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Best Western Plus Seraphine Hammersmith Hotel

4.0 out of 5.0

Recent guest reviews

A nice budget hotel. the location is great but the rooms inside are too small, I'm sure there are better budgy hotels around. the breakfast is fine and there is cable tv. the staff was fine, there should be more options for vegetarians and vegans in the breakfast

Stayed for 2 nights in room 326, which was on the third floor at the back and consequently was very quiet. Air conditioning worked well, although the windows could be opened too. Very comfortable bed and good shower. The room was quite small but as I was travelling alone that was fine. Good selection of tea and coffee and also a couple of bottles of water were provided. Good selection of toiletries too. The complimentary breakfast had a wide choice of cereal, bread, cold meat, cheeses, yoghurt, fruit and hard boiled eggs, all nice & fresh. The staff were friendly and very helpful. I know other reviewers commented on the inconvenience of the lift not going any further than the 1st floor (reception area) after 10:30pm but as a lone traveller, I appreciate this added element of security. 5 minutes walk from the tube station, a good selection of shops, bars and restaurants on the doorstep. Very nice place to stay, I would definitely return if I had business in the Hammersmith area in future.

The hotel is in a good location for a visit to the Hammersmith Odeon. The reception at the hotel was friendly and very efficient. The room was very good. Everything worked as it should. The continental breakfast was fine. All in al I could not fault anything. A highly recommended hotel.

Despite paying a huge price because it was the only hotel left with rooms available during the weekend of the U2 concert the stay was not good at all. Several issues • Very loose tap in bathroom (loose at point of contact with sink unit) • Under floor heating set to 40 degrees (max) when we arrived. • Air conditioning was on but failed to supply ANY cold air throughout our stay even though we set it to minimum. • Bad stains on carpets • Bedside lamp had no lamp shade, broken switches and also was very loose, hanging off the bed unit. • Biggest problem: 9am Sunday morning, no hot water in room. 9:30am not water at all. Not fixed by the time we had to leave! I would not recommend this hotel at all.

Within comfortable walking distance from the underground station Hammersmith, so no problem with my luggage. Staff at hotel bar were nice. I liked to have a drink there after the day's programme and before going to bed. My single room was small but that was fine as I did not spend most of my time there.

Good hotel. A bit boring breakfast, just ordinary. The extra bed was just ridiculous, so we slept 3 people in the king sized bed. We had a bit rouble with getting enough towels, but the staff tried their best to help us. Short walk to the underground and a good selections of stores right outside the hotel. Overall, I could definitely stay here again.

I liked everything about this hotel. Located conveniently close to tube with many convenience stores, restaurants and shopping nearby. Breakfast was great with good selection of fruits, breads, cereals, hot and cold beverages. Croissants and danish were fresh and delicious, flaky and crisp on the outside, soft on the inside. My only complaint was the temperature of the room. The air conditioning operates with the room key in the slot and even though we left a card in the slot, the maid removes it so when we returned to the room it was extremely hot and stuffy. Our air conditioner didn't work the second night but the concierge was helpful in trying to fix it on their computer. When that didn't work, he moved us to another room. We were thankful as there was no way we would have been able to sleep, drenching in sweat. Rooms were well stocked with amenities and toiletries. Wi-Fi strength was good. There is a great Indian restaurant near the hotel called Indian Zing. The hotel gave us a discount voucher and we were very happy with the recommendation. I would stay here again.

Reception on first floor but good lift so no real problem. Our room was very small with no windows but instead having a skylight which opened up to let you watch the stars from the bed! Basic furnishing but good TV. Bathroom was small too but had a good drenching shower and good selection of toiletries. Nowhere to hang towels easily except the very small towel rail. Breakfast was fair but lacked a good selection of fresh fruit (only apple) and no hot food obvious except for (hard) boiled eggs but it may have been available to order possibly. The queue for the slow coffee machine was irritating to say the least. However staff were very polite and friendly.

great location ,food pretty good. when booking if your room is on the 3rd(top floor)you have a roof light and not a window ! but you also get an electronic blackout blind -Very effective . It would be a good idea to put more coffee machines in to avoid business people having to queue at busy times

The location is great but it was generally disappointing. I knew it was basic but I was still expecting good. When I walked into my room I felt that I had been put into the cupboard; very small and no windows. We had to be careful not to bang ourselves with the wall or the TV. The carpet had some nasty looking stains and it has obviously seen better days. There was a funny smell in the room so we had to open the skylight which defeated the purpose of the air conditioning. If a manager replies to this message, can you please provide an email? I would like tho share some flaws in your security which I'm not going to share here, of course. I would have passed my comments to reception staff but I wasn't even asked how my stay was when I checked out.

84 King Street London England

Hotel highlights

  • Walking distance to Hammersmith Apollo
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Hammersmith within a short walk of Hammersmith Apollo, Best Western Plus Seraphine Hammersmith Hotel is within 2 miles (3 km) of other popular sights such as Craven Cottage Stadium. This 62-room, 4-star hotel has conveniences like free breakfast, a bar/lounge, and free in-room WiFi. Royal Albert Hall and Westfield London Shopping Centre are also near this London hotel.


Free continental breakfast is served each morning from 7:00 AM to 10:00 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


All 62 air-conditioned accommodations feature sitting areas. Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. IPod docks, coffee makers, and free bottled water are other standard amenities.

Property features

Best Western Plus Seraphine Hammersmith Hotel features free WiFi in public areas, a meeting room, and a computer station. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include express check-in, express check-out, and laundry facilities.

Room options

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, Non Smoking

Full 1 | Sleeps 3

Standard Room, 1 Double Bed, Accessible, Non Smoking

Full 1 | Sleeps 2

Executive Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 678 reviews