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Recent guest reviews

The hotel was gross I checked in and and hour later I canceled my reservation and got another hotel the hotel was gross and offered no amenities for visitors will never stay in one again of recommend someone to stay there

When I got to the hotel, I waited for 30 minutes to check in. Then the clerk told me they only had smoking rooms available so I canceled my reservation and left.

The check in process was quick and the staff was friendly. The rooms are small but comfortable and had everything I needed. A kitchenette is included but it was something I didn’t use on this trip.

Not impressed as I had to PAY to exchange towels mid-week at the front desk. My floor REEKED of marijuana the entire week I was there. The staff was notified numerous times but NOTHING was done about it?!?!?

Noise, mattress was on a metal frame, couldn't sleep hurt my back, slamming doors, i was un aware that i would be charged for making a reservation, i didnt ck in until the following morning, asked about refund, sad wasnt even checked in, sink, toilet didnt want to work, lots of noise, heat wasn't working, had to go to front desk, phone didn't work, ive never had an experience like this before

This place is pretty bad. It smells strongly like smoke, the rooms are not fully furnished (I had a kitchen but not one single item to use in the kitchen, no cups, plates, bowls, silverware, etc.) and there was an issue with the door locks so the poor woman at the front desk, who was amazing and the one bright spot at this place, had to literally break people into their rooms and then when you left, she would have to do it again. This place is very bare bones and I do not recommend it.

The bed was soiled, also hair and bed. Check in there was no attendit at the desk. Not very helpful at all.

When I arrived at the hotel no one was there to check me in. After calling multiple times no one came to check in. So I called woodspring Suites customer service to finally get somebody down to check us in. 30 minutes later. I double checked with the hotel staff that it was a non-smoking room. I was told yes. When I got to the room the only thing I could smell was cigarette smoke. It was a smoking room. It reeked, it was disgusting, it was not clean there was there was a bug in the bathroom. I called down to the front office multiple times and was unable to get anyone to pick up. To get a new room. So me and my child had to spend the night in a disgusting smoking room. I am highly disappointed and upset. I have stayed at woodspring Suites multiple times in the last few months. This was by far the worst hotel experience I have experienced with Orbitz.

Hotel has no curtains, after a long day, you just want to sleep in, it's impossible, to much sunlight shining through. And room service is not included in the price, you find that out when you check in, but you can purchase it for extra money. We put in for a none smoking room but ended up on a smoking floor in a smoking room.

We stayed here for 1 night. Check in was quick and easy. When we walked in the hotel to go to our room we were instantly hit with the smell of smoke and marijuana. It seemed like the whole hotel and definitely our room were penetrated by the smell. Room wasn’t super clean and we had booked a non smoking room and our room had 2 ash trays in it... by the time we arrived it was almost midnight so it wasn’t worth it to go and get a new room since we were checking out the next morning anyway. Would NOT book here again.

They provide nothing. They clean your room every 2 weeks unless you pay for more. There is a fee for everything. We had some roaches in our room. Drug activity seen.

I was very pleased with my stay at this hotel. Very clean and convenient to shoes and place to eat at. If I didn't want to eat out I could stay in and cook in the room. Would stay there again

stayed 2 nights in conjunction with local car event. Harley Davidson shop is at end of street, and all shopping and restaurants are very close. room was clean and comfortable

I paid $99 night for a dump nicest thing there is the laundry Room After I check in upon exiting the elevator to my room my kids started to frown up their faces The hallway had a funky smoky smell you could tell the carpet needs to be cleaned or replaced the room had the same smell luckily I bought Lysol and fabuloso with me after a few hours though the smell was back the beds were horrible the bed frames were all metal 1 piece with a cheap thin matress on them my husband could not sleep and to make matters worse on Saturday night After dinner we found a roach in the bathroom crawling on the wall I called to.the front desk the rep preceeded to tell me their is nothing she can do that they have a company called eco lab to spray I'm.not sure what that had to do with resolving or trying to rectify the issue but the staff is poorly trained How do you tell a paying guest nothing I can do call back Monday for the manager but the manager didn't have to be there for them to charge my card what a horrible experience and based on previous reviews they don't do a lot about complaints they apologize and never correct the issue roaches in a room nasty carpet hard bed i want my money back the place wasnt worth $99 per night far from.2 1/2 star i bet the manger wouldn't sleep there

N Florida Avenue Lakeland FL

Room options

Standard Room, 2 Double Beds, Smoking

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Accessible, Smoking

2 Double Beds | Sleeps 4

Standard Room, 1 Double Bed, Smoking

1 Double Bed | Sleeps 2

Standard Room, 1 Double Bed, Accessible, Non Smoking (Roll-in Shower)

1 Double Bed | Sleeps 2

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

WoodSpring Suites Lakeland places you within a short walk of Lake Parker and within a mile (2 km) of Wedgewood Healthcare Center. This 121-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.


