A Vegas Weekend Treat - Not !
Publicado el 10/09/2009 en Hotels
We booked this Courtyard location because we wanted to stay in Summerlin, off the strip, and we thought we'd pay a little more to stay in a nice, quiet hotel for our last night in Vegas, so we could have a relaxing night before we went home. Well, we ended up being wrong on both counts. We had stayed the previous nights in a Strip property, which ended up being half the price, and twice as comfortable.
The problems we encountered were:
1) Although the room was comfortable enough, it was also very small. Plus, it was on the 3rd floor, facing west - and the freeway, which was a stone's throw away - so not only did you get the blazing summer sun in the afternoon (which the a/c couldn't keep up with , even with the shades closed), but we also got highway traffic noise coming through 24/7.
Also, having only one bar of soap provided was both inconvient and seemed pretty chintzy to me for a Marriot property.
2) There were a lot of "soccer families" in the hotel for the weekend, as the hotel is down the street from a big soccer complex. Not a bad thing by itself, but the idea of trying to relax by the pool wasn't going to happen, not to mention the occasional kid(s) running loudly down the hallway, or playing on the elevator.
3) Our smoke detector started chirping at 4am. We called the front desk, and a polite maintenance person did arrive in a fair amount of time, who did remove the offending detector, but the damage was done - nothing like a chirping smoke detector at 4am to ruin a good night's sleep. I was more irritated though that I felt the hotel staff had a half-hearted 'sorry about that' attitude, from both the clerk we spoke to at 4am, plus the clerk when we checked out of the hotel. I wasn't expecting to get a free night's stay out of it, but at least a sincere "anything I can do to make this better ?" would have really been appreciated.
We've learned our lesson, and will skip the Summerlin Courtyard next time we're in Vegas, no matter if it's for business or for pleasure.