- Disliked: Staff & service
Cleaning staff is excellent. My room was always clean and orderly. Front staff did not do their job waking me resulting in a “no show” when my tour guide tried to pick me up. They did not wake me because the day before I refused to book a tour through the hotel because their tour guide is incompetent. I demand Polo Cusco suites a reimbursement for my missed trip of $47.50.