Mercure Leicester The Grand Hotel4.0 out of 5.0
Recent guest reviews
Very nice lobby and a beautiful old building. Rooms becoming a bit dated in parts but very clean and maintained well. Everything in this hotel from my last experience could be marginally improved to give a better experience. Be that a more personal check in, a better bar service/ bar food service. Tiny things of great service would completely transform this place as a place to remember rather than been predictably corporate and beige.
As the title says, this hotel was very convenient for the train station and the city centre. Granby Street connects the two. The rooms were fine in that the beds were comfortable, there was tea/coffee making facilities and a safe, but no air con. Usually this would not be such an issue but we happened to stay on a really hot weekend. Looking at the web site of the hotel again I'm not sure if other rooms would have air con or not, so I'd advise to check that. The other issue we had was with noise. There was an event going on in a function room that was pretty noisy and went on till 1 in the morning. This was on Friday - luckily the following night all was quiet so we might have just been unlucky. Hey-ho.
We had an appt in Leicester so decided to treat ourselves to a coffee here. This area was very comfortable and cool as it was very hot outside. The staff were pleasant and we enjoyed looking at the beutiful decor. We were a little disappointed in the ladies toilets, no paper towels or tissues or sprays. They were clean but I expected a little posher !
Lovely decoration. Friendly check in. Very nice breakfast. I have stayed here before on business and had a huge room. This time couldn't have been more opposite. Tiny room. Bed against wall on one side.
The staff are welcoming, warm, and knowledgeable. The public areas of the hotel have character, are well-maintained and possess a warm and inviting atmosphere. However, the rooms are decrepit and in desperate need of refurbishment. The paint and wallpaper was peeling, the bathroom tiles and sink were cracked, and there was a noticeably musty aroma. The cosmetic shortcomings were exacerbated by windows that seemingly wouldn't open; resulting in an uncomfortable nights sleep, and curtains with tears.
the hotel staff couldn't be faulted but the rooms/bathrooms are tired and the breakfast was a disaster no food out and people stood around waiting for hotplates to be replenished, waiting over half an hour for buffet breakfast which wasnt worth waiting for, we booked this hotel on the basis that we would spend a bit extra for somewhere nice, we were disappointed
Wanted a break from busy shopping so walked into lobby area of the grand. Impressed by the decor and calmness , so ordered coffee and sandwich. More expensive than normal cafe but worth it as food was excellent and environment perfect. Staff were polite and couldn't do enough for us , making us very scone even though we weren't staying at the hotel. Recommend the little walk to this place, to recharge batteries . Thanks to manpreet and the excellent bar waiter #where's Leon!!! Will definitely be returning for another visit soon
Overall the hotel is good, it is very Bristish style with a lot of carpet everywhere. Lobby and bar area are ok. The rooms are clean but need to be refurbished and make them more modern. The staff is very professional and available. I was on business trip and it was ok !
I recently stayed at the Mecure Grand Hotel Leicester, I was attending a training course for work. The hotel staff were very friendly and helpful. My room was fine and the food was far better than I expected. The hotel owners have kept some of the very ornate Victorian features which are well worth a look.
The Grand Hotel used to be THE place to stay in Leicester. Sadly, this was not our experience as we had terrible stay there. The room are very dated, hot and noisy! Despite my many efforts requesting a 'quiet' room away from the lifts, I was given a room near................... the lifts! I complained and was moved to the 5th floor (no lifts go there so you need to walk up a flight of stairs with your luggage to get there!). My 'quieter' room backed onto a street full of late night chicken/kebab and other loud establishments. I didn't get any sleep until 4:00 am that night and upon checking out, there was no question around 'how was your stay' (maybe they didn't want to hear the answer!) So, I volunteered my feedback anyway, got an apology but nothing else! I was then charged £8:00 for car parking at which point I suggested that they might want to waive that charge as a small gesture for my sleepless night - they did do this but why did I have to ask for this? My 2 other friends, also had sleepless nights so we all complained. The breakfast was of poor quality - limited choice of breads/hot vegetarian food selection and be warned; if you ask for a 'posh' coffee such as an Americano, you have to pay EXTRA for this!! Why and when did an Americano coffee become posh?! Overall - a very disappointing and frustrating stay - not one that we will be repeating!
- Walking distance to New Walk Museum and Leicester Cathedral
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Mercure Leicester The Grand Hotel places you within a 10-minute stroll of popular attractions such as New Walk Museum and Leicester Cathedral. This 104-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's in central Leicester and also a short walk from Highcross Shopping Centre and Jewry Wall.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7:30 AM to 9:30 AM.
All 104 air-conditioned rooms provide coffee makers, phones, and desks. Guests can expect to find free WiFi and LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries.
Guests of Mercure Leicester The Grand Hotel enjoy a fitness center, free WiFi in public areas, and conference space. Self parking is offered for GBP 8.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include express check-in, express check-out, and free newspapers.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 829 reviews