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Mercure Leicester The Grand Hotel

4.0 out of 5.0

Recent guest reviews

As with many hotels, the only money reinvested in the hotel would seem to be in the reception and bar area. The rooms were (I assume) probably very nice in the early 1970’s and too be fair, the bed was comfortable. That said, everything else was pretty gross. Shower in the bath with nasty shower curtain, doors that looked like they had been taken from a youth hostel (before closing down) and a carpet that quite frankly I didn’t dare walk on without socks ! All in all, yet another below standard hotel that would not seem too bothered about either guests or the rooms. I should also say that the staff in the breakfast area where both friendly and very accommodating so well done to you guys but unfortunately not enough to make up for a pretty tacky hotel.

Good Centrally located Hotel, Good facilities, Friendly Staff and excellent Service. Room was adequate an issue with a chair was dealt with promptly and without issue. If going to Leicester again I would look at this hotel. Easy access to rail station

Avoid like the plague. It’s a very central hotel and that’s literally the only positive. The reception staff don’t care you exist, the hotel is immensely old and in need of an immense refurb, the rooms are dirty, hot and very noisy. I found questionable hairs in the bathroom and stray hairs all over the room, in addition to crumbs. I mean, really, crumbs?!! The room is so hot (there’s no air con system) that whilst most people would have heating on, I actually used a fan and slept without covers. To top that off the room actually smells of ancient stale cigarettes, has ancient furnishings, dirty towels and archaic bathroom fittings. It’s basically stuck in 1960 and nobody has looked at it since, not even the cleaners. I had requested a quiet room away from the lift. When I checked with the man at reception that that’s what I had been given he told me ‘we’re fully booked’, I alluded to the fact I made that request upon booking. His response was all rooms have been assigned and that even though I’m almost next to the lift I won’t be able to hear anything. Well it’s nice to know how staff think they can assess your hearing, sensitivity and sleep requirements for you! Got no sleep at all. Disgusting, old, filthy, noisy hotel with useless staff. Avoid!

I’ve stayed here quite a few times on business over the years but been a couple of years since I was last here. Nicely refurbished and brought up to date. Definitely a good hotel when you need to be in the centre of Leicester

Stayed one night in a standard room. Arrived at 1300hours and the room was ready. We were checked in very efficiently by an extremely friendly young lady and were allocated room 219 which appeared to have been recently refurbished and was spacious with a very comfortable bed. The room was clean. As it was Mothers Day, the restaurant was very busy and they were serving a special Mothers Day menu and although the restaurant manager said that he could arrange a table for us we decided to eat elsewhere. It was a disappointment as we were looking forward to sampling the menu at Morco's restaurant. We did have a problem with the room but the male receptionist was extremely helpful and did his utmost to resolve the problem. Breakfast was good with a reasonable selection of food available. The breakfast serving staff were very friendly and efficient. The hotel is old and quirky and perhaps it could do with some updating but the exceptionally helpful and friendly staff really go out of their way to be helpful and to ensure that your stay is enjoyable.

I stayed here for a night whilst visiting friends. I chose this hotel as it was close to the train station. I felt the overall customer service to be lacking. At check-in there was no one at the desk for five minutes until someone came from the back room. I was not acknowledged as a Le Club member and I was not offered my amenities that corresponded. The room and bathroom I received were clean and tidy. I dropped my bags and went to visit my friends. I came back after midnight to find that there was no heat in my room. I rang down to reception and the night porter said he would have to go and find a portable heater, but as he was busy with guests this would take some time. I told him it was ok as I was too tired to wait after a long day. The heating didn’t come on the next morning, so I can only presume it wasn’t working. In the morning I skipped breakfast and went to check-out. Again I had to wait for a receptionist to come from the back. I explained the issue with the heat to the receptionist and he seemed very disinterested. He handed me a cut out sheet of paper with the Operations Manager’s email and then wrote his name on it. It wasn’t even a proper business card and looked a bit amateur in my opinion. He told me to email that address as that is their complaints procedure. A total lack of interest and I just left. As a Le Club member, I stay in Accor Hotels quite often and I’m used to better. I used to stay in different Jupiter Hotels, who own this hotel when they were Jarvis Hotels and I had better service. I cannot recommend and will not return.

