*The property is VERY close to restaurants, stores, etc. It is also convenient to the highway. The staff was always very helpful and accommodating, especially Willie and Emani. It was nice to have onsite laundry. *What was a challenge was that 14 cars were broken into the first night there leaving us very paranoid and checking on our car the whole time we stayed (2 weeks). The bathrooms need updating and I saw quite a few bugs running behind the toilets. There was one washer broken that didn't get fixed during a week's time. Also, the phone in our room was broken and the Internet is horrible. I had to call customer service almost every other day which made it very difficult to work and do school in the room, and then I got double charged for Fast Service when some of my devices could never connect. For the rate this property charges, there needs to be some serious changes and updates. I would put it more close to the $69-79 rate class vs. $99-119. It is more of a 2 Star property compared to other ESA's I have stayed in.
Staff very friendly
The room was sufficient except for the fact there were about 10 baby roaches EVERYWHERE. When I asked if I could switch they said they were sold out and all the hotels in ATL were also sold out and didn’t offer any other alternatives or empathy. I myself had to go out and buy Raid so I could not feel as if bugs would crawl in me in my sleep. The worst experience I’ve had at a hotel thus far!
The room smelled awful for a non smoking room. Guests were loud and the general cleanliness of the facility was poor
I liked the rooms They have everything u need and they are clean
It’s proximity to the expressway and to restaurants.
I like the location and cleanliness and staff was helpful
I had made a PAID reservation several days in advance of my trip. My pregnant wife and I arrived for our check in and I was told the room we had PAID for was not available. I had not been contacted so here I am late at night with a 7 month pregnant wife and no place to stay. I don't understand the point of a PAID reservation in advance if the room is not held for the person making the reservation.
Beautiful surrounding area. The grounds were keep tidy. However, they placed us in a kitchenette unit. There was food still in the sink, the shampoo container was empty and OMG!!! There was meat still left in the refrigerator. We came in really late and made do, because we didn’t want to waste sleep time on getting a new room.
Staff was excellent but the whole place smelled bad.
just awful. it seems the room was not cleaned after previous guest used it.
The room is not too clean. The tv remote was missing.
Comfortable beds, great area Access to everything needed. Great staff enjoyed my stay
What they tell u on the phone is not all true do ur own research ...nice rooms
It was embarrassing. What you see is not what you get. Mutiple agents telling you different things just to get more money out of your stay. My little kid of 5yrs was denied using the rest room after we checked out , waiting for pick up. Reason is that they do not have a public rest room.
Located within 2 miles (3 km) of New Beginnings Community Bible Church, Extended Stay America Suites Atlanta Morrow is within 3 miles (5 km) of Southlake Mall. This 104-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Guests of Extended Stay America Suites Atlanta Morrow enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This smoke-free hotel also has a vending machine.
*The property is VERY close to restaurants, stores, etc. It is also convenient to the highway. The staff was always very helpful and accommodating, especially Willie and Emani. It was nice to have onsite laundry. *What was a challenge was that 14 cars were broken into the first night there leaving us very paranoid and checking on our car the whole time we stayed (2 weeks). The bathrooms need updating and I saw quite a few bugs running behind the toilets. There was one washer broken that didn't get fixed during a week's time. Also, the phone in our room was broken and the Internet is horrible. I had to call customer service almost every other day which made it very difficult to work and do school in the room, and then I got double charged for Fast Service when some of my devices could never connect. For the rate this property charges, there needs to be some serious changes and updates. I would put it more close to the $69-79 rate class vs. $99-119. It is more of a 2 Star property compared to other ESA's I have stayed in.
Staff very friendly
Thank you for the wonderful review of Extended Stay America. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Hotel Management
The room was sufficient except for the fact there were about 10 baby roaches EVERYWHERE. When I asked if I could switch they said they were sold out and all the hotels in ATL were also sold out and didn’t offer any other alternatives or empathy. I myself had to go out and buy Raid so I could not feel as if bugs would crawl in me in my sleep. The worst experience I’ve had at a hotel thus far!
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
The room smelled awful for a non smoking room. Guests were loud and the general cleanliness of the facility was poor
Thank you for sharing your feedback. We regret the smoke smell you experienced. We want you to know that we are a non-smoking hotel, but on a rare occasion, a guest does not comply. Also, we are sorry for the cleanliness issues you encountered while you were here. Your comments have been shared with our housekeeping team to make sure we are consistent with our service delivery. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
I liked the rooms They have everything u need and they are clean
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your well-appointed room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your review and hope to welcome you back soon. Sincerely, Hotel Management
It’s proximity to the expressway and to restaurants.
Thank you for choosing Extended Stay America on your trip to our city. We are thrilled to know you had a great stay with us and that you were impressed with our location as it was close to many restaurants and other places of interest. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
I like the location and cleanliness and staff was helpful
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our well-kept property and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
I had made a PAID reservation several days in advance of my trip. My pregnant wife and I arrived for our check in and I was told the room we had PAID for was not available. I had not been contacted so here I am late at night with a 7 month pregnant wife and no place to stay. I don't understand the point of a PAID reservation in advance if the room is not held for the person making the reservation.
Dear Jim, we are so very sorry for the poor arrival experience at our hotel. We offer no excuses for this mix-up, and we apologize for the inconvenience to you and your wife. We understand the frustration and truly hope you will offer us another opportunity to serve you in the near future. Sincerely, Hotel Management
Beautiful surrounding area. The grounds were keep tidy. However, they placed us in a kitchenette unit. There was food still in the sink, the shampoo container was empty and OMG!!! There was meat still left in the refrigerator. We came in really late and made do, because we didn’t want to waste sleep time on getting a new room.
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Dear Chandra, thank you for being our guest and bringing these matters to our attention. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Although the incident you described is unfortunate and rare, the safety and security of our guests and employees are always our utmost priority; moreover, we work very closely with the local Police Department to investigate such incidents if they ever happen. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management