got to the hotel and the man behind the desk was polite enough! However the room was smelly and smelled as though someone had been cooking spicy food for the past year, so not entirely pleasant. The wifi code I was given for the room as well was not detected on any of my devices therefore rendering that useless. Room however seemed clean and bed was comfy but I wasn't impressed to find that the hotel had taken four lots of payment for one night in one room, so overall was charged £240 for a £60 room and have only been refunded one lot of £60 and am still waiting for £120 to be refunded, which the hotel are refusing to do as they do not have "sufficient" evidence and require a copy of my bank statement in order to be able to do. When I notified the front desk about this, I was told that nobody could help me and when I asked to see a manager, I was told that there was not one and simply given a card with an email address on and told to contact them before being sent on my way. Avoid like the plague if you want to have a pleasant experience whilst staying in Shepherds Bush or Hammersmith.

We stayed here for 3 nights and it was just perfect for us. Rooms very basic just bed and bath a little cramped but suited us fine as we were out all day. Rooms were also serviced every day which was a bonus. So close to tube and max 15 mins to Oxford street. I would definitely stay here again!!

114 Shepherds Bush Road London England

Hotel highlights

  • Walking distance to Hammersmith Apollo
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Hammersmith within a short walk of Hammersmith Apollo, Comfotel Blu is within a mile (2 km) of other popular sights such as Westfield London Shopping Centre. This 16-room, 3-star hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and coffee/tea in a common area. Also close to this London hotel are Royal Albert Hall and Portobello Road Market.


Start your day off right with a free continental breakfast offered each morning.


Comfotel Blu's 16 individually decorated rooms provide desks. 24-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.

Property features

Comfotel Blu offers free WiFi in public areas and coffee in a common area. Front-desk staff are standing by 24/7 to assist with any requests.

Room options

Triple Room, Ensuite

Full 1 | Sleeps 3

Quadruple Room, Ensuite

Full 1 | Sleeps 4

Family Room, Ensuite

Full 2 | Sleeps 5

Twin Room, Ensuite

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

38% of guests recommend this hotel

Total of 165 reviews