Pros: It was a gorgeous view, and we LOVED having a fire place and the expansive view of the lake. The hotel was very clean and the room was spacious and had floor to ceiling windows overlooking the lake. At sunset, there's no where else in Queenstown that I wanted to be! The staff was wonderful. ...
We stayed here for two nights before heading out on the Routeburn track. It was perfect, big room to allow our suitcases to explode as we packed and repacked. It's within walking distance to the center of town where we would head for dinners and last minute camping gear. We liked being outside of ...
Had a great experience here! We ended up getting a suite since it was the only room available. It was amazing. Coffee in the room (with real milk!), separate bedroom/living area. It was perfect for 4 days in Queenstown. People complained about the hill. Yes it's steep, but it's only 2 blocks. Nothing ...
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Service veered from excellent to poor, seem to have a training problem with some staff. All interactions were polite and friendly, just some dropped ball, and some were not competent at required task. When we checked in our room was not yet ready, so we asked if they would let us know and that we would take lunch at the restaurant while we waited. They couldn't figure out how to charge to room before checkin, which was fine. Unfortunately the message that we were waiting in the restaurant never got passed after a staff change in reception, so after two hours of waiting around I decided to check. When I checked back they said the room had been ready for a while.There was also a fiiasco where I waited over 20 iminute for an untrained staff member to try to figure out the keys to safe deposit since there are no safes in the room. This almost made me late for a connection. Overall the suite room was nice, and had an excellent view, somewhat marred by the apartments just below and across the way which assured us of no privacy unless curtains drawn. I would not class the room or amenities as 5-star by the standards of the first class international hotels I've stayed in. Decent value for the cost, though.
Location great, 15 min walk to town center. A short climb uphill on the return which we easily managed. We had 2 bed apt and had great view of the lake. Took great photos from the balcony. We paid NZD 30 for 3 days / 2.5 GB of wifi and used them up. Housekeepers cleaned the room and even did the dishes daily! Carpet, sofa are worn but comfortable. This is no Ritz. But at Queenstown you don't want Ritz. Very friendly staff.
Hotel was very comfortable (has AC and Heater). Staff was exceptionally nice and friendly.
Pros: It was a gorgeous view, and we LOVED having a fire place and the expansive view of the lake. The hotel was very clean and the room was spacious and had floor to ceiling windows overlooking the lake. At sunset, there's no where else in Queenstown that I wanted to be! The staff was wonderful. Cons: I wish I'd noticed before I checked in that the hot tub needed to be reserved in advance. You can't just go in at any time, and it closes at 7:45 pm. It was quite warm the week we were visiting, so who wants to be in a hot tub in 80 degrees? Evening, esp sunset hours, would be much nicer, and we were bummed when the hot tub was reserved and we couldn't use it at will. The staff tried to make up for this, but it was still a bummer to not be able to utilize the amenity. Cleaning- housekeeping doesn't come every day, which wasn't a big deal for us, but is worth noting, if that's the advantage of a hotel stay to someone else.