- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Enjoyed my stay, just one issue
I loved the location and I loved the facilities although it was somewhat of a maze. The full breakfast was excellent. Waiter service and House keeping staff were so kind and welcoming. The front desk staff (Tiffanie) who checked me in was not welcoming or accommodating. After initial check-in, the key wouldn't work to the room I'd been given, so I went back down to the front desk. Tiffanie acted as though I was a burden, she then gave me another room, I didn't have to use the key because the door was ajar. I didn't want to enter at first, because I thought it was someone else's room. I had security issues and I also didn't want to be charged should there have been any damages that occurred before I entered. I did call Tiffanie to report my concerns, but she seemed un-phased and again acted as though I was being burdensome. I decided to keep the room since everything appeared to be secure and in place; and it was also getting late and I was tired from a long day's drive. The next contact with Tiffanie was me requesting a roll away bed. It was after 10PM and she said her housekeeping staff was gone so she was unable to get me one. (Where I can understand that, it was her dismissive tone that offended me). Other than the issues with Tiffanie, I enjoyed my stay and would choose this hotel again.