Best Western Plus Seraphine Hammersmith Hotel4.0 out of 5.0
Recent guest reviews
Stayed at this hotel for one night on business 21/11/17. This is a small hotel situated in a very exclusive area of Kightsbridge, London, right outside Hyde Park. The decor in the hotel is very modern and I found it clean. The rooms also had a nice decor and everything I expected and needed. I also found the staff helpful. The downside to this hotel is the exterior appearance, the stairs up to reception, no hot food and small rooms but for what the rooms cost I personally think it's exceptional value for a hotel in Knightsbridge. Would definitely stay here again.
Needed a hotel for after a gig at the Hammersmith Apollo, very convenient. Rooms are very compact, only one person can walk though at a time so needs some co-ordination but the room had all you'd expect. Currently covered in scaffolding but the inside was fine.
I booked this hotel through booking.com on the promise of being close to locations whose events I was attending .I paid 674 stg for 4 nights.and frankly the room (121)in terms of size and decor certainly did not match the price.Also I had a room adjacent to King St and the noise was appalling. Continental breakfast was adequate and the staff friendly.However service in terms of wake up calls was terrible.On the first morning after my arrival staff failed to give me a pre arranged call and it happened a second time on the morning of my departure.Luckily I made my flight on time.Lastly the wifi facilities were horrible.I was housed in room 121 and there was weak receptivity which was only remedied by locating in the reception area.All in all this hotel offers little or nothing of value to a regular traveler based on my many years of overseas travel.
Having read reviews I was rather concerned about what our room would be like. However cleverly my husband booked an assisted room knowing it would need space for wheelchair so not as small as others and also requested a window on arrival. Therefore we were pleasantly surprised. Room was still quite compact but adequate. Lovely wet room. Hairdryer, tea coffee, bottled water. Good air conditioning and very clean. Breakfast was good too. If we ever return to an event in Hammersmith again we would return.
Stayed in the smallest ever hotel room I have ever seen. The gap between the end of the bed and the tv on the wall was completely ridiculous (see photo) as it was the only way around the bed besides diving over it! It felt as if we were staying in an under-stairs cupboard! Also the bedside sockets didn’t work well and the room was very hot. Not in any way worth the £150 we paid for it. The only thing positive thing we found was the room was clean and tidy.
Stayed here as at a concert at the Hammersmith Apollo and this is the only reason they are getting a one rating from me. We arrived in the room and it was dirty, hairs and marks on the sheets, complained to reception and house keeping came. Whilst he was there ask for extra pillow (my boyfriend had a broken leg at the time) could not give us extra pillows, so all we had where 1 very flat pillow each. ROOMS ARE SMALL!!!! We paid for an executive suite... HA! That’s a joke, it looked over at Iceland. Not impressed. Will not be returning.
I stayed here during the Olympia Xmas show for my sins and would not recommend it. The hotel is above a KFC restaurant which you can smell in the reception. My room was on the third floor with no windows only a skylight. The staff put you off ordering a hot breakfast and does not do evening meals. The only good thing about my stay was it had a good shower. If you are a tourist it may suit you but as a business customer I would not recommend it. I booked a taxi for 9.30am but it didn't turn up until 9.55am as the driver could not find the hotel..
We stayed in the hotel with 3 months old baby for 3 nights. Location is good and very close to the tube station, lots of shops and restaurants around. Everybody was very helpful and friendly. We didn't have fridge in the room so receptionists agreed to keep baby's milk in their kitchen. Also we had everything what was requested online. However it was very noisy at nights and the sink was too small and no bath only shower so we couldn't bath baby for 3 days. Also the room is small so with extra cot inside we could not move around at all. Our suitcase had to be placed in the shower. Good hotel to stay but without baby.
We booked here due to going to the Hammersmith apollo so was a perfect location. Tube stop right on your doorstep so easy to get into the rest of London too. Hammersmith has lots of shops and a few restaurants to choose from. The hotel is good, rooms not massive but for the price of the hotel I think it's very good value, everything was in good condition and everything we needed. Only negative was no iron and ironing board in room you have to ask at reception.
Staff were all super friendly. Hotel was modern and tastefully decorated. Breakfast was simple but perfectly adequate. Excellent air conditioning and well located for the Eventim Apollo theatre (5 minute walk). Although situated on a busy noisy road the double glazing did a great job of keeping out the noise. The only reason I have not awarded a five star is because the room was a little on the small size, in this price range I have had much bigger rooms in the area. Overall a nice stay in a well run hotel and I would happily stay here again.
- Walking distance to Hammersmith Apollo
- Free continental breakfast
- Free WiFi in rooms and public areas
Located in Hammersmith within a short walk of Hammersmith Apollo, Best Western Plus Seraphine Hammersmith Hotel is within 2 miles (3 km) of other popular sights such as Craven Cottage Stadium. This 62-room, 4-star hotel has conveniences like free breakfast, a bar/lounge, and free in-room WiFi. Royal Albert Hall and Westfield London Shopping Centre are also near this London hotel.
Free continental breakfast is served each morning from 7:00 AM to 10:00 AM. At the end of the day, relax with a drink at the bar/lounge.
Best Western Plus Seraphine Hammersmith Hotel's 62 rooms are air-conditioned and provide iPod docks, coffee makers, and free bottled water. Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes and desks are other standard amenities.
Best Western Plus Seraphine Hammersmith Hotel features free WiFi in public areas, a meeting room, and a computer station. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include laundry facilities and a TV in a common area.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 714 reviews