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Sheraton Xian Hotel

4.0 out of 5.0

Recent guest reviews

This Sheraton property is the older of the two and away from the Pagoda square as well as the Bell Tower. It has a fantastic swimming pool, nice restaurant for breakfast and a lovely lounge cum bar with live music on Sunday night. Our stay was comfortable here and the only area where I would expect them to improve is the response on intercom - I tried both in late evening as well as early morning on Guest Relations but there wasn't any response.

Staying here for 4 nights and the expectation is of course high on a Sheraton hotel. I would say Sheraton Xi'an Hotel delivers. The service is very good, staff is kind and polite, quite good english. Breakfast is very good, several selections. The fitness facilities and swimming pool are also up to standards. The room is clean and tidy. There's an ATM machine available in the lobby. All in all, most things are good. The high speed internet connections was a disappointment, quite unreliable (both cable and wifi).

We stayed at this hotel for 2 nights as part of a tour. The amenities and standard of the hotel was first class. Breakfast choice was extensive and excellent. The rooms are clean and well presented. Staff spoke some English and were attentive and helpful.

I stayed 2 nights in Sheraton as part of a China tour. The staff were very polite and helpful. Pablo at the front office is an asset to this hotel as he is very fluent in English. He doesn't wait for you to approach him. He would come to you and do his best to help you. Location of the hotel was good and the breakfast at Great West restaurant had many options to choose from. My room had all the amenities except air conditioning. The display on the wall showed 23C but the room was very warm. I had to call the front desk to get it fixed. When the technician came and checked the unit on the ceiling, it has been disconnected!!! He fixed it for me and then only I had the 5 star standards. When I was about to write this review, I saw PeteM from the United Kingdom had the same issue in January 2017. So, if you are booking, make sure you ask for a room with air conditioning. This is something the management need to address.

The hotel is so sweet and staff kindly .we couple for travel to xian and choose Sheraton as our first stay . very beautiful decorate and delicious food.professional operator can answer problem on time. and concierge hopful and ready provide service at any time.

We stayed one extra night in Xian due to flight cancellation. Booked Sheraton in order to make up for bad luck and didn't regret! Fantastic room and great service also during late hours. Breakfast decent, not superb. Might be better now. If you wanna stay in central Xian (inside the walls), this is not for you. For business people yes. Kinda in between the airport and tourist attractions. Nevertheless a metro stop for the airport and for the city just around the corner. Would go again but ask for an espresso for breakfast.

Since I read that people said it's dated so I didn't expect much. But upon arrival, I found it quite nice and up to standard. The neceasary amenities I can find in other Sheraton hotels are all there in the guest room. The buffet breakfast is worth a try also.

Was on a business trip for 1 night this trip though; the lounge's service level was excellent once again. No.doubt and has demonstrated more than three times over.my stays in the last one year. Polite, caring and more.importantly, deliver what they.committed unlike other hotel. One employee in the hotel I must give credit to is YANG Bin. He is always there for me when I have my breakfast. He is an asset to the organization ( hotel) and also Jessica from.the lounge. Cheerful and genuine in her service level and smile and whoever the guest is. Be it me.or.other guests. Front desk service was good even though that staff.that serve me was a newly.on board staff. Simply made.my trips.woncwrful.and I felt at home always in Sheraton Xian. Great job and many thanks for taking care of.all.your guests with your service level. I will have more reviews when I am back.again very soon.

We stayed at this Sheraton for a few nights as part of a tour of China. The check in process was quick despite the large number of people in our group. The staff is friendly and is eager to help. The room is clean and nicely decorated. The breakfast had lots of choices, including Chinese and Western items which was great. Overall it was a nice stay without any issues.

I've been to this hotel quite a lot. Staff is really nice, the hotel's rooms are under renovation which makes it sometimes noisy. Ask when you check in for a renovated room. Even if non smoking room, it can smell cigarette. Lounge is nice. Buffet dinner is a bit expensive but you have a large choice of food and drinks. The chef is spanish so western food is quite nice. ATM inside the hotel quite convenient.

No. 262 Feng Hao East Road Xi'an Shaanxi

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

Located in Lianhu, Sheraton Xian Hotel is within a few miles (5 km) of popular sights such as Drum Tower and Bell Tower. This 4-star hotel has 365 guestrooms and offers a full-service spa, an indoor pool, and free in-room WiFi. It's also near Northwestern Polytechnical University and Northwest University.


Dining

Enjoy the garden views at Gate West Restaurant, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee each morning from 6 AM to 10 AM.


Rooms

Sheraton Xian Hotel's 365 air-conditioned rooms provide minibars, coffee makers, and free newspapers. 32-inch TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, laptop-compatible safes, and phones.


Property features

Sheraton Xian Hotel features a full-service spa, an indoor pool, and a health club. For transportation, you can make use of an airport shuttle (available on request) for CNY 500 per vehicle one way, as well as limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Club Room

King 1 | Sleeps 2

Room (SPG)

King 1 | Sleeps 3

Suite (Rooms)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 798 reviews