I didn't like that i had to drop of my dirty towels and linen 2 hours before i needed to use them to be washed each time. A very big inconvenience when you are on a limited time schedule. they should have clean linen and towels already to be switch out. rude staff and coffee was very weak and bland.taste like they only used half the pack of coffee grounds.
It needs a remodel.
The hotel smelled like weed, the internet was weak and unreliable. There was no kitchen items and I called the front desk and they gave an attitude like I was bothering them and she said I'll see what I have. She never called back and I went back there and she said I she had nothing so we had to go to Walmart and buy our own kitchen items. The fire alarm went of at 1:00am due to someone smoking in their room and there was no staff presence when the police and fire department showed up. It was a horrible experience from beginning to end.
Nice enjoy how clean well nice size room excellent staff will come again
The location is quite nice as it’s near the highway and right off butterfield road. That however is where the good comments end. The rooms were “ok”. Getting a refrigerator and microwave is nice and is the only reason the review isn’t worse. The floors were sticky and slippery. The carpet was damp. If you didn’t put your socks and shoes on in the tub after washing your feet you are guaranteed bad foot oder. The pillows are lightweight and lack effective support. And the AC is either too cold or the room is too still. Lastly there is a funk in the rooms. While it says no smoking you can clearly tell that people smoke in the rooms.
The suite was not furnished. I paid fir a king and got a small queen. Not coffee in room or in the lobby. No one manning the front desk in the morning and could not be summoned. Rude staff when you found one.
Front desk was usually not staffed. Had TV remote issues, no body at front desk. At check out, nobody at the front desk. Door to room always stuck on the door jam. Tolet was questional when it came to flushing.
I like how the room is laid out with the kitchenette. I don't like that they do not have laundry to sell to you for you to wash your clothes.
This property was up to spec prices matches the room you get
neighberhood, the near restaurants asnd the closets stores
It looked nice on the outside but the inside was outdated and falling apart. And to top it all off they had bedbugs!! It was absolutely horrible!
The room wasn't very clean at all, the over night person wasn't the best. Didn't tell us about breakfest or what time it was at and there was nothing about the time on the paper that came with the room key. Other than that the lady at the front desk while checking out was very helpful.
The rate brought me here. 3.5 miles from Lombard Metra Train Station. Nice to have full size refrigerator. Good AC unit. Second stay here two consecutive trips. Each rooms shower rod is in terrible shape. The floors could be mopped better. Each tub resurface is chipping off. The kitchens are not equipped you need to check that out at front desk but they don’t have enough so not an option. If I end up here again, I may bring two kettles, fry pan. For now paper plates and bowls, plastic silverware for cereal, sandwiches and instant oatmeal... But it works.
We had booked for a room with two double beds but are check in the staff said it is not available even after showing the confirmation email.
Located within a leisurely stroll of Yorktown Shopping Center, Extended Stay America Suites Chicago Lombard Oakbrook is within a few miles (5 km) of Advocate Good Samaritan Hospital. This 135-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Kitchens, refrigerators, and microwaves are other standard amenities. Weekly housekeeping is available.
Guests of Extended Stay America Suites Chicago Lombard Oakbrook enjoy free WiFi in public areas, free newspapers, and laundry facilities. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. This smoke-free hotel also has a vending machine.
I didn't like that i had to drop of my dirty towels and linen 2 hours before i needed to use them to be washed each time. A very big inconvenience when you are on a limited time schedule. they should have clean linen and towels already to be switch out. rude staff and coffee was very weak and bland.taste like they only used half the pack of coffee grounds.
It needs a remodel.
Dear Frank, Thank you for being our guest and sharing your observations. We are sorry you felt our facility needed updating and are grateful for the feedback. We will share these notes with the appropriate individuals for the future modernization of our hotel. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely, Hotel Management
The hotel smelled like weed, the internet was weak and unreliable. There was no kitchen items and I called the front desk and they gave an attitude like I was bothering them and she said I'll see what I have. She never called back and I went back there and she said I she had nothing so we had to go to Walmart and buy our own kitchen items. The fire alarm went of at 1:00am due to someone smoking in their room and there was no staff presence when the police and fire department showed up. It was a horrible experience from beginning to end.
Dear Rex, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Nice enjoy how clean well nice size room excellent staff will come again
Thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept, spacious suite and were impressed with our cordial staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
The location is quite nice as it’s near the highway and right off butterfield road. That however is where the good comments end. The rooms were “ok”. Getting a refrigerator and microwave is nice and is the only reason the review isn’t worse. The floors were sticky and slippery. The carpet was damp. If you didn’t put your socks and shoes on in the tub after washing your feet you are guaranteed bad foot oder. The pillows are lightweight and lack effective support. And the AC is either too cold or the room is too still. Lastly there is a funk in the rooms. While it says no smoking you can clearly tell that people smoke in the rooms.
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. On a slightly positive note, we are glad you liked the fully-equipped kitchenette. We regret the inconvenience caused and hope you will allow us to redeem ourselves. Sincerely, Hotel Management
The suite was not furnished. I paid fir a king and got a small queen. Not coffee in room or in the lobby. No one manning the front desk in the morning and could not be summoned. Rude staff when you found one.
Thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and are sorry that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Front desk was usually not staffed. Had TV remote issues, no body at front desk. At check out, nobody at the front desk. Door to room always stuck on the door jam. Tolet was questional when it came to flushing.
Cal, thank you for your review. We regret learning that our front desk staff was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We have also asked our maintenance team to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Dear jacquelinf, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We apologize that your experience did not meet your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management