Rooms

The 121 recently renovated rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Phones and desks are also standard. Limited housekeeping is available.


Property features

At WoodSpring Suites Lakeland, guests have access to free WiFi in public areas, express check-out, and laundry facilities. A stay here includes free parking. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.

Guest reviews for WoodSpring Suites Lakeland

Everyone (13) Family (4)
5
Everyone

By on Jul 14, 2020

1
Family Family

The hotel was gross I checked in and and hour later I canceled my reservation and got another hotel the hotel was gross and offered no amenities for visitors will never stay in one again of recommend someone to stay there

By on Jun 26, 2020

Review comment responded on Jul 1, 2020

I'm so sorry to hear that our hotel did not meet your expectations. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Since we are more of an extended stay, we allow our guests to customize their experience and only pay for the items they need or want to use. This allows us to keep our rates super low and affordable. We are so sorry if we failed to exceed your expectations in this area. Best wishes in all your future travels.

4
Everyone

By on Mar 29, 2020

Review comment responded on Mar 31, 2020

We appreciate this wonderful rating and thank you for choosing to stay with us!

1
Everyone

When I got to the hotel, I waited for 30 minutes to check in. Then the clerk told me they only had smoking rooms available so I canceled my reservation and left.

By , from Oxford, ny on Feb 17, 2020

Review comment responded on Feb 24, 2020

Thank you for taking the time to review our hotel, Debbie. Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you as this is certainly not the impression that we were aiming for. We do wish you all the best in your future travels.

4
Business Business

The check in process was quick and the staff was friendly. The rooms are small but comfortable and had everything I needed. A kitchenette is included but it was something I didn’t use on this trip.

By on Feb 3, 2020

Review comment responded on Feb 4, 2020

We are so happy to see that you enjoyed your time with us and that our accommodations fit your needs so nicely! We hope that you will consider staying with us again the next time you are in the neighborhood!

2
Everyone

Not impressed as I had to PAY to exchange towels mid-week at the front desk. My floor REEKED of marijuana the entire week I was there. The staff was notified numerous times but NOTHING was done about it?!?!?

By on Dec 12, 2019

Review comment responded on Dec 13, 2019

Our ultimate goal is to provide guests with a hospitable environment and comfortable stay that is clean and affordable. We sincerely apologize for the unpleasant odors and our unique linen exchange program. It is never our intent to have your room and stay be less than perfect so please forgive us as we revisit our standards and training to improve for you and future guests.

1
Family

Noise, mattress was on a metal frame, couldn't sleep hurt my back, slamming doors, i was un aware that i would be charged for making a reservation, i didnt ck in until the following morning, asked about refund, sad wasnt even checked in, sink, toilet didnt want to work, lots of noise, heat wasn't working, had to go to front desk, phone didn't work, ive never had an experience like this before

By on Nov 21, 2019

Review comment responded on Nov 21, 2019

We are deeply disappointed to see that so many things went wrong during your time with us. We work extremely hard to make sure that your stay is comfortable and pleasant - and are sorry that the issues with the plumbing and bed happened. We like to make sure that we use this type of feedback to ensure that we improve and fix the issues you mentioned above. Best wishes in all of your future travels.

1
Everyone

This place is pretty bad. It smells strongly like smoke, the rooms are not fully furnished (I had a kitchen but not one single item to use in the kitchen, no cups, plates, bowls, silverware, etc.) and there was an issue with the door locks so the poor woman at the front desk, who was amazing and the one bright spot at this place, had to literally break people into their rooms and then when you left, she would have to do it again. This place is very bare bones and I do not recommend it.

By , from Tampa on Jul 2, 2019

Review comment responded on Jul 3, 2019

We apologize for the issues you had and wish we had earned your recommendation.

1
Family Business Business

The bed was soiled, also hair and bed. Check in there was no attendit at the desk. Not very helpful at all.

By on Apr 21, 2019

Review comment responded on Apr 24, 2019

Thank you for this important feedback. First, I apologize for the condition of your room. In addition to friendly service, we are known for our super clean rooms and we are embarrassed that we disappointed you. About getting checked in, since we specialize in extended stays, we have set office hours instead of a 24-hour Front Desk. Were you able to use the lobby phone to alert the on-call staff that you needed to be checked in? I hope there was not a problem with that.

4
Everyone

By on Jan 26, 2019

Review comment responded on Jan 30, 2019

We're so glad you enjoyed a comfortable stay. Thank you for the 4-star rating.

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