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The Resort on Mount Charleston

3.5 out of 5.0

Recent guest reviews

Over all the hotel was nice. The restaurant was great. The weather was perfect. And me and my girlfriend really liked the natural stone shop inside the hotel.

Old and charming, appeared understaffed, the front desk/coffee shop clerk was very pleasant. Extremely dog friendly in their approach but watch for the non refundable pet deposit $50 + Pet cleaning fee $25 (note total $75 per dog) and additional taxes... Also there is an "energy charge".. good local near mountains, skip the restaurant hot food came out lukewarm/cold. All that aside fresh mountain air a d nice bed best night's sleep.

The hotel was exactly what we expected. the staff was amazing the room was perfect. I will look forward to returning and spending another evening or two at the Resort.

We had one challenge after another and nothing was offered. We had to wait over an hour to check in and weren't even offered a bottle of water after having traveled all day. Our room door wouldn't shut properly. Half our group's room phones did not work. The restaurant was poorly staffed as well as the overall hotel so everything took forever. We were there for a wedding and the manager on staff during the event was inappropriate. Even the calling out directions on the phone were wrong.

Nice hotel a little dated but clean good food and a nice bar

This hotel is a great place if you are looking to get away from the city lights. The biggest issue with this room is that they charge a resort fee but there are no resort amenities.

When the temperatures go low, there is a warm fire and a comfy couch for you in the lobby of this interesting hotel. Close to many hiking trails in the Spring Mountain area, and only a bit of a drive to downtown Las Vegas, this is a great way to enjoy both extremes. Staff are very helpful, kind and nice to be with. Room is a bit dated, but in a nice way. We had a nice experience here, and would go back to stay again. There is a pond with koi and ducks at the entrance which was entertaining. And the food in the dining room is quite tasty!

This resort appears to have been really nice at one time and has teases of a very nice rustic lodge feel. But the place is run down and severely understaffed. What staff they do have are lazy and do bare minimum. We stayed for two nights and both days I saw the same trash and crumbs on the lobby floor. I enjoyed sitting near the big fireplace to read other than the scattered trash all around me - I had to pick up wrappers and paper before I could relax. The same person operates the front desk and cafe so you have to go get them. When I bought a coffee I couldn't throw away my sweetener wrapper because the trash can was overflowing so I mentioned it to the lady who waited on me and she's just brought me another trash can and walked away. It was early morning and no one else was in the lobby. The trash stayed full all day because no one wanted to empty it. Also overheard another worker being rude to a foreigner asking for directions because he couldn't understand her. The gift shop remained closed the entire stay. A small dog ran around the lobby and jumped on my lap while reading. Not cute, not everyone loves dogs. During early morning hours there were 3 people working but they stayed in the bar talking. Several people needed to check out and had to go get them. After being bothered a few times they shut the door to the bar so they couldn't be seen.

This hotel is the perfect place to stay if exploring the Mount Charleston area. We used it as our "base camp" for hiking the surrounding hills. The staff were all super friendly, helpful and polite. The room was clean, and the food in the restaurant was good. We didn't have any crazy waits or poor service. There were not a lot of people working, but that did not impact our service. The spinach dip is amazing. I think visitors see "resort" in the name and expect the hotel to have the ability to wait on visitors and provide amenities inline with Vegas strip resorts like the Venetian. This place is not a Vegas resort in that sense. However, the hotel and staff is much more personable, comfortable, and "real." You aren't surrounded by doormen and staff looking for tips 24-7.

Air Conditioner didn't work first night - 120 degrees in Las Vegas. Uncomfortable night for sure. Fixed it the next day.

This hotel is just beyond beautiful. Who would have thought you could find a mountain lodge just minutes outside of Vegas? We were in awe as we pulled in and viewed it for the first time. However, the bar and restaurant were closed early and one person was running the front desk and the bistro. She was very nice but she want a regular employee there but instead had been called from a sister hotel to work. Our a.c. Broke, and in the morning the wait for breakfast was very long. We were told a new manager had been hid and are hopeful that things will get better there because it had so much potential.

