Mercure Leicester The Grand Hotel4.0 out of 5.0
Recent guest reviews
The only good things I can say are: The staff were excellent. The room was clean and tidy. The entrance lobby is lovely. The bedroom was very small, there was no bedside table, or even plug sockets next to the bed. I arrived at 4 pm and the room was freezing, it was 8 degrees outside and there was no heating on. I rang reception and asked why, and they told me someone would come to sort it, they never did, at 6:30 pm as I was going out for dinner the heating started to warm up. I had a shower and that was ok, it needed more pressure, but it did the job (just) I got back to the room at 9 pm as I needed an early night after a busy day in training sessions. When I tried to sleep the noise from a party downstairs was off the scale, I rang reception at 11 pm and told them I was unhappy as I was exhausted and needed sleep, they told me it would stop very soon, but it was gone 1 am before the noise stopped. The breakfast was ok, nothing special. On top of the nearly £100 price tag, to charge £8 for parking is a bit of a smack in the face. View from the room was horrible, so kept the curtains drawn. No drinking water supplied, which I expect in every hotel. I doubt I will ever return.
Sadly a hotel that does not live up to its Grand name. Great bar area. Good reception staff, but tired elsewhere. The rooms are not soundproofed at all and the walls are paper thin. My room had no heating at all. The shower was poor.
Stayed one night as a birthday treat, to explore the inside of this lovely old hotel, and eat in the restaurant. Had an excellent time. Room spacious, clean and comfortable for such an old property. Stylish décor. Wonderful food and excellent staff. Night time street noise, but we were expecting that, so no nasty surprises.
The worst hotel stay I have ever experienced! We were kept awake until 4:00am due to various parties going on at the hotel. We were offered our money back at 3:00am, but this was refused when we went to check out the next morning. The rooms are cramped, musty and not sound proofed. We have contacted the hotel three times to discuss our stay, and they have refused to get back in contact with us. Avoid this hotel at all costs - truly the worst experience I have ever had of a hotel and terrible customer service/complaint resolution.
The impression you get of this hotel on arrival in the lobby/bar area is excellent - done to a high standard and in good condition. Same for the hallways leading to the rooms. However, the rooms/bathrooms are very tired and in need of updating. Mix match of furniture and bathroom with no heating. Windows/walls very thin so make sure you ask for a quiet room at back of hotel so away from busy front street. The hotel is well located to the shops and nightlife. It has a car park at the back which costs you £8 a day. All in all a nice well located hotel but the rooms and bathrooms need some modernising, especially the bathrooms.
We have been visiting this hotel for 7 years and it has been improved beyond recognition. The rooms are small but have been recently decorated, and the public rooms are spacious and modern while still in keeping with the old building. Staff are friendly, and the bar has plenty of atmosphere in the evening. It is within a few minutes walking distance of the shopping centre and easy walking distance of the Richard III centre and cathedral.
Brilliant location right in the centre of town, very close to train station, and with its own car park at a reasonable £8 overnight price. Its an old hotel and the sprawling design feels dated, only 1 small lift for the whole hotel. But there are some nice character features. Bar and lobby area have an upmarket feel, rooms less so, but are still very clean and with comfortable beds. All staff were welcoming, helpful, and friendly. Check in and out swift without fuss. Good quality breakfast, although a little limited range of cooked breakfast items, for example no scrambled eggs or hash browns. But the quality was good and the restaurant clean and comfortable.
So I stayed here twice for business. One day in August and a work week in September. In between the stays I had stored two suitcases in the "secure storage" they provide as a service. Note that a key reason I selected this hotel was due to having this service. Well, let's get into the stay first. I pulled up to the front and was directed out and around for parking. Once found the parking is easy to use. The only challenge are the very narrow spots. Once inside and given a room I made it upstairs. It is a walk from the elevator, including some stairs, to get to my room. I like a cooler room, but there is no a/c. So I had to open the windows. Well this is not a great solution as there are bars right outside open to the wee morning hours. Needless to say the choice is to sweat in bed or hear all of the noise as if you are in the bar. Additionally it seems that when they do finally close the garbage trucks make their way through dumping bottles and other noisy items. The rooms show their age in worn furniture, carpet, etc. You can hear everyone moving around outside in the hallway or other rooms due to the creaking wood floors. I tried to walk softly in the room but it was still loud. So now to the luggage. I left two suitcases with labels, etc. in a secure storage area (locked closet near reception). These suitcases had colorful luggage straps, luggage locks, and full size paper labels from the hotel with my name. On my return I was notified they had accidentally given them to a large group. The real scoop was that they just allowed this group full access to this storage area. They completely emptied it out, and no one checked before they left. So they started contacting this group to see if I could get my items returned. The updates kept getting worse and worse as the return was delaying further out. Finally they stated one item was lost, the other was on its way. They had me purchase and get reimbursed for the known lost items, and ended up shipping me the other item that was found. And of course a few apologies. But two months later and no offer of compensation for the trouble. I had to miss a couple of days work between not having proper attire as well as waiting around last minute for a suitcase delivery on my final day (it did not show). I would have expected at least some points, but instead radio silence. Unfortunately the stay/rooms were not that great anyway. I find you really learn about a service provider from what they do when things go wrong. I guess at least I eventually got 1 suitcase back and did get reimbursed for the direct loss. But nothing to make up for the headaches it caused. So yes I won't be returning. And yes I do/will let everyone at my company (Fortune 500) know as well to avoid it when they ask for what hotel to use in Leicester.
I was booked in on a corporate rate @ £85 B/B and never been so dissapointed in a hotel room. I guess it was last renovated 20 years ago and is a state and when your single bed touches the door and you have to navigate around the room and shower room like a Ninja Warrior contestant you know it is never going to be worth the money. When you brush your teeth you'll burn your bum on the radiator! However, being an accomodating person, I thought that it's only 1 night and I won't be in it for long.....but then the fun starts in the morning when the shower doesn't work. After 20 minutes and asking for maintenance man it slowly starts...not like a shower but more like a dribble from an old man with a prostrate problem. So, a huge dissapointment and I won't be staying again. I have done many reviews on TA and never a bad one until now.
Arrived at hotel just before 8pm and it looked very classy going through the foyer was very impressed.was allocated room but on checking found it wasnt an adapted (disabled0 room as requested.To be fair the very good receptionist sorted out and adapted room as per the confirmation and we went to Room 311. We dropped our bags ready for a 3 night stay and checked room out. First thing we saw was a hole in the sheet where it had frayed through.It was at the top so we thought it would be changed tomorrow anyway but as we looked around the room we became more and more disappointed.The shower hose had mould behind the clear plastic cover but the rest of shower looked new.There was mould on the shower door base and looking through a grid on the shower tray was grime and debris from previous occupants.The towel rail had not been fitted correctly and fell out when towel was removed.The drawers and wardrobes looked very scruffy and we felt we would get dirty touching anything. I popped over to the Tesco Express and bought some cleaning wipes for the bathroom but my wife burst into tears and wanted to go home. By this time it was 9.00 so I went and told the receptionist that would would be checking out the next morning and told her why with photos.She offered to change rooms for the rest of the stay but we had decided to go home. My wife was having treatment at hospital in Leicester and instead of it being a calm start she felt she would catch an infection if she showered. We spoke to reception Manager next day and showed her the photos and she reduced the cost to £81 and cancelled the rest of the stay. Shame the Housekeeping department isn't as good as the Reception staff. There was also loads of noise due to students and Halloween celebrations outside but clearly not hotels fault and to be expected if you want a central hotel as we did for eating out etc. but bear it in mind if you want a quiet hotel break this is probably not for you
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 899 reviews