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Holiday Inn Express & Suites, Lake Elsinore

2.5 out of 5.0

Recent guest reviews

Pool broken. Breakfast great and good location. Someone had noisy kids one night upstairs.

Room was nice and breakfast was very good for a "help yourself" style meal. Website said noon check in. Arrived at noon but policy is 2pm. Returned at 4pm and room still not ready. Finally about 5pm the room was ready

The room we were assigned had a bathroom in poor repair. The shower faucet leaked about as much water as flowed from the shower head and mildew was growing around the poorly sealed tub surround. The room window refrigeration unit made so much noise that we did not utilize it.

I forgot something in the room that was very important… Called back to the hotel, and they were able to overnight mail it to me via FedEx, so very dependable and Mark was outstanding!I

Had pizza delivered in this secured building thought it was cool that they were let in. Seems to be adequate and close parking all around the building. It was quiet, comfortable, and everything worked perfectly and was super clean.

Room was comfortable. Staff was pleasant. Convenient location for our one night stay.

As I said old tired room not very quiet . Not what I would call a good value. Had problems turning off tv , had to unplug. Hard to get to . Might try someone else next time.

The hotel was very clean and all the works were very nice. There breakfast was GREAT because they had lots of food to choose by and everything was hot. We really enjoyed our breakfast everyday. The hotel was easy to find and it was right off the highway 15. If we do go back to Calif. again and were in that area I would stay there again.

We were just a few miles from Murietta and Temecula where the prices were much higher, and right off the freeway. Everyone was friendly. Nice decor in the rooms.

The hotel met my expectations, had a wonderful time, would recommend it.

Got there late and staff was friendly. Room was nice.

the room had a trashcan full of stuff including a dirty diaper, only had 1 towel, phones didn't work and the outdoors light were on so hard to see the hotel. Also I paid for an upgrade for the sofa bed on the couch and that was missing sheets. No good. I still haven't got a call back from the hotel.

Very convenience close to the freeway and the continental breakfast was delicious. Great time with my husband.

Tried to use the gym but they do a Weight watchers weigh in so was unable to get a workout due to this activity taking place in the gym. Rear entry doors were not working so I had to walk around to the front to enter location, back was close to my room.

Ordinary Holiday Inn Express. Typical to what you'd get just about anywhere. Carpet in the hallways needed replacing, but in the rooms was much better. Nice room. We had a King, which was large and accomodating. Free breakfast was incredible. Eggs, canadian bacon, biscuits, gravy, made to order pancakes, muffins, waffles, cereal, yogurt, breads, bagels, pastries, juices, coffee, fruit. We were stuffed. Didn't have to eat lunch! I did get a couple of bites, which at first had me thinking bed bugs... BUT I can't say for sure. Found them in the afternoon after check in, but did not get any more after a full nights sleep in the bed. So it could have been a spider bite or something. Could have been in the Casino... not sure. But couldn't write the review without at least a mention.

What a truly wonderful experience. Sadly, I had to travel 3,000 miles to this area for a bereavement event for a dear friend. This in itself can be a very stressful event. However, Lake Elsinore, being far from airports and without much for cab or public transportation can be even more difficult in a situation like mine where I don't have a driver's license for a rental car. The staff at this hotel really went out of their way to assist my situation without knowing any of the above circumstances. I was greeted my first night by a very nice girl who had just started. She was unsure how to work with my reservation though an online service and had to get the manager for help. Together, they immediately got me checked in and a room on the 3rd floor (I love being on upper floors when traveling alone). The room was very clean, no bugs (I always do a through check upon arrival), nice size television, large comfy bed with lots of pillows, 2 night stands, a comfy chair, desk, dresser, microwave and large bathroom. It was easy to get a good night's sleep in the nice bed. The next morning I woke up early to grab some continental breakfast downstairs and was pleasantly surprised to find cinnamon rolls, bananas and a lot of other delicious carbs and options. Shortly after breakfast, I required some assistance from the front desk trying to arrange transportation to the event I needed to attend that night. The manager promised to find something for me and confirm later. I walked to the nearby shopping center and while I was there I received a call from the mgr saying that it was difficult to find a cab but he had done so and with a warning that I would need cash for this particular cab. I was really touched that he continued to call around until someone said yes (just a warning, taxi's are not easy to obtain in Lake Elsinore unless they are taking you far away, I guess it's not worth the money to them). When I returned to my room, I realized I failed to bring shaving cream and razors. I had already undressed and didn't want to go back downstairs. I called to the lobby and they volunteered to bring it to my room and in less than 5 minutes, the shaving supplies arrived! Upon checkout, I asked about the local buses to find a way over to the Metrolink. The same manager from the taxi experience directed me to a bus stop around the corner . I couldn't find the bus stop and called over to the hotel. The call was disconnected, but I finally located the bus stop during the disconnection. 2 minutes later, I heard my name being yelled from behind. I turned around the discover the manager asking if I was ok and asking me to signal with a thumbs up if I was. I think that is INCREDIBLE service. Nowadays it is rare you come across people so friendly and helpful in everyday. I highly recommend this hotel to anyone requiring a stay in Lake Elsinore. You will sleep well, be treated well and eat very well for a great price.

