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Hotel Cidadela

3.0 out of 5.0

Recent guest reviews

Staff is terrible, not helpful at all. The hotel is very, very old and definitely shows: old elevators, worn out carpets, very old towels, terrible pillows and super low speed internet. Not a good option!!!

From Hotel Cidadela there is an easy 10 minute walk to Cascais centre down a not so steep hill, the friendly reception staff will give you directions. The roads are very busy with traffic so be safe and use the crossings, car drivers will stop. The Hotel Cidadela has beautiful views of the coastline and sea, the gardens are lovely as is the pool that has a bar nearby serving drinks and snack food, towels and sun beds are provided for the pool, the pads for the sun beds were not in good repair or clean. The hotel is situated on a main road that is busy and very noisy with traffic all day and night, luckily the rooms have two double glazed doors to the balcony that when closed stops the noise, but the air conditioner did not work effectively and was noisy. The room on the 5th floor, itself had twin beds and was roomy but tired and dated, beds were comfy but pillows flat as pancakes. Towels were changed every day which was just as well because they did not smell fresh, neither did the sheets although they appeared clean. There was a bad body odour smell in the corridor and the room that only dissipated when windows were open or the room had been cleaned. The Fridge in the room was locked this was to stop you using it to keep your own drinks cool. The ceiling in the corridor looked like it was ready to collapse any minute. There was shampoo, shower gel and a hair dryer provided. As we arrived late evening we decided to try the hotel buffet dinner this was enjoyable and worth the fixed price of 19 euros each including a drink of choice, but the next nights meal described as 'al a carte' was awful, so we ate out from then on. Breakfast is enjoyable and there is lots of choice, hot, savoury, sweet and lots of fresh fruit. The older staff in the dining room look miserable and were not friendly. One of the Bar staff was also miserable and ignorant but the other was very polite and attentive. Cascais is beautiful with lovely surprises around every corner, the Art district by the Forte de Cascais, the centre square where there is tourist information, the historic sites, the municipal park, the beach, the fishing port, and the food in the cafe's and restaurants is generally good and reasonably priced. For a change from local food (the Sardines are delicious by the way), try the Ghandi Palace curry restaurant and the Italian on the corner that also sells homemade pasta and homemade ice cream. The local Port Wine is very good. The walk to Estoril along the Promenade is worth it. Estoril has the Casino and lovely beaches, cafe's restaurants but not much else. At the Cascais station there is a direct train to Lisbon for less than 5 euros return, the journey takes about 40 mins. Lisbon has lots of very steep hills, it has a good mix of old and new, great markets here and has had a lot of investment to ensure the locals and tourists enjoy it. There are regular buses from Cascais that go to the out lying villages and towns and the Cascais Shopping Centre, There is a market once a week selling fake handbags, shoes, trainers and all sorts. Watch out for the street sellers charging you more than the shops!

This hotel does have some good features such as a lovely pool area and excellent views if your room is on a higher floor. It is however very dated. Our bathroom was simply awful. We were not impressed with the ancient television. The staff were abrupt and so we avoided them. The breakfast buffet was good but there was a definite lack of staff to clean up tables when we were there. You could do better elsewhere.

This hotel was old fashioned but charming with a lovely pool, but due to the way we were treated by staff I couldn't recommend it to anyone. My mother was thrown out of breakfast while she was still eating, we were given dirty looks by staff members, and felt like we couldn't ask anything. I took a teabag that I thought was complimentary from downstairs and a staff member shouted at me "NO. Go to the bar if you want tea." It was embarrassing. At the end I was handed a receipt for €14 and it wasn't explained to me. When I asked what it was he rudely said tourist tax and pretty much threw a book at me that explained it. There were one or two lovely staff members but for the most part they were extremely rude, I've honestly never been treated so badly in a hotel.

