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Grand Hotel Palazzo Livorno - MGallery

5.0 out of 5.0
  • Walking distance to Ter...
  • Free WiFi in rooms and ...
  • Free parking
  • Onsite dining

Recent guest reviews

This hotel is located at the waterfront, slightly away from the centre of Livorno. Incredible architecture with beautiful views. Staff is very friendly but not over the top. Breakfast is very nice and some tables set at the veranda. Try to get a table outside and don't miss the great views while having your breakfast. This hotel has gym and swimming pool. Swimming pool partially covered and partially outside. It is very small pool but if you would like to spend a bit time in a larger pool, there is a summer club type of facility opposite to the hotel. It doesn't belong to the hotel but with a small fee you can get an access for a day. There is no beach near the hotel but I believe there is a shuttle to take you to the nearby beach (have not tried it). Restaurant is located on the top floor. The menu is very limited but make sure at least one night have a dinner on the teras just before the sun goes down. It is a great venu for a meal. I think it is the best hotel in Livorno, don't miss it.

We, mother and daughter from Australia are on a 4 months Europe trip (like several holidays before) and have chosen 61 four and five star hotels along our way. We very unfortunately booked Grand Hotel Palazzo MGallery by Sofitel in Livorno in good trust.  BIG mistake! While my daughter checked in, a girl from Reception (not in control of English) came to the car telling me "what we had to do and what she would do" I am handicapped and am using a small scooter - her demands were ridiculous and she kept going until I had to tell her to STOP. Coming in to the hotel looks appropriate for it's class. Needing dinner soon we asked the front receptionist (he later stated he was the deputy manager for the night) if there was a restaurant across the road on the beach, which I thought I had seen, as we needed to make certain since the ramp on the entrance on both sides is very long and very steep - not easily accessible for wheelchair or scooter. And they have no other ramp, exit etc option available.  We were told there is NO restaurant across (a blatant lie since we ended up having a truly wonderful dinner there later) so we said we would go in to town later and find one. We then were told the best restaurant is only a short taxi drive away and the view outstanding (next day we passed by it on the way out of Livorno and it was certainly not close. Not only that, there were plenty of restaurants there with the same view etc much much closer all along the street) We insisted that we would find a place ourselves but were bombarded by the receptionist that he would book there for us.  After the fifth denial to that request we agreed to go there.  We went to our"luxury room with seaview" to find a room nicely decorated with furniture, which did not really reflect the room so well, and with NO handicapped provisions which we asked for.  The seaview was only partly possible as we had only one window circa 80cm square in the entire room which was squished in just over a roof with a house across the road which took most of the view.  Not even our request for a shower chair could be fulfilled. And our request for a disabled room was completely ignored even after many mentions from us at check-in and then again to the porter and of course when booking) We then went down to ask for a NORMAL taxi to be called. We made the point of normal  since we had been fooled for a 100 euro taxi before. In came the taxi and we felt something going wrong again. We had to wait more than  15 minutes for the car to arrive and it was a mini bus which makes it hard for me to use as they are so high to get in. We asked for a replacement "normal taxi"and were told that was normal. OK, we drove 18 mins through town to take photos and then wanted to eat. The driver started to go towards that booked restaurant and left Livorno and each time we asked he said only a few more minutes. We told him to stop and turn around to Livorno to the restaurant we thought of before across the road from the hotel and BiNGO our taxi bill was 100 euro! When we left the taxi he gave us a card which stated he was a tour bus. NOT a taxi. And let me once again reiterate we did not ask for a tour bus - we requested a normal taxi! Had we have proceeded to the restaurant the hotel suggested would we most likely have been charged another 100 euro to return?  As we came back to the hotel we told the receptionist in charge that we felt robbed (we have no restrictions for what WE want to get or buy but getting fooled that way is not what we expect from a hotel of that class.) He who initiated all of that then claimed there are no other taxi's in Livorno and made a point by saying "I swear" and then promised to investigate. Well he must have absolutely forgotten that...what a fool. Livorno clearly has taxi's which you find on google but we trusted an untrustworthy hotel ( and to think this hotel is partially run under his command) One wonders who gets the extra money from this taxi business the hotel or their staff?! Also before we left the hotel for dinner we asked the same man if he could get the extra padding that Sofitel puts on top of the mattress off the bed and replace the large doona with 2 small blankets which he said would be done straight away. When we came back more than 2 hours later this was not done. And no it was not due to a language barrier  (his English was very good and he'd lived in Australia for a year) As we tried to charge the telephone at night the electrical socket actually fell out of the wall and into my hand. Not very secure. The light switches near the bed didn't work properly either. During the night I reached out to get one of my medications and dropped my lttle pocket lamp to the floor. Not a good idea since the shine of the lamp revealed a lot of dust etc throughout.  The shower head was filthy and again the fitting not secure and if you want to use the handheld shower and not the rainshower head you have to pull and not let go of the fitting. Very unusual set-up. As for looking at the grout between the tiles - if you like clean and hygienic avoid looking there. Next morning we had breakfast which of course is mainly for the Italian taste...dolce!  As for the international taste there was little and the cheapest on offer. The personnel there couldn't greet or get a smile on their face. And upon my request for a 4 minute soft boiled egg I was told 4 times!! that this was a "boofffattt" until I gave up.  In any and all hotels of any good name you get several fresh fruit you had to pay 5 euro for a glass of freshly pressed orange juice... omelettes etc were also an additional charge if you actually had a chance to order it and weren't continuously told it was a "boofffattt".   There was also only one bain marie which contained some blue tinged scrambled eggs and some small sausage cuts which looked like chopped off fingertips. The other bain marie stood empty and unreplaced for over 30 minutes.  The story could go on endlessly. the way need your car to get up the ramp to the entrance but if you leave it there for a few minutes it needs to be removed because I hereby quote the 2 helpers from the hotel: "The manager is afraid that some marble could get damaged" We also couldn't push the trolley with our luggage out of the door due to "security reasons". Thank goodness we booked this hotel only for 1 night or our 'marbles' would have gone too. 