The hotel had booked a ball or disco in their function room over the weekend, pumping out extremely loud dance music every night of our weekend. You could hear every word of the songs clearly through the thin walls. I had 20 TV crew staying in this hotel which I had to relocate because they could not sleep. The hotel staff responded by saying "We are an events hotel, we do events and rooms" which I could not fathom why the hotel would be offering rooms to people outside of the event booking. Terrible customer service with zero fixes offered. Never using again.

Booked a privilege room for the night with my wife as a treat for her birthday. I knew of the hotel from years ago having worked in Leicester but we had a shock when we arrived, not because of the staff etc. but because the whole place is GREY. From the reception area, the corridors, the rooms, the doors - it's all grey. I can only think the decorators got a job lot and used it all here. Now, having been in the Royal Navy I've lived with GREY on board ships but it does make a hotel look so drab. Moving on to our privilege room (extra cost of course) I have to say that it was a large room but here we where greeted by a middle 'missing' drawer in the furniture - yes it was gone and nobody on the staff seemed to know why! Room radiator was inefficient and we had to use an electric heater. View from the large window was of a central light well looking onto a semi-industrial view of brickwork. There was a Marco White restaurant in the hotel but we did not dine there - menu looked very similar to many chain restaurants - Harvester, Table Table etc. Breakfast was served efficiently and the food was good. Would I stay again? - probably not

Booked here for 1 night. The positives of this hotel are location, comfy bed, size of room, nice lobby, good size TV and car parking. Negatives - very dated decor, carpets old and have folds in everywhere, horrible badly fitted ceiling tiles, shower was chest height (partner 5”10 and his head was an inch from the bathroom ceiling) no sockets near bed, no sound prodding making it very noisy, bathroom very old, holes and mould in sealant, miss matched tatty wood furniture. Individually one of two of these things wouldn’t normally bother me but putting them all together makes for a very drag experience. Clearly not a 4 star hotel at all. Poor value for money. The level of finish is very budget.

Booked this hotel for two nights as a christmas present for my mum who has been desperate to visit the resting place of Richard iii. Unfortunately, due to severe weather warnings and being advised not to travel , I had to cancel our trip to both Leicester and Market Bosworth. I accept my booking both here and at the the Britannia Hotel in Market Bosworth were advance bookings and paid for in advance however, this does not give the booking staff the right to be rude to customers. I called Britannia, explained the situation and for a £15 amendment fee, I was aloud to change my booking to a date in the future, which I didn't need to give at the time of cancelling my original booking...no problem. Then I spoke to the Grand hotel reservations who were not so helpful. I was offered to change my booking to an alternative date in the next three months, which is fine, but I had to let them know within the next hour!!! I explained that that wasn't very helpful or possible as I had to contact the other person going and get confirmation about time off work. The service representatives reply was simply " we are being helpful, I've told you you can rebook for in the next 3 months" NO, "i'm really sorry about this", nothing. Giving someone an hour to completely rearrange a trip is not a choice, it is basically saying, " We really don't care about our customers." So, to sum it up, am annoyed that They weren't very helpful in amending my booking to a date in the future, yes, but I accept that not all hotels are understanding and that the only choice The Grand offers to its customers is Hobson's choice. What I'm really annoyed about is the attitude of the so called customer Service rep who's attitude, mannerism and tone was totally uncalled for. Putting a customer on hold half way through a conversation without any explanation, on more than one occasion, is totally unacceptable. And her "so what!" attitude was deeply offensive.

Granby Street Leicester England

Hotel highlights

  • Walking distance to University of Leicester and New Walk Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Mercure Leicester The Grand Hotel places you within a 10-minute stroll of popular attractions such as New Walk Museum and Leicester Cathedral. This 104-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's in central Leicester and also a short walk from University of Leicester and Highcross Shopping Centre.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 7:30 AM to 9:30 AM.


Rooms

All 104 rooms provide coffee makers, phones, and desks. 30-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.


Property features

Guests of Mercure Leicester The Grand Hotel enjoy a fitness center, free WiFi in public areas, and conference space. Self parking is offered for GBP 8.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include express check-in, express check-out, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

58.0% of guests recommend this hotel

Total of 937 reviews