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Comfotel Blu

3.0 out of 5.0

Recent guest reviews

On check in, we were required to produce identification - which in itself is not unreasonable - however, it transpired that the driving license that had been handed over had been quickly scanned by the receptionist without permission. When queried, we were told it was a police requirement (which seems unlikely) and also that the scan would be automatically deleted following checkout (which again seems unlikely). The room itself was reasonable in size and the en-suite bathroom decent (although sink was missing a plug). However, the bedroom carpet needed cleaning and the beds had the give of a breeze-block - the mattresses were clearly very old and need replacing. Very thin walls resulted in us being able to hear the person in the adjacent room using their toilet and the people in the room above us having sex. Neither made for a peaceful evening. Its well located between Hammersmith and Shepherds Bush station though, with a couple of decent (though expensive) pubs nearby. All in all, this certainly comes under the heading of 'you get what you pay for' - though 'what you pay for' can only be considered 'cheap' in relation to London.

I've been here before ans saw the comments about it and i was scared... But it was ok. They changed the blankets everyday and cleaned the bathroom,the replaced the sheets after 4 days and cleaned entirely the room. There were some stamps in the wall but it was clean ( only with paint they would make them dissappear ). The breakfast was full of things . Coffee,tea,milk,cereals, marmalades, bread,butter,scrambled eggs,beans,juice,fruits (bananas),yoghurt,muffins and maybe im missing something more. Eveything of the food was fresh !!! The room was small and the bathroom but the price of 30 euros a day was awesome for what we've got! About the services . There were 2 guys all the days. Which were a bit chiiiilled . If you wanted something he would gladly do it. They gave us some adaptors for the voltage. The last day there was a lady which was more of a good service ! We were veeeery convenient and the hotel is for this guys . The people who is very convenient and dont demand too much ! Don't be a butthurt ! The place is very good. OH AND THE PLACE IS JUST PERFECT . You are 10-15mins away from 2 huge bus and underground and Overground stops! Shepherd's bush and hammersmith

On arrival we were greeted coldly and rudely, leaving us feeling instantly unwelcome. No smiles or pleasantries - didn't even look us in the eye. Really poor manners. After confirming our reservation the man checking us in abruptly demanded I show him some ID such as my passport or drivers licence. I've never in my life been asked to produce ID for a room in a hotel, especially one I've already paid for. I asked why he needed ID and got no reasonable answer, just some mumbling, but I held up my drivers licence anyway (I've nothing to hide), at which he snatched it from my hand. He then mumbled where our room was, however I stated I wasn't going anywhere until my ID was given back to me. The man snapped "yes, in a moment!" and then faffed around behind the desk while I waited, confused as to why he was taking so long to just hand back my ID - I can only assume he was either photocopying or scanning it, or just being deliberately obnoxious. Once I had my ID back we ventured to our room, where my heart sank with sheer disappointment. It was a horrid, shabby, smelly, grotty, claustrophobic, utterly depressing room. In serious need of refurbishment and updating. Everything was just old and dilapidated. Everything smelled and felt grubby. And it was unbearably small - you couldn't swing a mouse in the room, let alone a cat! The beds were so uncomfortable - we felt every spring. Furniture and fittings were very well-worn or broken, black mould in the shower room. The shower was weak and the water temperature had a life of its own. It was impossible to just set it to a warm comfortable temperature. It would continue to very between freezing to scolding without even touching the temperature gauge. A bad nights sleep in the uncomfortable bed was also exacerbated by a group of women laughing and shouting loudly in one of the other rooms until the early hours of the morning. We were genuinely upset and we left early the next morning. We didn't take advantage of the included continental breakfast, we drove to a cafe and ate there instead. Not worth the extortionate rip-off cost we were charged and would never stay here again.

