Best Western Plus Seraphine Hammersmith Hotel4.0 out of 5.0
Recent guest reviews
Stayed here for a night for the Bon Iver concert. We drove down and being a Sunday benefitted from free on street parking just down the road. Our room was fine - a bit small but clean and with a nice big shower and bathroom. The breakfast was ok - choice of breads, fruits etc. All the staff we spoke to were lovely.
I booked two rooms but receptionist insists that was only one; since he is not sure what to do and help the customer ; girls behind reception desk are more pleasant and helpful. Rooms are standard but clean and nice...
We booked to stay at the Seraphine, Kensington on Saturday 17th February 2018 and arrived promptly at 5pm ready for our show at 7.30pm. We were returning customers having stayed here 5 years in a row and always had good service, it was also walking distance to the Royal Albert Hall where we were seeing a show that evening. On arrival we were told that due to electrical faults we could not stay there but we would be given a taxi to the sister hotel in Hammersmith. There were other guests staying here but we did not argue and were very accommodating. We said this was fine even though we would now miss out on our dinner reservations we had booked near to the hotel. When asked how far away it was the guy at the hotel said “just the next road” even though it was 3 miles and a 20 minute taxi journey, no longer walking distance for our plans that evening. Having arrived at Hammersmith we were greeted by Anvil, we checked in and asked as a good will gesture (as we were now very tight for time and missed our dinner) if the hotel would pay for a taxi to the Royal Albert Hall and back that evening. He very kindly agreed and booked this for us at 7pm and 11pm to bring us back. We waited in the lobby whilst this was booked and said it would be charged to the hotels account, we thanked Anvil and went to our room. We were collected promptly at 7pm for our show by taxi and dropped off no problem, with the taxi driver saying it was paid for by the hotel. At 10pm our show finished early and I called Anvil to see if we could get an earlier taxi, he apologised and said they were fully booked so it would stay as 11pm, which we said was fine. At 11.10pm no taxi arrived to pick us up. I rung the hotel and was told Anvil was not there and the man claimed he knew nothing about the taxi situation. I explained and he said they wouldn’t usually do this but if we got a taxi he would “reimburse us when we got back to the hotel”. Got a taxi, cost £16.28 and got a receipt to prove we paid. We went up to the lobby and met the rudest hotel worker (I don’t know his name but he was working the night shift), he was smirking as we explained the situation and he took great joy in saying he would not pay it and how “our story” should not mean they should pay for the taxi and I quote “it’s not my fault you decided to go out!” The whole reason we came to London was to see a show! He also told us over the phone he would reimburse us, he clearly lied. I then asked when Anvil was back and he said the morning. Clearly getting nowhere we said we would speak to Anvil in the morning. We then got a call at 11.30pm to say our taxi was waiting, explained we no longer needed it as it was so late, but this shows Anvil had booked it! In the morning Anvil was not there, another man was. Again explained situation, and he said no, that would never of been agreed too. I explained the first taxi was paid for by the hotel, he refused this and basically said I was lying, we didn’t pay for the taxi! He then kept offering to book us a taxi, even though we did not need one now, we just wanted a refund for the taxi we had to pay for due to us moving hotels due to no fault of our own. Me and my husband have been left disgusted at how rude the staff are. Apart from Anvil who helped us, although he did not communicate to other members of staff about paying for the taxi, which would of solved the situation. Me and my husband will not be returning to any of the Seraphine hotels in the future. We have been left out of pocket due to no fault of our own and we were very understanding as to why we needed to be moved. We are now wondering if the Kensington hotel was overbooked and another excuse was used. The attitude of two of the staff members were shocking, clearly more customer service training needs to be given.
We arrived to be met by friendly staff at reception. We were then given room 107!! Upon entering the room you could only just squeeze around the bed to 3 sides. To sit on the toilet you would have to sit with your knees under the sink. When asking at reception to move rooms and willing to pay for an upgrade the manager interjected and refused our request. He followed us back to the room asking what was wrong. We opened the window to a nasty stench. He then said they were fully booked and it wouldn’t be possible to move us. However upon looking online there were still rooms available to book. At this point he agreed to move us. In the new room although shabby we had plenty of space. The central light was cracked and the curtains were falling away from the rail. The carpets look like they were fitted by a blind rat, with ruffles in the middle and not meeting the walls. Tops from old shampoo bottles were stuck down the shower drain. Staff were friendly and the room maid was helpful.