A beautiful quiet place, perfect nestled hideout on Mount Charleston 20 degree cooler than city, 20-25 minutes from Vegas, feels like a huge cabin with inviting fire burning chimney surrounded by comfy sitting area, large tv with game station for the young to hang out. The staff was caring and warm. Only thing was that when I opened the door to our room the first thing that acaught my eye was that the bottom mattresses of the bed were exposed without the bed skirt which I had never seen in a hotel. The rooms can use a good update but other than that are very comfortable and clean. The views are beautiful, I thought overall this was a charming warm comfortable place. Oh also. They have free wi-fi but there is noooooo signal, no cell phone calls either although a couple of texts did go through at odd times. Need to get away from it all and make it all about you? Then this is the place, I loved it.

Location out in boonies- nicely isolated from the outside world. Great second honeymoon or weekend getaway Beautiful oasis in the desert hills- excellent staff- particularly Rhonda. I'm coming back.

Had a nice room, a little worn but clean and comfortable. Staff was great and we were able to get away from the Vegas. Would go again.

Arrived late, restaurant had already closed. Reserved room with balcony and upon arrival found it was in use or had not been cleaned. No matter, Rhonda at the front desk handled it like a pro, upgraded to junior suite. Went to the bar ordered a steak, which was good, but the martini was great thanks to Phil. Breakfast was just ok but my server, Anthony was really good, thanks for the "to go " cup Anthony.

This was a nice resort, the only thing that I disliked was that it was very far from Las Vegas strip. I saw this hotel online, and booked my room last minute since I was too exhausted to drive back to Los Angeles (after driving 5 hrs from the grand canyon). The price was affordable, but it took FOREVER to get there from the strip--about 45 minutes. Other than that, the hotel was great.

Hotel was nice. Some staff was friendly. The $9.95 resort fee is for the birds. Sure didn't get money worth out if it.. Internet doesn't work because they don't have good enough set up but blame it on being in the valley. Personal I thought to far from the strip and the action. Others in my group really enjoyed it.

The outside looks great... The inside not so much No wifi. Horrible alcohol / wine selection. Staff are all around great despite they force people to sign all these rules saying they won't bring in outside food, outside booze, etc. No lifts either. But the resort is small so it's not an issue.. Rooms are quaint so make sure you keep your expectations low.

This is a nice place if you want to get out the routine, and want to get in touch with the nature. We really enjoyed this trip, and everything was ok at that moment.

The location is lovely, and I'd love to explore this area in the future. Unfortunately the "resort" provides little in the way of a resort experience. None of the restaurants and bars were open when we arrived (admittedly somewhat late at about 9:30 am) and when we left (so no breakfast). The room was very small with low ceilings, and the place charges a resort fee for parking, Internet, and sauna. As there were hardly any cars in the lot and we opted not to use the sauna, I wasn't happy paying this fee. Outside our room was a pile of ice someone apparently spilled.

2275 Kyle Canyon Road Las Vegas NV

Hotel highlights

  • Free parking
  • Onsite dining
  • 24-hour front desk

Located in Mount Charleston, The Resort on Mount Charleston is 28.2 mi (45.3 km) from Las Vegas Mini Grand Prix. This 62-room, 3.5-star hotel welcomes guests with a restaurant, free self parking, and a conference center. In the mountains, the hotel is also within a 30-minute drive of Las Vegas Ski and Snowboard Resort.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

All 62 air-conditioned rooms feature iPod docks, stovetops, and free bottled water. Flat-screen TVs come with satellite channels and DVD players. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Safes and ironing boards are also standard.


Property features

Guests of The Resort on Mount Charleston enjoy features like a conference center, an arcade/game room and express check-out. There's free parking if you drive. The 24-hour front desk has staff always at the ready. Other amenities at this ski hotel include a terrace, a convenience store, and a picnic area.

Room options

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed, Balcony

King 1 | Sleeps 2

Deluxe Room, 2 Queen Beds, Balcony

Queen 2 | Sleeps 4

Guest reviews for The Resort on Mount Charleston

Everyone (12) Couples (8) Business (1) Family (4) Friends (1)
3
Everyone

Over all the hotel was nice. The restaurant was great. The weather was perfect. And me and my girlfriend really liked the natural stone shop inside the hotel.

