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Quality Suites

2.0 out of 5.0

Recent guest reviews

First room - tv and fridge did not work, had to be moved. Construction woke me up early the next morning. Bed was comfortable, just an awkward room layout with tv between a wall.

Great front desk lady, excellent location, by downtown restaurants, nightlife,and art, walk across street to lake and park. I had a do not disturb sign on the door, I was getting dressed and a maid unlocked my door and was looking in talking to me! I was so embarassed. There was still 90 minutes til checkout time. At night, there was a couple screaming and fighting. Front desk said he'd check on it. Should have called police. Breakfast is mehh, and I'm not that picky.

Rude front desk reception. Construction openly going on while guests are passing. Musty rooms. Uncomfortable beds

We had no hot water the first night...switched rooms because of mold in bathtub ...new room smelled bad and was gross... Smell of pot all through the hotel...and blankets on the bed had brown stains and smelled horrible...this place is just nasty and not worth 90.00 a night....

The 1st room 328 they put us in had mold growing in the AC & you can smell it when you walk in the room. I took pics and will share if needed...... Then they put us in room 315, not a bad room other than the AC barely blows..... but apparently the batteries in the key lock thing died... well after 5 trips downstairs, 25 mins and my boyfriend complaining they FINALLY sent maintenance to open our door. NOT a great hotel. Not to mention while standing in the hallway one of the cleaning ladies told us room 420 has broken AC & recliner, said management has been told numerous times..... And on breakfast, we'll it was good.... only thing is the milk was warm so we asked for cold milk.... the maintenance man didn't want to get us any, but a nice older lady did.

Location was reason for booking. Price good for area. Room comfortable but should have been cleaner. Would not stay on bottom floor - too much noise. It fit my needs well.

Great breakfast but the room was really really dirty. The breakfast was great, the staff was great, but the lack of cleanliness will cost me not to ever go there again. Sorry

We loved our room. It was very large & comfortable. The hallway did not have a/c, but that was no problem. We had a large jacz tub. Will stay there again next year.

This hotel only needs updated furniture,and carpet then it'll be a 4 star. The pool area was nice,the breakfast was the best. Location is awesome,across from the lake.

Had to rooms. Second room you could smell smoke and it was non smoking. Smoke coming from bathroom vent. Was moved to another room on ground floor. No lock on window nor outside screen. Hotel put wood to keep window from opening. Probably would not stay there again.

When you walk in the hotel, it does not have that mildew odor that most hotels have. I love that the whirlpool was in the bathroom and it was very clean. All in all we had a wonderful stay and will return.

Arrived a little too early for check-in but they let me get the room. After getting to the room, the sofa bed was broken but when reporting it they upgraded me to a Jacuzzi Room. Fantastic room. Breakfast was hot and ready. The staff was so accommodating and very polite and helpful.. I would definitely go here again.

In town for casinos. Across town, but only 10 min drive. People very nice but property old and run down. In safe area.

Stay at hotel for work in area. The best thing about the room was the layout. I thought the room could have been cleaner. Maintenance of room needs improvement ex. Shower drain was clogged. The breakfast was great and it was served at a great time for me in the morning. Overall it was worth the money.

Location was near downtown area of old casino on Shoreline. Location allowed easy movement to various ballparks. Breakfast was usual eggs and assorted breads but no waffles that kids want. Nice room with two areas - bedroom and sitting room. Only working ice machine was on main floor. Left room at 10 A M and returned at 8 P M to find that no housekeeping service to room - had to go to front desk to get clean towels Would stay for tournament again but would not stay if whole family on trip

The room could have been a bit cleaner, and some items needed repair. However the staff was very kind, spacious rooms, and complimentary hot breakfast with eggs and sausage. Internet was super fast too. Great value for what you get.

The desk clerk was very rude. She did not try to assist me when she told me both of my reservations had been cancelled, when I told her it was only one that was cancelled.

they hotel was in the perfect location for my needs. it is in walking distance to the lake Charles civic center and historic downtown lake Charles. the front desk clerk's personality can only be described as non-existent. the room itself was cute, reclining chair, pull our sofa and kitchen area separate from the sleeping area. that was a nice touch. however, the housekeeping staff was there BRIGHT AND EARLY and looked miffed when I told her she did not have to clean, but extra towels would be required. the bathroom light did not work without a warm-up light show of flickers and noises, and once on it only spotlighted the dead insects within the light fixture. the shower curtain rod was so angled, that the curtain would not stay closed for your entire shower. there is also no vent in the bathroom, so showers are hot and bathroom experiences were on the malodorous side. and the curtains did not stay closed on our lakeshore drive facing window, so we had to use the pants hangers and clip them closed when we were in the room, or run the risk of being the best show in town!