I went with my girlfriend to london for my 30th and she had stayed at this hotel once and said it was acceptable for the money, however this time it was awful. 48hrs before we arrived they randomly took £95 out of her account, she phoned and was brushed off, then when we arrived we questioned untrustworthy staff why this happened and was simply told "yeah you'll be refunded" by a man who couldn't even be bothered to look us in the eye, which they didn't. She herself had to waste time phoning the bank blocking the transaction and getting her money back. The room was dirty and smelled, toilet didn't work, constant smell of gas if the window was open, bed uncomfortable and i found itchy bites on my body after sleeping in it, wifi didnt work, bed light didnt work, rubbish still there from the last guests, dirty broken fan sat in the corner of the room, an old broken freezer left outside our room in corridor blocking the fire exit, dangerous staircases and no 24hr reception. Then my girlfriend went to dry her hair and the hairdryer didn't work, so i had a look a got a serious electric shock off it, on closer inspection it had bare open wires sticking out the cable, this had been plugged in and on for over 24hrs of our stay before we discovered it! When i complained about this the staff member was more concerned about getting the key card off me than the serious matter of a paying customer being electrocuted, i was disgusted! Stay away from this hotel as they are rude and do not deliver what they advertise, a basic hotel can still be a reputable one, but this place will rip you off and not care about your concerns, look elsewhere!

The hotel is literally 10 mins walk from kennsigton olympia/shepherd's bush train station. There is quite a few nice cafes and bars that aren't very expensive for some food. There is also a Tesco round the corner. We were on the fround floor - room 22. The room was quite small. Double bed taking up most of the room and pushed against the wall, meaning if you're sharing, someone is always going to have to be doing the climbing in and out. Bathroom had a shower which had good pressure, though if someone was on the slightly bigger size, getting in through the small door might be uncomfortable. Room had tv and kettle, there was a door the could lead out onto decking, but didn't open. That was the only source of natural light. There were no windows that could be opened - so if there was a fire that was at your door, getting out might prove difficult. There was no air con in the room but there was a fan you could plug in, although the placements of plugs meant that you couldn't plug it in anywhere and reap the benefits of it. Being on the ground floor, we heard the entrance to the hotel constantly opening, and whoever was in reception - all the time. Including the manager who liked to watch tv as well as talk on the phone loudly! On check out, we left, gave our key to the manager and that was it. He was on the phone and didn't bother saying anything to us, not even a goodbye. He never paused in his phone conversation. Hotel done it's purpose in that we slept there. Bed was comfortable, but room was not. Between all the noise of people leaving and the banging of doors as they did so, the fact that the room got uncomfortably warm due to no air con made sleep fitful. Though the reason we booked it was because of its location to the olympia as we were there for the comic con.

Hotel was a great price for a family with 3 kids. It gave us money in our budget for food and activities. The hotel is about 1/2 mile from the Hammersmith train station. From there, we were easily able to get anywhere we wanted to go. The family room included 2 double beds and 1single bed. It was small but quiet. The included breakfast could be improved with at least real coffee. The room was cleaned well every day while we were out sightseeing. If you stay here, be sure to eat at Nandos by Hammersmith station!

Booked this accommodation for an event at the hammersmith Apollo and the location is probably the best thing about it (roughly half a mile away). My main issue was despite checking the prices and availability for this hotel on 2 different website, both offered the option of a quadruple room with either a double and two twins, or two doubles. As a party of 6, we all opted for this hotel as we all wanted separate beds, so a double and two twins in each room. Once we got to the hotel and checked in, we were informed by the extremely unprofessional duty manager that they don't have ANY twin beds whatsoever and they knowingly mis-sell their rooms in order to obtain customers money. As you can imagine the 6 of us were outraged and we had no other alternative but to stay due to the limited time frame we had. The duty manager even tried to offer us a £30 discount overall by cancelling the rooms we booked with and booking directly with them, but we didn't trust that he would be true to his word, especially being a Saturday evening in west London and his prior unprofessionalism. Without a doubt, I've never experienced such a terrible checking in process and will never recommend this place. As for the hotel room, the beds are pretty hard, wafer thin pillow, a rusted kettle, broken bathroom door handle... all added to our conveniently mis-sold rooms. If you've not got a problem sharing beds, then so be it, but just remember if the price is too good to be true, it probably is!

We booked this place through Expedia, thinking at least something about this place was nice. Let's start by saying they DO NOT have 24h reception. We arrived 2am and was met by an tired, no serviceminded guy in sweatpants and a dirty t-shirt. After lot of unnecessary chit chat we got the keys and got a room in the basement under the staircase. The room was so small I pity those who are a little over the scale. List: Mold in the drapes, bathroom, shower, sink. Toilet would not flush as the pressure below ground isn't met. The complimentary soap.. I felt more dirty after I used it. Maybe it was because the shower barely worked. The hairdryer.. Doesn't work.. WiFi... No signal.. A little signal.. Password not right.. Bed.. The madrass is missing the top layer.. Stains.. The springs are actually almost through the fabric and they leave a mark on you skin.. You could always sleep on the bedrolls.. If they had some. You have a sheet though.. Just.. Stay away..