The hotel is sadly sadly below the standard one expects from a Sofitel. We had torn bedsheets and after we asked them to change, they put other torn bedsheets. The safe was broken and repeated requests to have it fixed were ignored. The wifi is so bad you cannot do any internet. The swimming pool is a glass box and the chairs had no cushions and we sat on wooden beds. The breakfast had canned fruits and eggs cooked at least 2-3 hours previously. Lastly, the gym had no lights or air conditioning even in summer. Thankfully opposite is a wonderful sea and swimming facility from the commune which is where we went. As a travel blogger I cannot recommend this hotel to anyone looking for a luxury vacation. Sofitel really needs to pay more attention to details. This hotel could be amazing but for the moment its a place I will never go back.

Nice hotel, big rooms and beautiful view if you happen to get a sea view accommodation. Very good breakfast and friendly staff. Extremely small gym not appropriate for this category of hotel. Rooms are a bit old and not very well maintained to be a 5 star hotel. Best Terrace is town and beautiful sunset !!

Our experience showed that this hotel is certainly not a 5 star Hotel. Why? Well, to be fair, let’s start with some positives: The historical architecture is grand, our suite‘s view on the ocean was magnificent, however, these two attributes were there from the very beginning, 100 years ago... No hotel director can claim credits for that. Now the attributes that should have been 5 star / premiere league as well, but were merely mediocre, and often not even that. Here some of our experiences: - We arrived in heavy rain and no one supported us with our luggage - Electricity in our suite did not function right, some switches didn’t work - Bathroom shower with molds in unhygienic condition - There is no way to shower without half-drowning the area outside shower - Airconditioning can’t be regulated, and when switched off, it soon smelled sulphuric (sign of unhygienic sanitary facilities) - “Spa” continues not only the unhygienic story, but even excels it; many dark areas where you can’t and probably don’t want to see...; in one of the many ‘dark rooms’ there is a fully illuminated shower (fully transparent glass) in the center, surrounded by many loungers ‘in the dark’ - probably for paying guests who appreciate a free show... - In addition, the “Spa” is a Design catastrophe in the motherland of Design and aesthetics... Taste is certainly subjective, so I try to put it this way, of the many Spas I have visited (I am a frequent business traveler), this is certainly one of the very bottom of my list... - Let’s visit “service.” While some staff members were proactive and supportive, others were either not trained well (e.g. how to prepare a table or serve properly) and/or simply very reactive. - Breakfast: On a scale from 1-10 (10= best), my rating here is a 2. Marginal fresh fruits (the cheap ones like watermelon in abundance...), cold coffee (in Italy!!), poor breads, very narrow cereals selection etc. I will stop here as you have realized my point here: Don’t come here if you don’t have to. As loyal customer of the Accor Group and their Sofitel brand, I a afraid to say that this hotel is anything but an advertisement for the Group.

Not appreciate the different / catchy picture of rooms which are not available when you arrive. We choose a room by picture, 470€ price and we were told that they have only one. This is not professional behave. Also restaurant i book by email ob webstite, nobody reply. For questions made with order, hotel reply after 2days. This is not possible in 5 star hotel. No more #AccorHotels.