It was my pleasant stay in this hotel. The staff was helpful and nice , the room was comfortable . I just like there hot breakfast. The breakfast area was clean and spacious . Overall I will give 5 stars to my rating.

Always super clean and comfortable. Breakfast was very good also. I will come back

The hotel was above average for a 3 star hotel. I would have liked if they had a mini fridge in the room so we could bank food or keep our water cold (which is the only reason they got a 4 on amenities and comfort). The staff was great and are more than willing to help with any issues that may arise. The breakfast was also pretty decent with hot eggs and bacon as well as fresh biscuits. They also had other cold food that is located at most hotels like cereal and muffins. The location is great too, it is close to at least 4 or 5 fast food joints as well as a gas station a grocery store and a walmart. This is convenient in case you need to pick up a real quick gift or flowers. Overall the hotel is good an i would recommend it to people that are staying in this area.

Jeff at the front desk was super-friendly making sure we had dining recommendations and that our priority club number was on file. Safe, clean, comfortable place. Definitely worth a visit if you want to save a little money and don't mind driving into Temecula.

31573 Canyon Estates Dr Lake Elsinore CA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express & Suites, Lake Elsinore places you 2.9 mi (4.6 km) from Canyon Lake Country Club. This 73-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. March Field Air Museum is also within a 30-minute drive.


Dining

Free buffet breakfast is included with your stay.


Rooms

Holiday Inn Express & Suites, Lake Elsinore's 73 air-conditioned rooms provide iPod docks, microwaves, and refrigerators. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and video-game consoles. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include coffee makers, free newspapers, and free local calls.


Property features

Guests of Holiday Inn Express & Suites, Lake Elsinore have access to an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. A multilingual staff is on hand to help secure valuables, and offer sightseeing advice. Additional amenities include a meeting room, a business center, and free newspapers.

Room options

Standard Room

Queen 1 | King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Holiday Inn Express & Suites

Everyone (6) Couples (16) Business (6) Family (11) Other (2) Friends (2)
4

family visit

Everyone

Pool broken. Breakfast great and good location. Someone had noisy kids one night upstairs.

By , from g on Apr 19, 2017

Review comment responded on Apr 27, 2017

We apologize for the pool issue, unfortunately un forseen circumstances obligated us to closed out the pool for couple days to ensure proper water treatment. On the other hand we happy you enjoyed breakfast and the room itself. We look forward to see you again. Guest Relations

4

nice room but not ready when i arrived

Everyone

Room was nice and breakfast was very good for a "help yourself" style meal. Website said noon check in. Arrived at noon but policy is 2pm. Returned at 4pm and room still not ready. Finally about 5pm the room was ready

By , from wichita ks on Apr 7, 2017

Review comment responded on Apr 27, 2017

I apologize for the delay on your check in , our check in time is always 2pm . We try to accomodate earlier check ins if the room type is available.

3
Everyone

The room we were assigned had a bathroom in poor repair. The shower faucet leaked about as much water as flowed from the shower head and mildew was growing around the poorly sealed tub surround. The room window refrigeration unit made so much noise that we did not utilize it.

By on Nov 29, 2016

Review comment responded on Dec 4, 2016

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rocky Guest Relations

5

great staff! very friendly and professional!

Everyone

I forgot something in the room that was very important… Called back to the hotel, and they were able to overnight mail it to me via FedEx, so very dependable and Mark was outstanding!I

By , from Monterey Ca on Sep 10, 2016

Review comment responded on Sep 21, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4

comfortable room and amenities.

Everyone

Had pizza delivered in this secured building thought it was cool that they were let in. Seems to be adequate and close parking all around the building. It was quiet, comfortable, and everything worked perfectly and was super clean.

By , from California on Sep 5, 2016

Review comment responded on Oct 2, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4

what you would expect.

Everyone

Room was comfortable. Staff was pleasant. Convenient location for our one night stay.

By on Jul 4, 2016

3

old tired room not very quiet

Couples

As I said old tired room not very quiet . Not what I would call a good value. Had problems turning off tv , had to unplug. Hard to get to . Might try someone else next time.

By on Dec 15, 2015

5

enjoyed our stay

Families

The hotel was very clean and all the works were very nice. There breakfast was GREAT because they had lots of food to choose by and everything was hot. We really enjoyed our breakfast everyday. The hotel was easy to find and it was right off the highway 15. If we do go back to Calif. again and were in that area I would stay there again.

By on Nov 22, 2015

4

good value and location

Couples

We were just a few miles from Murietta and Temecula where the prices were much higher, and right off the freeway. Everyone was friendly. Nice decor in the rooms.

By on Sep 16, 2015

5

great getaway, great staff, had a good time.

Couples

The hotel met my expectations, had a wonderful time, would recommend it.

By on Jul 27, 2015