The pool was closed for cleaning, many machines at the breakfast were out of order, pillows had no pillow cases, there was large bits of food on the floor, and the showers hot water only got to luke warm. Staff seemed to be irrated when asked questions.
Great breakfast staff. Front desk staff couldn’t care less. I was assigned a first floor room but requested a second floor. Front desk said none were available. The parking lot was pretty empty as was the morning breakfast area. I think it likely that the front desk just didn’t want to go through the effort of assigning a different room.
Pull out bed was stapled couldn't use. Hotel rooms not very clean. Ice machine broken on floor. Hot tub was cold and too much chlorine. Very expensive for the poor quality of everything
Hotel needs a little updating and maintenence but is overall in decent condition. Very convenient to the NYS Thruway but not to other services. Staff was very helpful with an issue I had at checkin.
Everyone was very kind however we did have some issues with our room, still a very nice experience once it was resolved.
Will stay again
The staff were very friendly and accommodating. Our room door was wide open when we arrived and we had no blow dryer, only one towel and no shower curtain. Had to request a shower curtain twice. Also, they were very limited on bath towels but did provide us pool towels.
Our bathroom is dirty with hair in the drain, beds weren’t made properly, one of the front desk girls was rude, they didn’t have adequate amount of towels if you asked for more, they said they didn’t have any more
Arrived at 4:30pm check in is 3pm room wasn’t ready when we arrived.
I was very disappointed to find upon check in that the pool and hot tub were closed. One of the main reasons I chose this hotel was because of the hot tub and pool. The other thing that was a bigger problem was that even though a hair dryer was listed as an amenity there was not one in the room and when I asked for one at the desk, I was informed that they don't have those anymore. I feel i didn't get the value I paid for.
Understaffed. Police needed to be called due to noise and unruly behavior. Pool and hottub were overcrowded and dangerous behavior. There was no breakfast for one morning. Will not return.
Best Western Liverpool-Syracuse Inn & Suites places you within a short walk of Hopkins Road County Park and within a mile (2 km) of Onondaga Lake Park. This hotel has 61 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free buffet breakfast is served each morning from 6 AM to 10 AM.
Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free local calls. Housekeeping is available on request.
At Best Western Liverpool-Syracuse Inn & Suites, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include a spa tub, conference space, and a business center.
The pool was closed for cleaning, many machines at the breakfast were out of order, pillows had no pillow cases, there was large bits of food on the floor, and the showers hot water only got to luke warm. Staff seemed to be irrated when asked questions.
Dear Trina,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
Great breakfast staff. Front desk staff couldn’t care less. I was assigned a first floor room but requested a second floor. Front desk said none were available. The parking lot was pretty empty as was the morning breakfast area. I think it likely that the front desk just didn’t want to go through the effort of assigning a different room.
Dear Tewfik,We're pleased to hear that you had a positive experience with the breakfast staff. However, we apologize for the inconvenience with your room request and the perceived lack of assistance from the front desk staff. Your feedback is valuable, and we will address these concerns to ensure a better experience for our guests in the future. We appreciate your understanding and hope to make your next stay more comfortable.Sincerely, Hotel Manager
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
Dear Dawn,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager
Dear Daniel,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager
Pull out bed was stapled couldn't use. Hotel rooms not very clean. Ice machine broken on floor. Hot tub was cold and too much chlorine. Very expensive for the poor quality of everything
Dear Guest, We are distressed to see your comments. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.
Hotel needs a little updating and maintenence but is overall in decent condition. Very convenient to the NYS Thruway but not to other services. Staff was very helpful with an issue I had at checkin.
Dear Barry,Thank you for your feedback. We're glad to hear that you found the hotel in decent condition and that our staff was helpful in resolving any issues you encountered during check-in. We appreciate your understanding of the need for updating and maintenance and we will certainly consider it as we continue to make improvements to our property. Hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager
Everyone was very kind however we did have some issues with our room, still a very nice experience once it was resolved.
Dear Paul,We appreciate your understanding and patience during your stay, despite the initial issues with your room. It's good to hear that our staff was kind and that the issues were eventually resolved, resulting in a more positive experience. Your feedback is valuable to us, and we're committed to providing a better and smoother experience should you choose to stay with us again in the future. Your comfort and satisfaction are important to us, and we look forward to the opportunity to welcome you back for an even more enjoyable stay.Sincerely,Hotel Manager
Will stay again
Dear Kendall,Thank you for your stay. We're thrilled to hear that you plan to stay with us again! We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day.Sincerely,Hotel Manager
Dear Guest,We apologize for the inconveniences you experienced during your stay. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager