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There was a high school band staying on the same floor as me. They had NO parental supervision. They were wrestling in the hall banging into my door. I called the front desk twice and she kind of told me to calm down. That the band had just won some kind of competition and they were celebrating. Later that night all of the kids had snuck out of their rooms and were partying in the parking lot. Was just a great night for a business traveler. Will never stay at this hotel again and I’d like the front desk clerk to know that these kids were drinking. When I told her that I saw them drinking she told me I was crazy!
Excellent place
Good location off the highway for an overnight to breakup a long road trip. Staff was friendly. Room was good size. Bathroom had a barn door with a decent gap when closed. Why? Put in a door that better blocks sights and sounds in the bathroom. Our bathroom door also had the interior handle installed on the wrong side of the door so that you couldn’t see or reach the handle until the door was slid almost shut. Cleanliness was disappointing for a room in this price range.
The hotel was clean and comfortable.
The staff was friendly and quick to solve our broken shower head situation. Very easy to hear children barreling down the hallways would be my only complaint. Overall would stay again.
Nothing
The hotel was bwry clean and beautifully designed. The hotel staff made sure i waa well takwn vare of during my stay..so friendly to speak with each time.
Friendly staff. Limitations on amenities, but due to Covid Locatuwas good for our weekend plans.
Michelle Definitely Was The Reason Why I Enjoyed myself so much. She was so enjoying to see and speak to. She returned my feelings and understood everything I needed and wanted without a question. So Amazing hands down.
The set up and the staffs, they where so helpful to me.
Great staff and clean property. Big bonus the free shuttle service. No restaurant or pool available because the pandemic.
I didn’t like to see black bags full of who knows what in the hallway when I arrived in the afternoon and still there the next day. Had a room with a drawer that did not close and a bathroom with only a shower no tub
Run down place. Broken ac torn ravelling carpet, dirty microwave unpleasant scent in the room. Beds uncomfy..limescale built up in toilet bowl
Onondaga Lake Park is within a mile (2 km) of Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel, and other popular sites like Lake Onondaga are within a couple of miles (3 km). This 137-room hotel welcomes guests with a restaurant and conveniences like an indoor pool and a 24-hour gym.
This hotel is home to a bistro and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:00 AM.
42-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Microwaves, coffee makers, and free long-distance calls are also standard.
Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel features an indoor pool, a children's pool, and a 24-hour gym. You can take advantage of free parking, along with a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, a spa tub, and conference space.
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There was a high school band staying on the same floor as me. They had NO parental supervision. They were wrestling in the hall banging into my door. I called the front desk twice and she kind of told me to calm down. That the band had just won some kind of competition and they were celebrating. Later that night all of the kids had snuck out of their rooms and were partying in the parking lot. Was just a great night for a business traveler. Will never stay at this hotel again and I’d like the front desk clerk to know that these kids were drinking. When I told her that I saw them drinking she told me I was crazy!
Good Evening, I'm really sorry that you had this kind of experience while you were here. I hope you give us another try in the near future. Have a great evening, Margaret Front Desk Agent
Excellent place
Thank you so much for your review. We are so glad you enjoyed your stay. We hope to see you again in the near future. Have a great night Margaret Front Desk Agent
Good location off the highway for an overnight to breakup a long road trip. Staff was friendly. Room was good size. Bathroom had a barn door with a decent gap when closed. Why? Put in a door that better blocks sights and sounds in the bathroom. Our bathroom door also had the interior handle installed on the wrong side of the door so that you couldn’t see or reach the handle until the door was slid almost shut. Cleanliness was disappointing for a room in this price range.
Good Morning Dennis, We appreciate your feedback and take our cleanliness very serious for you and our guest. We will be sure to share this information with our management team. We hope to welcome you back soon.
The hotel was clean and comfortable.
Thank you for your feedback!
The staff was friendly and quick to solve our broken shower head situation. Very easy to hear children barreling down the hallways would be my only complaint. Overall would stay again.
Thank you for sharing your experience! We appreciate the feedback. Please do not hesitate to call our Front Desk Team or any employee you may see in the hallways to stop bad behavior of another guest. It's our job to make sure every guest has an awesome experience and a well rested night. Hope to see you soon.
Nothing
Hope to see you again soon!
Thank you Anonymous for your feedback. A description of "why" one star out of five would have been a benefit to us to learn and improve.
The hotel was bwry clean and beautifully designed. The hotel staff made sure i waa well takwn vare of during my stay..so friendly to speak with each time.
Thank you for staying with us, we hope to see you again!!
Thank you we appreciate your feedback. We hope to see you again in the future