From the moment you arrive, all staff are ready and willing to help. Everyone we ran into was pleasant to talk to and always provided a little extra service which was great. The hotel itself is situated on top of a hill just outside the bulk of the town so catching a bus or cab down to the town is ...
Location great, 15 min walk to town center. A short climb uphill on the return which we easily managed. We had 2 bed apt and had great view of the lake. Took great photos from the balcony. We paid NZD 30 for 3 days / 2.5 GB of wifi and used them up. Housekeepers cleaned the room and even did the ...
The junior suites are worth the booking. We had a great view if the lake and mountains and a very comfortable whirlpool tub to unwind in after days of hiking and tours. The hotel is short walk to the center of town (5-10 minutes). Great breakfast and very friendly staff.
The room was really a small 2-bedroom apartment, with large living room, dinning room (8-chair table) and a nice kitchen. The two bedrooms had their own bathrooms and small patio, plus the living room had a large, large patio/deck overlooking the lake. This was the most spacious "hotel" room I ever ...
Service veered from excellent to poor, seem to have a training problem with some staff. All interactions were polite and friendly, just some dropped ball, and some were not competent at required task. When we checked in our room was not yet ready, so we asked if they would let us know and that we would take lunch at the restaurant while we waited. They couldn't figure out how to charge to room before checkin, which was fine. Unfortunately the message that we were waiting in the restaurant never got passed after a staff change in reception, so after two hours of waiting around I decided to check. When I checked back they said the room had been ready for a while.There was also a fiiasco where I waited over 20 iminute for an untrained staff member to try to figure out the keys to safe deposit since there are no safes in the room. This almost made me late for a connection. Overall the suite room was nice, and had an excellent view, somewhat marred by the apartments just below and across the way which assured us of no privacy unless curtains drawn. I would not class the room or amenities as 5-star by the standards of the first class international hotels I've stayed in. Decent value for the cost, though.
Location great, 15 min walk to town center. A short climb uphill on the return which we easily managed. We had 2 bed apt and had great view of the lake. Took great photos from the balcony. We paid NZD 30 for 3 days / 2.5 GB of wifi and used them up. Housekeepers cleaned the room and even did the dishes daily! Carpet, sofa are worn but comfortable. This is no Ritz. But at Queenstown you don't want Ritz. Very friendly staff.
A little bit of a drive to town but the price makes up for the location. If you have a car this is a good choice to save some money to spend on other activities. Bed is comfortable and the hotel staff are quick and efficient.
We stayed in an Executive Lakeview One-Bedroom. Pleasant stay with no obvious faults but a bit expense for what you get. Smallish bedroom, nice fireplace and well appointed kitchen. The staff were helpful and friendly. View of the lake was good but there are better and biggger places closer to town at similar or cheaper rates.
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