We stayed here for a week and would highly recommend. Beautiful Hotel, Spotlessly clean, very friendly staff, especially Marina at breakfast impeccable service. Lovely rooftop pool area and restaurant, with amazing views of sunset. Only negatives, no courtesy room, or anywhere to shower for a late checkout, when we felt there is so much space in this hotel that it could easily be accommodated. Being really picky it would have been nice for the boiled eggs at breakfast to be warm not fridge cold. But would definitely stay again.

Beautiful location and lovely rooms, food in the restaurant was great but reception staff and general level of service was poor. Felt unwelcome and as if I was intruding when I asked for help with luggage. A real shame as with better management this place could be a gem

We went here for our wedding anniversary and got a really good deal on Its a very grand looking building (a bit like a mini-Buckingham Palace!). We chose a room with a sea view and balcony and we got some excellent vistas during our 3 night stay. The rooftop pool was out of action (no warning) and there is no discernible bar, just a small one that serves the 5th Floor restaurant - the food in the restaurant is fine, not totally amazing, just fine. The standout feature of this hotel is the staff who were all incredibly helpful and friendly. Our room was double height with the usual European floor plan. Nice and clean though but truly awful TV offering (it was raining when we visited so some decent channels would've been useful). Old tech and busted remote didn't help matters either. We had a small balcony but the handle fell off the door when I tried to use it. That said we loved our trip to Livorno and this hotel seems to be up there with the best the town has to offer.

So when i pulled up in front of the hotel in our super Fiat rental, the doorman actually looked down his nose at us and bluntly told us to move the car, we were blocking the way. We just wanted to get the luggage out before parking, and we weren’t blocking anybody... there was no one else there!! This was our first impression... wow. Lucky for us the bellboy came running out to help me with the luggage, because god knows the doorman couldn’t care less. I guess our Fiat didn’t impress him much. Maybe i would have gotten a better reception if i had shown up in our Porsche. The fiat was my idea not my husbands ( but thats another story )Check in was ok: very snobbish and cold, but after our first reception outside i kinda figured that this was going to be protocole from the employees. My room... what can i say.... not much good.... it was big , there was a bed....but where was the contour sheet!! Who sleeps on a flat sheet??In the morning the flat sheet , pillows and conforter were all in a ball, my husband moves alot during his sleep. So i basically slept on a wat of Fabric. There was mildew all over the shower joints, the stainless faucets were tarnished and not very clean. The furniture was chipped in many places, walls and ceilings stained from water infiltration,burnt out lights, stains on the cushions. If my credit card hadn’t already been debited for the full amount, i think i would have left running. I’ve been to Sofitels before, this one is no where near the standards of a REAL 5star Sofitel. Maybe it was... but 10 years ago. I think they kept and old 5star sign just for prestige. I would rate this hotel 3 star... it has alot of potential but there has to be major renovations. Apart from the marble and mirrors everywhere the rest of the hotel is rundown..... down to the cobblestone parking with the stones missing, some broken and weeds growing between them. I made the mistake of not ready the reviews before booking, silly me i had full confidence when i saw Sofitel and 5star not to mention the price i payed. To who ever is reading this... don’t make the same mistake as me... go somewhere else. Save yourself the deception. Anyways, there is nothing to do in Livourne anyway.

Viale Italia 195 Livorno LI

Hotel highlights

  • Walking distance to Terrazza Mascagni and Museo Civico Giovanni Fattori
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Grand Hotel Palazzo Livorno - MGallery places you within a 10-minute stroll of popular attractions such as Livorno Aquarium and Villa Mimbelli. This 5-star hotel has 123 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.


Enjoy dining at the hotel's 2 onsite restaurants: Roof Garden Restaurant specializes in Italian cuisine, and serves lunch; dinner, or Mascagni Bistrot offers relaxing ocean views. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.


Guests can expect to find free WiFi and a flat-screen TV with pay movies. Beds sport Frette Italian sheets and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a minibar, a safe, and a phone.

Property features

Grand Hotel Palazzo Livorno - MGallery features a full-service spa, an outdoor pool, and a fitness center. You can take advantage of free parking, along with a shuttle from the airport to the hotel (available 24 hours) for EUR 70 per room. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and a business center.

Room options

Deluxe Suite

King 1 | Sleeps 3

Superior Room, Sea View

Queen 1 | Sleeps 2

Junior Suite, Sea View

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 874 reviews

Grand Hotel Palazzo Livorno - MGallery

Viale Italia 195, Livorno, LI 57127
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.