The room is small, but no big deal we were in Tahoe, we spent most of the time outside. The property is spread out and we were down the road away from the office which was inconvenient when we needed something or wanted to pick up breakfast. The room was supposed to have been recently renovated, but there was torn parts of sheet rock, dim track lighting and fixtures above the bed that did not work and were only loosely attached to the wall. The pool was missing a big section of tiles. When we called to get more TP ( no daily room cleaning due to COVID-19) it never arrived. Staff was friendly when checking in and on the phone. It was a great location, close to restaurants and to the beach.
The front desk was told about the bathroom toilet that was leaking and constantly refilling. After the flapper valve was replace the contractor had the lift chain in the up position that the valve never re-seated and water continued to flow down the drain. After I reset the chain length the flapper valve did close. What a Pain... Next there was no HEAT or AC. It appears that the AC unit had not operated for several years due to the dust that was expelled during the ON function and turned off. Again mentioned to the front desk. AND as last mention, the elevator current inspection placard was not displayed, and is required to visible to elevator riders that the elevator inspection is current.
The location of the hotel was great. It was our favorite thing about the hotel. But we were very disappointed with the cleanliness of our room. The toilet had dried pee all around it. You could smell the urine and the floor was not swept or mopped. Both our windows had no springs. The window in the bathroom kept rattling all day and night which made having a good night sleep impossible. When all of this was brought up to the staff at checkout, the response was: it was to windy. But yet the window that faced the street didn’t rattle all night. It seemed the window in the bathroom was poorly installed or a temporary fix.
There was quite a bit of mold on the ceiling of the shower. A simple cleaning or paint would fix the issue but is a direct result of a lack of care.
Staff was kind, but hidden fees, damaged reading lights and a very poor and basic breakfast took away from what could have been a great experience.
Hotel staff does not care for greetings. They were rude over the phone before we checked in. They are rude in totality. Had to call 2 times for a toiletry and still no one came after they said they will "run it down", we were there 2 hours!. Their key cards never worked. We had to go in to the office or call them to show them they didnt work every time we retuned to the room. A lot of people were having the same problems. They did not express any feelings of being sorry for any inconvinience. They never thanked us for our stay or asked for feed back. Not even a smile. I could not stand their stern and cold faces. Customer service retraining for the whole staff I would say!
The location is fantastic! the village is just across the street.
The bathroom had only a hanging door that could not be locked. Awkward with multiple people in the room. No fan in the bathroom, so the shower steam condensed on the ceiling and dripped in the bathroom.
Door lock can’t be opened that I have to go back to front desk 3 times to get helps, because there’s no direct phone outside of rooms. And front desk is on the other side of another building that I have to walk out to street and around the building. Room on 2F has almost no water pressure, and hot water is barely warm enough. The restaurant across street (rt 50) is playing loud outdoor music past 10:30 pm that the wall/door/window is not able to block the noises. People behind front desk seems nice, maybe the only plus for this hotel.
The hotel is in a good location. Good enough for a couple of nights stay. The breakfast is not good not bad. Very expensive weekend rates.
We stayed in the back portion of the property. The rooms are in poor condition. Dirty towels/sheets. This is after changing rooms once for the same reason. The pool/spa are filthy and are not being properly maintained. I would not return.
Simply terrible. There's extra charge, all facilities were dirty, and most importantly, the room was totally different from the pictures on the website. The worst hotel I've been to. In fact, it was not a hotel, it's a motel.
Nicely remodeled. The grounds had a majestic as well as rustic look. Beds were new and linens clean. Centrally located for easy access to heavenly, shopping and casinos. Staff was friendly and knowledgeable. The arrangements with the restaurant and gym next door were awesome. Shower could use a little expansion. Sauna and spa could use a little work but good experience all around.
Hotel Becket Lake Tahoe, Trademark Collection by Wyndham places you within a 5-minute walk of popular attractions such as Heavenly Gondola and The Shops at Heavenly Village. This 166-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and a spa tub.
Enjoy a leisurely bite to eat at Ten Crows BBQ, the hotel's onsite restaurant.
All of Hotel Becket Lake Tahoe, Trademark Collection by Wyndham's 166 rooms are recently renovated and have an array of amenities, including refrigerators, coffee makers, and free local calls. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Safes are also available.
Renovated in 2016, Hotel Becket Lake Tahoe, Trademark Collection by Wyndham offers a spa tub, free WiFi in public areas, and a meeting room. You'll find limited parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this beach hotel include a seasonal outdoor pool, free newspapers, and a terrace.
The room is small, but no big deal we were in Tahoe, we spent most of the time outside. The property is spread out and we were down the road away from the office which was inconvenient when we needed something or wanted to pick up breakfast. The room was supposed to have been recently renovated, but there was torn parts of sheet rock, dim track lighting and fixtures above the bed that did not work and were only loosely attached to the wall. The pool was missing a big section of tiles. When we called to get more TP ( no daily room cleaning due to COVID-19) it never arrived. Staff was friendly when checking in and on the phone. It was a great location, close to restaurants and to the beach.
Thank you for your feedback! Please contact us directly to discuss any issues you may have experienced.
The front desk was told about the bathroom toilet that was leaking and constantly refilling. After the flapper valve was replace the contractor had the lift chain in the up position that the valve never re-seated and water continued to flow down the drain. After I reset the chain length the flapper valve did close. What a Pain... Next there was no HEAT or AC. It appears that the AC unit had not operated for several years due to the dust that was expelled during the ON function and turned off. Again mentioned to the front desk. AND as last mention, the elevator current inspection placard was not displayed, and is required to visible to elevator riders that the elevator inspection is current.
Thank you for your feedback regarding the issues you experienced during your stay. All rooms have heat and AC, so this is not typical feedback for us. We will address these issues directly
The location of the hotel was great. It was our favorite thing about the hotel. But we were very disappointed with the cleanliness of our room. The toilet had dried pee all around it. You could smell the urine and the floor was not swept or mopped. Both our windows had no springs. The window in the bathroom kept rattling all day and night which made having a good night sleep impossible. When all of this was brought up to the staff at checkout, the response was: it was to windy. But yet the window that faced the street didn’t rattle all night. It seemed the window in the bathroom was poorly installed or a temporary fix.
Thank you for your feedback,I apologize for the issues experienced during your stay here with us, as this is not typical feedback for us. We hope that you come back and try us again soon.
There was quite a bit of mold on the ceiling of the shower. A simple cleaning or paint would fix the issue but is a direct result of a lack of care.
Thank you for your feedback, we will work directly to address this issue.
Staff was kind, but hidden fees, damaged reading lights and a very poor and basic breakfast took away from what could have been a great experience.
Thank you for your feedback, we are working hard to improve the breakfast experience and hope you come back again soon.
Hotel staff does not care for greetings. They were rude over the phone before we checked in. They are rude in totality. Had to call 2 times for a toiletry and still no one came after they said they will "run it down", we were there 2 hours!. Their key cards never worked. We had to go in to the office or call them to show them they didnt work every time we retuned to the room. A lot of people were having the same problems. They did not express any feelings of being sorry for any inconvinience. They never thanked us for our stay or asked for feed back. Not even a smile. I could not stand their stern and cold faces. Customer service retraining for the whole staff I would say!
Thank you for your response I apologize for your experience at the front desk, as this is not typical feedback we receive. Please contact me directly to discuss further.
The location is fantastic! the village is just across the street.
Thank you for taking the time to let us know of your recent stay and we appreciate the 5 out of 5 rating! We look forward to having you back as our guests in the near future.
Thank you for your feedback, we are happy you enjoyed your stay!