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Country Inn & Suites By Carlson Lancaster

3.0 out of 5.0

Recent guest reviews

The hotel needs updating. The hotel is near the outlets and right across from Dutch wonderland. However It is in a major road with no traffic lights so it is kind of dangerous to walk across. Although people do it with their kids. The free breakfast was good (eggs, sausage, waffle etc). The pool facility also needs major updating. The floors looked dirty and the water wasn't clear... a little cloudy looking. The room itself was fine and clean. Hotel staff was nice. For a similar price, I believe there are hotels nearby or I wouldn't mind driving further to stay at a more updated hotel.

I had done a great deal of research on this hotel, so there were no surprises. The location was good, the facilities were in nice shape. We had a pleasant stay.

We were very pleased with County Inn & Suites. It was centrally located, attractive and very clean. The staff was friendly and helpful. I would recommend staying at this location if visiting Lancaster.

Wonderful location to all attractions. Clean and great service.

We had a wonderful experience and were very impressed with the staff, Location of the hotel and the size of the king sized suite. Only complaint would be the street noise of trucks passing by overnight, but I'll be sure to ask for a room at the back of the hotel next time we visit.

Clean and friendly staff. Rooms are very nicely kept. Close to all Lancaster attractions

Really nice staff, clean hotel, great indoor pool. Excellent rates. Family friendly.

Very convenient location to the places we wanted to see.

First hotel where I could hear the man snoring in the next room. Came back from a long day only to find room never cleaned!. To their credit the front desk Stephanie was GREAT, she made room up even though it was not her job! Also the general manager stopped by to apologize and drop off a gift. I truly appreciated their attempt to correct the problem. I just did not expect this in a hotel of this caliber.

Hotel has a great (central) location to all attractions of the area. Hotel very clean with a very nice and helpful staff.

The hotel was great! Very clean, quiet & comfortable. Staff were very friendly & accommodating. We arrived at 12noon & front desk welcomed us in for an early check in. Breakfast was great! Can't wait to go back.

Great overal experience. The hotel was located near wineries, outlets and the market place.

A great place to stay in Lancaster, PA. Central to everything, warm and inviting lobby, 24/7 coffee and cookies a great perk. Breakfast offers many choices including hot entrees. Rooms are spacious, clean and comfortable.

Truly don't know why this hotel is rated so low. We were extremely pleased with all aspects (hotel, room cleanliness, staff, breakfast, etc.). The discount we received made our stay even more delightful. Additionally, the Inn is conveniently located to the attractions we visited. Don't hesitate to book this place! We have stayed at various other places in Lancaster and this is definitely one of the top ones.

I'm very happy with the room. If you anyone considering to stay here, and needed a quiet night of sleep, then you will want to get a room that in the back, not the front, because the room in the front is closer the road (highway). There is nothing wrong with the rooms in the front, the rooms in the back is just quieter.

This hotel is conveniently located for the theater, shopping, and many restaurants. The staff was friendly, courteous, and knowledgeable. The rooms were spotless and comfortable. The breakfast was ok, not great. The cookies and coffee in the lobby were a nice touch. Overall, an above-average place to stay.

My husband and I had a great pleasure staying at this hotel. Room was clean, and gives us comfortable.

Overall this Country Inn and Suites provided one of the best travel experiences we've had in the past few years. Friendly, spacious, clean.... almost perfect. The only drawbacks were particular to our room's location (ask for one on the back side of the hotel). Otherwise, like I said, we've already recommended it.

WE met our cousins from NY at the Country Inn & Suites hotel in Lancaster, PA. We enjoyed the pool & hot tub and free breakfast buffet along with complimentary coffee and cookies in the lobby Our only complaint is that one of the elevators was very noisy..

The suite we stayed in was nice and clean. It had a separate bedroom from the living area which was great for us because one of us gets up much earlier than the other. We liked the frig and microwave in the room too.

Guest reviews for Country Inn & Suites By Carlson Lancaster

Everyone (8) Couples (13) Business (2) Family (6) Other (1) Friends (2)
3

close to dutch wonderland

Everyone

The hotel needs updating. The hotel is near the outlets and right across from Dutch wonderland. However It is in a major road with no traffic lights so it is kind of dangerous to walk across. Although people do it with their kids. The free breakfast was good (eggs, sausage, waffle etc). The pool facility also needs major updating. The floors looked dirty and the water wasn't clear... a little cloudy looking. The room itself was fine and clean. Hotel staff was nice. For a similar price, I believe there are hotels nearby or I wouldn't mind driving further to stay at a more updated hotel.

By , from ny on Aug 31, 2017

Review comment responded on Sep 4, 2017

Thank you for taking the time to review your recent stay with us. We are sorry to hear we fell short of your expectations in any way. Your feedback is very valuable and will be taken into consideration. Sincerely, Front Desk Staff

4

a 4 night stay here

Everyone

I had done a great deal of research on this hotel, so there were no surprises. The location was good, the facilities were in nice shape. We had a pleasant stay.

By , from NC on Jul 25, 2017

Review comment responded on Jul 28, 2017

Thank you for taking the time to review your recent stay with us. We're delighted you enjoyed your experience with us. We look forward to your next visit! Sincerely, Front Desk Staff

4

one of the best choices in the area

Everyone

We were very pleased with County Inn & Suites. It was centrally located, attractive and very clean. The staff was friendly and helpful. I would recommend staying at this location if visiting Lancaster.

By , from Knoxville, TN on May 19, 2017

Review comment responded on May 23, 2017

Thank you for recommending our hotel to fellow travelers, we hope to see your return! Sincerely, Front Desk Staff

5

great location

Everyone

Wonderful location to all attractions. Clean and great service.

By , from Virginia on Mar 1, 2017

Review comment responded on Mar 4, 2017

Dear Mike, Thank you for taking the time to review your recent stay with us. We value your experience and look forward to your next visit!

5

hotel in the middle of it all!

Everyone

We had a wonderful experience and were very impressed with the staff, Location of the hotel and the size of the king sized suite. Only complaint would be the street noise of trucks passing by overnight, but I'll be sure to ask for a room at the back of the hotel next time we visit.

By , from New York on Feb 28, 2017

Review comment responded on Mar 13, 2017

Thank you for taking the time to review your recent stay with us at the Country Inn & Suites by Carlson in Lancaster, PA. We place great value on your feedback and it will be taken into consideration. We hope to see you return!

4

very nice stay.

Everyone

Clean and friendly staff. Rooms are very nicely kept. Close to all Lancaster attractions

By , from new haven ct on Oct 30, 2016

5

nice hotel walk to dutch wonderland

Everyone

Really nice staff, clean hotel, great indoor pool. Excellent rates. Family friendly.

By , from New Jersey on Jul 23, 2016

5
Everyone

Very convenient location to the places we wanted to see.

By on May 28, 2016

3

disappointed

Families

First hotel where I could hear the man snoring in the next room. Came back from a long day only to find room never cleaned!. To their credit the front desk Stephanie was GREAT, she made room up even though it was not her job! Also the general manager stopped by to apologize and drop off a gift. I truly appreciated their attempt to correct the problem. I just did not expect this in a hotel of this caliber.

By on Jul 11, 2015

4

great amish experience

Couples

Hotel has a great (central) location to all attractions of the area. Hotel very clean with a very nice and helpful staff.

By on Jul 1, 2015