Worst hotel experience ever, did not have our hotel room reservation ready, because of our delay in Denver because of Blizzard. Arrived at 4am after 4 hour wait on tarmac in Denver because of Blizzard. Called Wed. evening to tell hotel we were going to be late, after airline notified us of delayed flight. Arrived at hotel, clerk gave us room key for already occupied room, had to get another room, but did not give us a Smoking room, as originally designated.Later that day ask for Smoking Room, gave us a room with a wasp and spider in it, after I got bit. Next room, 3rd try by hotel to get it right, was next to family that yelled at each other all evening. [...]
That is great to hear. Thank you for joining our family and we will always aim to live up to your standards. Regards, James.