Best Western Cartland Bridge Hotel3.0 out of 5.0
Recent guest reviews
We had our daughters wedding reception last weekend at this lovely hotel. It was a wonderful day. The staff were fantastic, from the delicious canapés served on arrival to the excellent meal and the room was decorated beautifully! The buffet was served during the evening and rolls wee hot and tasty. Danielle and her team made sure each of our guests were welcomed and were particularly helpful with less mobile guests getting around. The big fireplace is a spectacular sight with plenty space for everyone. Many guests commented on gorgeous surroundings and we even managed a few photos outside despite the weather. Lots of guests stayed over and rooms were spotless, warm and welcoming. The breakfast was great with plenty choice of hot options to suit all. Thanks so much for all your help making our day fantastic!
Went for a bite to eat on Monday night went in after 7 had our main meal. Was going to have a sweet asked the waitress for menu it was just after nine to be told chef was away home. The hotel is local to us and we thought we would give it a try as the management supposed to have changed. We won't be back.
Returned to Cartland Bridge again for the Hogmanay evening. Fantastic. Staff really worked their "sock's off" to make it a great night for everyone attending. Meal was excellent, and each course served whilst very hot. Entertainment on the night was simply great. We have returned year on year for some time now, and will continue to do so while the hotel and staff delivers on the service, food quality, and entertainment provided to date. Well done the hotel and staff. Very much appreciated.
As a native of Lanark l know the Cartlad bridge hotel very well. I’ve seen it through the years at it’s very worst and know this because l worked in it at the time as a teenager. I’ve seen it at it’s very best over the last few years including a very large family reunion that took place there in August 2017 with family from Canada. My husband and l had lunch in there as a spur of moment decision today and we’re thrilled we did. The waiting staff were excellent, the lady on reception was pleasant and courteous. The star of the show was the head chef who came up to the bar to check if we were happy with our meal and to pass the time of day. Having traveled all over the world in my 46 years this is only the 2nd time a head chef has wandered through to have a chat. The meal was beautiful, cannot fault it, good wholesome food excellently cooked and hot! The chef himself stood and spoke to us for around 10 minutes, he was pleasant, funny and credit to the hotel. The Cartland Bridge would do well to keep him!
The food was lovely on Christmas day but that's all that can be said as service was shocking no management or supervisors to be seen. Dirty plates left on our table throughout the duration of our 4 course meal. Well I should say 3 courses as we never received our intermediate course which I believe was sorbet. I have emailed the company on hope of some response. Ruined a special day with family that a family member had paid £400 for us all. Let's hope his wedding there this year runs better than Christmas day!
Took my family for Xmas dinner at £55.00 per head and we arrived at 3pm and the waiter Took our drinks order which he was a nervous wreck ! Then a waitress took our starters which most off was soup of the day then nightmare it came freezing cold I pointed this out and not even apology ! We finished our starters then Waited a further 28 mins to get starters plates removed ! The turkey was tough the potatoes were brick hard the gravey was poor! Then it came to the deserts my youngest aged 8 Asked if he could have treacle pudding and pouring cream oops sorry no pouring cream we have ran out joke! I asked for a coffee please Then oops I’ve just poured extra coffee on your leg without a Sorry I got off my seat then Duty manager Becky said sorry we are under staffed and I’ll talk too you later the guy at the bar was so bored he hung over the bar ! Please stay clear as the emails I’ve received are a joke and don’t waste your money on this circus ! All run by clowns !!!
Had a great family Christmas meal here today, everyone friendly and welcoming, cannot thank Martin enough he went out of his way, on an extremely busy day to make sure our autistic son had the best time, nothing was too much trouble, will definately be back.
Booked a late overnight stay, friendly greeting on arrival, enjoyed both evening meal & breakfast. Lovely room, very spacious, clean and comfortable. Boiler problem dealt with in a friendly professional manner -7 degrees . Appreciated feedback from Scott, the new manager and wish him well in this venture
What a diamond. We are here at the party night and Danielle and Harry made our night so special, best in the last 3 years that we’ve been coming here. There is no limit to what Danielle would do for you she would even bend over backwards to get anything done for you! This has been the best Xmas party experience I have every had at cartland give the girl and boy a gold medal!!!
This really is a gem. I did however expect to be greeted by the hunch backed butler from the east wing! Unfortunately, the time of year has precluded me viewing this hotel in daylight, but have already booked for another week. The architecture and décor are spectacular, with a sweeping staircase that you expect the lady of the manor to descend in a full ball gown at any second. Oil paintings of previous owners and family adorn the walls and lots of beautifully crafted models of ships in glass cases. Superb wood panelling everywhere. Blazing log fires make the establishment even more welcoming than the friendly staff. Do not bother to visit if you enjoy modern hotels, this one is a gem for those who enjoy old fashioned comforts. Food is very good and plentiful and even the bar prices are not extortionate. One small warning however, no lift (it would ruin the place anyway) but second floor rooms require the personal provision of climbing boots, a rope and preferably a flag!! Forty seven steps! I will suffer however and this is definitely on my list of favourite Best Western Hotels countrywide. Bedroom was superbly equipped and spotlessly clean.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- 24-hour front desk
Best Western Cartland Bridge Hotel places you 2.7 mi (4.3 km) from New Lanark. This 18-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. In central Lanark, the hotel is also close to Falls of the Clyde.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. Start your day off with full breakfast, available for a fee.
All 18 rooms provide coffee makers, phones, and ironing boards. Guests can enjoy TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.
Best Western Cartland Bridge Hotel features free WiFi in public areas and a porter/bellhop. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 295 reviews