Me and my fiancee stayed here for contraband weekend. The location was perfect- you could nearly walk to the civic center. The staff was professional and courteous. The hallways were a bit stuffy..could've used a fan or something but the rooms were perfectly fine and neat and clean. Plently of room, overall a positive experience.

Staff was awesome. I would recommend this hotel to family n friends.

401 Lakeshore Drive Lake Charles LA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Quality Suites is a short stroll from Lake Charles Civic Center and Children's Museum Lake Charles. This 111-room motel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Lake Charles Convention and Visitors Bureau and North Beach Interstate 10 are also near this Lake Charles motel.


Dining

Free continental breakfast is offered each morning.


Rooms

All 111 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Ironing boards, desks, and free toiletries are other standard amenities.


Property features

Guests of Quality Suites enjoy features like an indoor pool, free WiFi in public areas, and laundry facilities. You can take advantage of free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking (Living Room)

King 1 | Sleeps 2

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Quality Suites

Everyone (4) Couples (29) Business (14) Family (18) Other (3) Friends (5)
3

it was okay just nothing special

Everyone

First room - tv and fridge did not work, had to be moved. Construction woke me up early the next morning. Bed was comfortable, just an awkward room layout with tv between a wall.

By , from texas on Oct 17, 2016

3

mixed bag

Everyone

Great front desk lady, excellent location, by downtown restaurants, nightlife,and art, walk across street to lake and park. I had a do not disturb sign on the door, I was getting dressed and a maid unlocked my door and was looking in talking to me! I was so embarassed. There was still 90 minutes til checkout time. At night, there was a couple screaming and fighting. Front desk said he'd check on it. Should have called police. Breakfast is mehh, and I'm not that picky.

By , from Texas on Sep 29, 2016

1
Everyone

Rude front desk reception. Construction openly going on while guests are passing. Musty rooms. Uncomfortable beds

By on Jul 18, 2016

1

dirty

Everyone

We had no hot water the first night...switched rooms because of mold in bathtub ...new room smelled bad and was gross... Smell of pot all through the hotel...and blankets on the bed had brown stains and smelled horrible...this place is just nasty and not worth 90.00 a night....

By on Feb 29, 2016

1

mold in the a/c

Couples

The 1st room 328 they put us in had mold growing in the AC & you can smell it when you walk in the room. I took pics and will share if needed...... Then they put us in room 315, not a bad room other than the AC barely blows..... but apparently the batteries in the key lock thing died... well after 5 trips downstairs, 25 mins and my boyfriend complaining they FINALLY sent maintenance to open our door. NOT a great hotel. Not to mention while standing in the hallway one of the cleaning ladies told us room 420 has broken AC & recliner, said management has been told numerous times..... And on breakfast, we'll it was good.... only thing is the milk was warm so we asked for cold milk.... the maintenance man didn't want to get us any, but a nice older lady did.

By on Oct 20, 2015

3

buisness trip

Couples

Location was reason for booking. Price good for area. Room comfortable but should have been cleaner. Would not stay on bottom floor - too much noise. It fit my needs well.

By on Sep 22, 2015

1

great breakfast but

Families

Great breakfast but the room was really really dirty. The breakfast was great, the staff was great, but the lack of cleanliness will cost me not to ever go there again. Sorry

By on Sep 20, 2015

5

4h family trip

Families

We loved our room. It was very large & comfortable. The hallway did not have a/c, but that was no problem. We had a large jacz tub. Will stay there again next year.

By on Sep 5, 2015

4

enjoyed my business getaway

Families

This hotel only needs updated furniture,and carpet then it'll be a 4 star. The pool area was nice,the breakfast was the best. Location is awesome,across from the lake.

By on Jul 22, 2015

3

in town for funeral

Families

Had to rooms. Second room you could smell smoke and it was non smoking. Smoke coming from bathroom vent. Was moved to another room on ground floor. No lock on window nor outside screen. Hotel put wood to keep window from opening. Probably would not stay there again.

By on Jul 22, 2015