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Recent guest reviews

The rooms in this hotel aren't fantastic, but they're not bad either. Breakfast is OK, but quickly becomes boring. It was a tossup whether there would be hot water in the shower. Regardless, the place is not ready for international guests. What little English they provide is sloppy and amateurish, and when there are discrepancies between it and the Chinese, they don't take responsibility for their English and insist that what the Chinese says is correct. That's fine for a domestic hotel, but not if you are dealing with international guests. In English, for example, the in-room oxygen machine costs RMB150 for a 24 hour period from 12:00 to 12:00. I used it twice during a 24-hour period from 12:00 AM to 12:00 AM, but was presented with a bill for RMB180. When I pointed out the discrepancy, I was told that the Chinese says 12:00 noon to 12:00 noon, and charges are calculated according to the Chinese. The woman behind the counter did not care that the English was misleading or admit any fault in the misunderstanding; she insisted on the extra RMB30. (I was speaking through an interpreter, so there was no misunderstanding in the conversation.) It was a minor amount, and my bus was waiting, so I paid and left, but it still rankles me, first, because management refused to take responsibility for the misunderstanding or even admit there was a problem, and second, because they decided an extra RMB30 was more valuable than goodwill and reputation. Sloppy is bad enough, and combined with pigheadedness and pettiness...well, who needs that kind of attitude? There are better, more competent and more professional places to stay, where they won't trade your future business for the price of a beer.

A group of 15 of us stayed at Lhasa Jardin Hotel for two nights on 5th and 6th June and again on 8th June 2018. On arrival around 1230 hrs on the 5th, we were welcomed by young ladies who garlanded us with silky white shawls around our necks as is the Tibetan custom of welcome. We sat in the well decorated lobby and enjoyed its ambience while our tour guide checked us in. Our luggage was brought to our rooms on the second floor. The room was pleasant, clean and large, with a king size bed, a small writing desk and a sofa, TV, kettle and complimentary tea/coffee and two bottles of water. The bathroom was sparkling white and clean with a shower and a bathtub. The towels were white and clean too. I saw my first oxygen machine that caters to those who found it difficult to breathe due to the 12000 ft high altitude in Lhasa. There is a little supermarket about 30 metres down the road where you could get your basic requirements including beer and spirits. Since nobody at the reception could speak English, we could only communicate with gestures and a few words. The staff, even with this limitation, were very accommodating and tried hard to please and assist their guests. They would at times ask you to type your needs into their mobile phones. Their app would then translate your requirements! Quite ingenious!! Perhaps the management could consider providing at least one person who could speak some English to the reception team so that the guests would feel more welcome! The breakfast was very good with a wide spread of Asian and western dishes. We could get omelettes, fried or boiled eggs, cold cuts, a wide variety of fruits, pastries and breads, toasts, bacon, sausages as well as a spread of Chinese / Tibetan veggies and dishes. Breakfast was good!! All in all, our stay at Lhasa Jardin Hotel was pleasant and enjoyable.

We were hampered by the hotel staff's complete ignorance of English. Even a question such as "How many rooms in this hotel?" was not understood. My guess is 125. A city hotel with no view or swimming pool or anything of the sort. Large public areas. Spacious rooms. Bottled water and tea-bags complimentary, but no spoons or sugar ! A fairly good breakfast spread. With so many non-Chinese tourists visiting Lhasa, the hotel star-rating should take into account some knowledge of English or any other European language on the part of the front-line staff. Travellers should well remember that one has to carry his bags for about half a kilo-meter or more without any porter assistance or baggage trolley in order to enter the train station. This is a common disadvantage at all the train stations in China. Excessive security consciousness. At the Lhasa station, a toilet spray that I had carried in two Chinese flights was confiscated !

I came to stay at this hotel with my 22 group recently for three nights, this hotel is not so long drive from Potala Palace, The hotel has Excellent breakfast, The room is nice which come with so comfortable bed, Clean with all requirements for rooms, The only difficulties is non of the staff from any shift can speak English not even few words, We always need a translator during the staying. Rest of things are superb.