A deceivingly nice interior. Worth asking when booking in for a room with windows and not skylight, which I did after seeing previous bad reviews. We had beautiful room on side street which was quiet Decent size bathroom with heated floor and powerful shower. Beds comfortable. Room cleaned and stocked on next day. Good hairdryer and generous supply if toiletries as well as tea/ coffee etc. Good selection for continental breakfast and all fresh produce. Staff friendly and amenable. Will return
Was asked for credit card in case any damage to room, after paying cash for room soon realised the rooms were extremely small and asked for a refund. Refund given- but when I checked my bank statement they had taken £30 out of my account!! I Was told the only way money would be taken off my card was if there was any damage lol we didn't even stay there!! Called the manager he denied taking anthing out and tried to justify it by saying when we had our refund he gave us an extra tenner, absolute rubbish!! Never been in such a poorly managed place in my life. Rip off merchants avoid at all costs!!
So to begin with I will say that this place does not offer twin beds only a double which I found very odd. So when I arrived to the room I was pleasantly surprised and thought it was a nicely presented and spacious room (good value for money). The room had a very low hanging lamp from the ceiling above the bed. I accidentally knocked this with my head as it was head height and I kid you not the light fitting fell off exposing live wires at perfect head height. I went to the receptionist who was very good and acted quickly and changed our room. However the new room was very cramped and smelt damp. As we was only visiting for a night out and knew we’d be pretty drunk when we came back we didn’t see it as much of an issue. Therefore the first room we was in I’d have to say would have been very good value for london (had the light not fell off) but the other room was not great. Would I stay here again? Probably if I was on a night out and wanted somewhere hep to stay in a good easy accessible tube station. However, if I was staying somewhere for comfort I would stay well clear.
We started with 5 nights, extended another 4 and then after other accommodation that had been previously organised we came back for another 2 nights before flying back to Australia. We were blown away with the service and consideration of all staff. Our room had everything that we needed. Towel rail warmer. Bathroom floor heated. Very comfortable bed. The access that we had to the dining area for Wedding preparations was really appreciated. Thank you so much Ronnie and your wonderful staff.
Booked in for 3 nights. The staff were friendly and the room was decent, clean with a comfortable bed and good shower. The breakfast that was provided was simple enough but sufficient; breakfast cereals, croissants, boiled eggs, bread and jam. Hotel is in a good location, only a short walk from the Hammersmith station
Booked triple executive room for our little family: 2 adults and one 14 years old teenager. As it's been said that this is four star hotel, we expected lovely room and nice stay. What we got was fairly small room with NO window. "This is like prison!" said our teenager. We only had sky light and that was our window. Also not very welcoming was the big brown in the carpet. We asked extra duvet and the answe was: "I don't know if we have any." What?! This is a hotel, so you should have extra bedding... We had to ask that duvet twice and finally had to pick it up from reception by ourselves as well as put the duvet cover on. One day housekeeping "forget" to bring new towels... Not the way four star hotel works! Room was small and very damp, AC wasn't working and bathroom was very damp all the time. It was nice thought that we could help enviroment using towels several days, but how can you use them when they are wet in the morning, because drying rack is cold and the thermostat doesn't work. Don't even want to think how much mold there is hiding in the bathroom. Breakfast was pretty average continental brekkie, but those individually wrapped cheeses etc. were not very inviting and that huge amount of trash... Not very good. We ate breakfast out most of the mornings. Room was very quiet and that was the good thing. Good thing was also location. But those are only good things our family was able to think. We paid pretty good amount of money for staying in this "four star" hotel and I must say, I really can't think how this hotel has got all those stars. Please, if there's no window in the room, let people know it before they make a reservation...
- Walking distance to Hammersmith Apollo
- Free continental breakfast
- Free WiFi in rooms and public areas
Located in Hammersmith within a short walk of Hammersmith Apollo, Best Western Plus Seraphine Hammersmith Hotel is within 2 miles (3 km) of other popular sights such as Craven Cottage Stadium. This 62-room, 4-star hotel has conveniences like free breakfast, a bar/lounge, and free in-room WiFi. Westfield London Shopping Centre and Kensington Palace are also near this London hotel.
Free continental breakfast is served each morning from 7:00 AM to 10:00 AM. At the end of the day, relax with a drink at the bar/lounge.
Best Western Plus Seraphine Hammersmith Hotel's 62 rooms are air-conditioned and provide iPod docks, coffee makers, and free bottled water. Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes and desks are other standard amenities.
Best Western Plus Seraphine Hammersmith Hotel features free WiFi in public areas, a meeting room, and a computer station. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include laundry facilities and a TV in a common area.
Reviews from Trip Advisor
70.0% of guests recommend this hotelTotal of 739 reviews