Mercure Leicester The Grand Hotel4.0 out of 5.0
Recent guest reviews
I am not a picky person but I was really disappointed with my room at The Grand Hotel. I booked 2 standard rooms which turned out to be worn, drab, and very cold. I think my room was 403 and my friend was next door in 404, I believe. They were just off the lift so it was very noisy with rowdy people who were probably coming in from a night of partying it up. Some of them would stand outside my door laughing and talking loudly after 1 am. The room and bathroom were clean but it was so grungy that I didn't want to touch anything. What really upset me was the desk that was put in front of the heater so you couldn't even use it. The only heating came from the bathroom's radiator. I wore my jacket in my room! I didn't complain because I was too tired and was only there overnight, leaving at 5 am the next day. Besides, my friend said her room was just as bad so there didn't seem to be much point. I was also irritated because I was in a hurry and needed to order room service for my dinner before heading out to a show. I called the number twice and was unable to get an answer so I walked down to the bar and ordered my meal there. The food came out quickly and I just decided to eat it at the bar. The food was good enough. Even the lobby was a bit disappointing. The photos show a really cool black and white chair which is actually very dirty in person. The white was filthy and looked like it needed a good cleaning. There is also a tufted bench near the lift in the lobby that is neat but is also very worn-looking. This hotel really isn't as nice as it appears in the photos. Perhaps if you book early enough or pay for more expensive rooms, they may be nice but the standard were NOTHING like what I expected from the photos on their website. I did not explore the other areas of the hotel which may have been nicer but what my friend and I did see were not at all worth the money we spent. I will never stay there again and definitely do not recommend it.
It is just few minutes walk from the train station . I like old buildings and structures. Yes , the hotel is old but The architecture and structure is very good I would say it is very grand .the service is very good a s well staff are very helpful .
Had a shaky start to begin with there was no hot water in my room. The receptionist by the name of Nick was so helpful he sorted me another room straight away and if you look at the photos you can see I was well pleased to say the least. He even sorted me some vouchers for a couple of drinks ,only down side to all this was on the night of my stay there was a party at night and the noise was unbearable which went on till the early hour's of the morning but not to worry. The breakfast was very nice but a slow toaster lol. Overall I had a great stay and that has to go down to Nick who truly looked after me . Thank you so much to all the staff I look forward to seeing you all again in March.
Stayed overnight for a business trip. In the centre of Leicester, great location. Nice bar with lots of choice. Room was nice enough and clean. Breakfast is buffet style but everything was nice and all the staff were friendly. We are planning to go back this time for pleasure and we will definitely choose Mercure Leicester The Grand Hotel for our stay.
First impressions count. There was a long queue to check in, and only one member of staff on the desk, so I had to wait five or ten minutes to check in. The lady was also answering the phone and putting calls through which was a little infuriating. Service at the bar was a bit slap dash - they had a big social event on and seemed to be overstretched in staffing terms. Breakfast was OK, good even - £11 which was apparently a promotional price. Parking cost an additional £8, but there seemed to be no access control on the car park - it appeared that anyone would have been able to park in there. The hotel is very well located, right in the heart of the City and close to the rail station. However, it was obviously once a "grand hotel" and is now a little tired, could probably do with a makeover.
Stayed at hotel fri/sat,for family wedding (not at hotel),spot on for visiting Leicester very central,comfortable hotel,good breakfast,and friendly staff,quite a lot of noise outside at night,and hotel could do with refurbish,but was fine for us
Felt compelled to leave a review as my stay was awful! Luckily only one night at this hotel for a business trip. I've stayed in many many hotels but this was poor on multiple counts. Was in room 429 (for the record), checked into the room which IMHO was very small, the TV wasnt working which would have been ok hasd the phone have been working to raise with reception rather that queue up again but no this was plugged in but completely dead! Fine, not a huge issue I'll mention it when I go out later, the bigger issue/s were realised when I return for a sleep @ approx 12 - Tv was now ok but when I turned it off to sleep I realised that my room was next to the lift & every time it was used it sounded like I was being crushed by a pneumatic press! 😤 No option to call reception so had to put up with this which stopped at around 2:30am but started again at 6ish so very little sleep was had. Still, at least I could have a nice shower to wake me up in the morning before I had to spend all day listening to facts & figures, nope! Shower happy to blast out freezing water but shut down as soon as it was turned to hot (later discovered this affected the entire floor). Complained to reception and after some breakfast (ok) I was offered a different room to shower in before my meeting which once I found it was hot but terrible (bit like being sprayed with a hot water pistol!) - want a cheap price for this room either & although the downstairs/bar was nice I would have to strongly advise to avoid 😔
The hotel itself was fine. Clean, decent staff, good parking. But unfortunately we stayed on a Friday night and the bar across the road didn’t quieten down until the early hours of the morning. We left feeling very tired.
Despite booking 10 days in advance they did not have a disabled room as requested. A follow up call said they would do the best to accommodate my wheelchair bound father. When we arrived:- They put him in one of the few rooms that required climbing up and down steps!!!!! The cleaners advised us that there were disabled rooms free and there were also a lot of rooms that could be accessed without having to go up and down more stairs. Shame on check in staff not reading our requests and not being aware of our requirements. I was not there when my parents checked in so not in a position to do anything. The rooms are large, airy and very comfortable. Old but charming. Breakfast excellent and thanks to the lone bar tender friendly and professional gentleman who looked after our refreshment needs well into the early hours. But low score for giving us a room in an exceptionally inconvenient location for a wheelchair bound old man.
My bf treated me to a night here for my birthday recently. Parking is a bit tight to get in & out and you have to pay. The building is done well, they’ve managed to blend the old with the new. I loved the high ceilings and woodwork but also the modern plush sofas and art. Unfortunately if you go to the ladies toilet it’s like going to a portaloo cabin, very weird. Check in was smooth. Room was tiny but provided what we needed except a good nights sleep as wind howled all night and all you could hear was a constant banging noise; presumably shutters? Breakfast was extra but very good selection.
- Walking distance to New Walk Museum and Leicester Cathedral
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Mercure Leicester The Grand Hotel places you within a 10-minute stroll of popular attractions such as New Walk Museum and Leicester Cathedral. This 104-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's in central Leicester and also a short walk from Highcross Shopping Centre and Jewry Wall.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 7:30 AM to 9:30 AM.
All 104 rooms provide coffee makers, phones, and desks. 30-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.
Guests of Mercure Leicester The Grand Hotel enjoy a fitness center, free WiFi in public areas, and conference space. Self parking is offered for GBP 8.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include express check-in, express check-out, and free newspapers.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 922 reviews