I liked nothing about this stay as I had to wait outside with no answer from the buzzer, until I called the number I spotted on the reception. Waited outside for about 5 minutes before a man came up behind me and was certain I had no reservation until I showed him my confirmation. He then advised that they had relocated me to the Plaza hotel down the road (without my knowledge) and tried to usher me out of the door. When I questioned him about where it was he told me what building it was next to and that they would be expecting me. So on arrival at the plaza, they also were unaware of my booking. I was ushered inside and questioned about how I ended up there and then the phone in the reception started to ring. My host answered and began to argue with whoever was on the phone in a different language but I could sense from the raised voices that the discussion was getting quite heated. He told me to sit down in a shabby living room area and to 'relax' as he put the TV on. He then disappeared out of the door and said he had to 'sort something'. The whole thing seemed completely sketchy and I was about to leave - bearing in mind it was after midnight when I tried to check in as I was working late but I had stated in my original booking that I wouldn't arrive til late. When I walked to the door ready to leave, two men had approached the door and begun hammering on it trying to get in, so I was pretty much stuck between the unknown and leaving to somewhere outside which also seemed pretty unsafe. The host at this point came downstairs and said that he had 'told me to stay in the living room'. I said that he hadn't said anything of the sort and he then pointed at the men outside and asked if I knew them - of course I hadn't. My host then provided two keys and told me to 'pick a room'. And then changed his mind and gave me one of the keys saying that 'this one is the biggest, take this, goodnight,' and pointed for me to go upstairs. When I was going upstairs I heard him answer the door to the two men who bluntly said they were in a gang and they had sorted their accomodation there... pretty sketchy. When I got in to the room upstairs I felt completely unsafe and could hear people shouting at each other in different rooms. The dust was piled high in every corner of the room, as well as damp on the walls and a shower in the room with the door falling off. The bedsheets looked as if they were coming apart at the seams and there was a horrible stench in the room. If I thought that was bad, the shared toilet was worse. I actually hovered above the seat, squatting in mid-air as I pee'd. The toilet brush was black with grime and old faeces. The 'white' tiles were yellowing and there was dust everywhere, probably about 2 centimetres thick on some parts of the floor. The hallway had cracks in the wall and a massive hole on one wall which looked as if someone had punched through it. TIP OF THE ICEBERG though was in the morning when I went to check out, I walked in on my host getting it on with some girl. All for people satisfying their sexual urges, but maybe not professional in a place of work. TOP TIP - PLEASE DO YOURSELF A FAVOUR AND DON'T BOOK AT THE COMFOTEL BLU - THEY'LL PROBABLY SEND YOU TO THE SHABBIEST, DIRTIEST HOTEL I HAVE EVER STAYED IN - STAY CLEAR OF COMFOTEL BLU AND PLAZA!!

When I checked in I didn't have a photo ID. So they used my debit card as an ID and photocopied it without asking for permission. So I had to cancel my card soon after. The WiFi doesn't work. Very dirty, very noisy and quite dodgy. The shower works well. The location is handy. Didn't try the breakfast, wanted to get out of there asap and never go back.

114 Shepherds Bush Road London England

Hotel highlights

  • Walking distance to Hammersmith Apollo
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Hammersmith within a short walk of Hammersmith Apollo, Comfotel Blu is within a mile (2 km) of other popular sights such as Westfield London Shopping Centre. This 16-room, 3-star hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and coffee/tea in a common area. Also close to this London hotel are Royal Albert Hall and Craven Cottage Stadium.


Start your day off right with a free continental breakfast offered each morning.


Comfotel Blu's 16 individually decorated rooms provide desks. 24-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.

Property features

Comfotel Blu offers free WiFi in public areas and coffee in a common area. Front-desk staff are standing by 24/7 to assist with any requests.

Room options

Triple Room, Ensuite

Full 1 | Sleeps 3

Quadruple Room, Ensuite

Full 1 | Sleeps 4

Family Room, Ensuite

Full 2 | Sleeps 5

Twin Room, Ensuite

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

38% of guests recommend this hotel

Total of 174 reviews