We were booked into this hotel by China Focus Travel, out of San Francisco. It seems the consensus is that this is a decent four star hotel, a conclusion with which I cannot disagree. But, our room was clean, spacious and well equipped. We received a fine breakfast at the hotel, and all of our other meals were on the road. Other reviews fault the hotel for its location, but we were always in a van when leaving the hotel, so that was no problem for us. Maybe it isn't the flashiest, but cleanliness, a reasonable amount of space, and the oxygen machine are all you could ask for in Lhasa. I am a senior, and have spent thousands of nights in hotels and motels, and this is my first oxygen machine. Wifi was spotty, best in the lobby, but you got you two bottles of water, a nice,clean tub/shower, and a clean bed. Another plus is the 110 electricity, allowing us to easily charge phones and to use hair dryer. Can't ask for anything more. We would be pleased to stay here again, if we ever get to Lhasa again.

This is a modern hotel, with clean and comfortable rooms, but it does not cater to small groups like ours - we were a party of 6. Apart from breakfast, no other meals are available unless ordered in advance, probably through a travel agent. The fact that it is rather far away from the old town center of Bakhor, Potala Palace and the Jokhang Temple, is also a minus. After a stay of two days our group moved to a hotel closer to the old town.

This hotel was booked by our tour agent for our gruop of 30. the hotel rooms was spacious, clean and well equipped. Our twin room was provided with 2 beds that can accommodate 4.The beds were very comfortable. The aircon and heater worked well. The free wifi speed is not bad. The location is away from old city but there are msny shops nearby.

We were assigned to this hotel with our group...the hotel was very nice but a distance away from anything and it is frowned upon to walk around unless with your group. The outside of the hotel is very plain and can be misleading.The lobby and grounds were clean and nicely decorated. The rooms were comfortable but extremely basic. Water was available in the room and if necessary, you could ask for more at no charge. The people at the front desk spoke limited English but they tried very hard to assist you in any way possible. They would actually ask you to type it into their cell phone which would translate...very clever! We had a storm while there and the power went out for some time but they were still able to serve a nice breakfast. The buffet breakfast offered a large variety of eggs to order, waffles, pastry, toast, yogurt , cereals, western and eastern dishes and wonderful fresh fruit. The internet was good but all over China certain sites we are used to, facebook, twitter etc are banned. This is a very comfortable hotel that is working to be a 5 star but isn't quite there yet.

It's very clean and comfortable hotel. The breakfast is very good and staffs and crews are friendly. This hotel room are clean and have a very nice bed. But it's quite far from old City. but you can easily get the local bus or taxi easily to Potala palace or Old Lhasa city.

The hotel from the outside didn't meet my expectations, however the inside is ok, The rooms were very comfortable, they have very nice beds and spacious rooms. The safety box in our room was broken. The buffet breakfast has a good variety of things. The Internet is free although a lot of the webpages don't enter, it was impossible for me to access Google, Gmail, Facebook, Instagram, Tweeter. I could only use hotmail, bing and my whatsapp account which is due to the strong repression and blockage that the Chinese government has over its territory. The hotel is away from potala palace, however it only would take you 10 minutes in a cab to get there,is not a big inconvenience.

No.60, Jinzhu West Road Lhasa Tibet

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Business center

Located in Chengguan District, Jardin Secret Hotel Lhasa is within 2 miles (3 km) of sights such as Lasa Museum and Tibet Museum. This 192-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and bathrobes. Other standard amenities include a minibar, a coffee maker, and a safe.

Property features

At Jardin Secret Hotel Lhasa, guests have access to free WiFi in public areas, a business center, and a terrace. You can take advantage of free parking, along with an airport shuttle for CNY 600 per vehicle one way. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include laundry facilities and a garden.

Room options

Superior Twin Room

Twin 2 | Sleeps 2

Deluxe King Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

72.0% of guests recommend this hotel

Total of 71 reviews

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