Location: About a 10 minute walk (uphill!!) from and train station and Cascais Centre. 40 min train journey to Lisbon which is very frequent and hassle free, we done it 2 out of our 7 days. On a busy road but didn't bother us and couldn't hear it once the balcony doors were closed. Rooms: We were on the 5th floor. Definitely in need of updating but they were cleaned daily and had all the necessities (small fridge, flatscreen tv, hairdryer). Bathroom had bath/shower and two sinks and the balcony was a great size with a fabulous view. Air-con was good most of the time but broke on us one night - we got a fan from reception - and found out the next morning that the whole floor had been effected. It was fixed for the following night. Also the beds were very hard...woke up sore a couple of times! Pool area: Nice size with plenty of loungers and fresh towels every morning so you don't need to bring your own. Water was freezing but that was to be expected. Pool bar was well stocked with drinks, ice-creams etc and the food was also great, we had lunch here a few times. The younger of the waiters here (didn't catch his name) couldn't do enough for you. Staff: Apart from the waiter in the pool bar as mentioned above, reception staff were professional but i wouldn't say friendly, breakfast waiter was just rude (he also helped in the pool bar from time to time - no less rude there!), and the cleaners/maids were always friendly. Overall i'd recommend the hotel as it was good value for money in the area. The pool area was lovely but if you're expecting to spend alot of time in your room maybe look elsewhere.

This establishment has a very nice pool, good size so you can swim and it's open 24h. The bar makes nice traditional cocktails, but you have too search for the staff, and the bar, like the entire hotel is very very dated. To the point we got excited and nostalgic about certain items! Its cool time traveling till you get to the bathroom. Not only dated and dark, but everything you touched (or sat on) broke... The room is clean and comfortable and had a balcony with amazing views! Breakfast adequate. It's easy to get to, 7-8 min walk up a small hill from train station.

The hotel is old and charming enough with a nice outdoor space 🏊🏻🏊🏻‍♀️ But what I find really strange is that 2 days a week the have a marked just one street down from the hotell that sells all the fruits and vegetables you can think of at the best quality. And the hotellbreakfast is really boring with only slices of tomatoes 🤔

Great location near the beach, the marina and bus station, so easy location to get to Gincho and Sintra too and only about 50 minute drive to Lisbon. The hotel itself is very dated and old fashioned in dire need of refurbishment, though some of the features like the old lifts are quite charming. The rooms are clean and all you expect from a 3 star, but again old fashioned, the tv is a tiny old style tv looks like something from the 80s with a terribile picture (but then I didn't go on holiday to watch tv), there was no kettle in the room for making tea or mugs but we asked for one and they found us one but we had to buy teabags and milk, I thought tea/coffee making facilities were standard in all hotels? Breakfast was fine, same every day not much choice, lots of bread, but again for a 3 star pretty decent. The pool area was nice and clean well maintained by the nice Brazilian lady there, and it was not overcrowded and pool towels were provided. We had a nice view overlooking the pool from a good sized balcony. My only complaint about the room was the air con was so weak it did not cool the room and the settings did not do anything so we had to sleep with the balcony door open and I still found it hot, and with a plastic mattress protector under the bed sheet that made it worse. I did not use the bar or restaurant so can't comment but again it's a bit old fashioned and seemed to have older people in there. All in all for a 3 star I would recommend this hotel just don't expect any mod cons, the reception staff were helpful too when we needed it.

It's a slightly dated hotel in need of a makeover. Rooms were more than adequate our room was spacious with plenty of storage . Staff were very very helpful. I would say good value for money In terms of location it's a 10/15 minute walk to the promenade. Frequent bus services outside the hotel.

This hotel was in a key location only 5-10 min walk to the main town and beach. Hotel was dated, I have to say but was comfortable and spacious. Breakfast was great in the mornings with many options to choose from. Would defenitely return

Avenida 25 De Abril Cascais

Hotel highlights

  • Walking distance to Cascais Beach
  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking

Cascais Beach is a short stroll from Hotel Cidadela, and other popular attractions like Estoril Casino are within a couple of miles (3 km). This 115-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and free self parking. Paula Rego Historical House and Cascais Municipal Market are also a short walk from this Cascais hotel.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 10:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service.


Rooms

Hotel Cidadela's 115 rooms are soundproofed and provide balconies or patios, minibars, and phones. Guests can enjoy TVs and stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Rooms also include desks.


Property features

At Hotel Cidadela, guests have access to an outdoor pool, free WiFi in public areas, and a meeting room. There's free parking if you drive. Staff members are on hand to provide tour or ticket assistance and a safe deposit box at the front desk. This hotel also has a garden.

Room options

Single Room

Twin 1 | Sleeps 1

Double Room (With Extra Bed)

Full 1 | Twin 1 | Sleeps 3

Twin Room, Sea View

Twin 1 | Sleeps 2

Twin Room, Sea View (with extra bed)

Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

56% of guests recommend this hotel

Total of 295 reviews