By on Jun 26, 2017

3

+ fees nice beds.

Everyone

Old and charming, appeared understaffed, the front desk/coffee shop clerk was very pleasant. Extremely dog friendly in their approach but watch for the non refundable pet deposit $50 + Pet cleaning fee $25 (note total $75 per dog) and additional taxes... Also there is an "energy charge".. good local near mountains, skip the restaurant hot food came out lukewarm/cold. All that aside fresh mountain air a d nice bed best night's sleep.

By on May 16, 2017

5

couldn't be better

Everyone

The hotel was exactly what we expected. the staff was amazing the room was perfect. I will look forward to returning and spending another evening or two at the Resort.

By , from Las Vegas Nv. on Apr 17, 2017

2

beautiful location but poor customer service.

Everyone

We had one challenge after another and nothing was offered. We had to wait over an hour to check in and weren't even offered a bottle of water after having traveled all day. Our room door wouldn't shut properly. Half our group's room phones did not work. The restaurant was poorly staffed as well as the overall hotel so everything took forever. We were there for a wedding and the manager on staff during the event was inappropriate. Even the calling out directions on the phone were wrong.

By on Apr 4, 2017

4

mountain view

Everyone

Nice hotel a little dated but clean good food and a nice bar

By on Mar 13, 2017

2
Everyone

This hotel is a great place if you are looking to get away from the city lights. The biggest issue with this room is that they charge a resort fee but there are no resort amenities.

By on Jan 9, 2017

4

cozy, welcoming, great lobby!

Everyone

When the temperatures go low, there is a warm fire and a comfy couch for you in the lobby of this interesting hotel. Close to many hiking trails in the Spring Mountain area, and only a bit of a drive to downtown Las Vegas, this is a great way to enjoy both extremes. Staff are very helpful, kind and nice to be with. Room is a bit dated, but in a nice way. We had a nice experience here, and would go back to stay again. There is a pond with koi and ducks at the entrance which was entertaining. And the food in the dining room is quite tasty!

By , from Florida on Nov 10, 2016

2

poor service and attitude

Everyone

This resort appears to have been really nice at one time and has teases of a very nice rustic lodge feel. But the place is run down and severely understaffed. What staff they do have are lazy and do bare minimum. We stayed for two nights and both days I saw the same trash and crumbs on the lobby floor. I enjoyed sitting near the big fireplace to read other than the scattered trash all around me - I had to pick up wrappers and paper before I could relax. The same person operates the front desk and cafe so you have to go get them. When I bought a coffee I couldn't throw away my sweetener wrapper because the trash can was overflowing so I mentioned it to the lady who waited on me and she's just brought me another trash can and walked away. It was early morning and no one else was in the lobby. The trash stayed full all day because no one wanted to empty it. Also overheard another worker being rude to a foreigner asking for directions because he couldn't understand her. The gift shop remained closed the entire stay. A small dog ran around the lobby and jumped on my lap while reading. Not cute, not everyone loves dogs. During early morning hours there were 3 people working but they stayed in the bar talking. Several people needed to check out and had to go get them. After being bothered a few times they shut the door to the bar so they couldn't be seen.

By on Nov 4, 2016

5

great visit

Everyone

This hotel is the perfect place to stay if exploring the Mount Charleston area. We used it as our "base camp" for hiking the surrounding hills. The staff were all super friendly, helpful and polite. The room was clean, and the food in the restaurant was good. We didn't have any crazy waits or poor service. There were not a lot of people working, but that did not impact our service. The spinach dip is amazing. I think visitors see "resort" in the name and expect the hotel to have the ability to wait on visitors and provide amenities inline with Vegas strip resorts like the Venetian. This place is not a Vegas resort in that sense. However, the hotel and staff is much more personable, comfortable, and "real." You aren't surrounded by doormen and staff looking for tips 24-7.

By , from maryland on Nov 4, 2016

2

way off the strip........

Everyone

Air Conditioner didn't work first night - 120 degrees in Las Vegas. Uncomfortable night for sure. Fixed it the next day.

By , from Miami on Jun 27, 2016