- Disliked: Staff & service, room comfort
This place (the rooms we got) had zero amenities except hand soap, bugs were in the room, room was not cleaned one day, their is a kitchen with nothing provided including a coffee pot but no coffee. The worst was the shower. I took tap water out from the tap with a cup and poured it on my body. We did not complain because we are not picky when we are in a different country where we don't speak the language. Breakfast was excellent. The overall property is beautiful. The front desk lady got mad at my husband because he got upset (raised voice, no use of bad language) that we left 45 minutes after check out from our room and needed to pay more. She was just doing her job and called the owner who was nice to say not to charge extra. But the lady was so vengeful that she didn't let us warm up our pizza in the kitchen and shut off the water in the reception building so we couldn't wash our hands or use the toilet. She turned it back on at 2 pm before her shift ended. Very upset with Orbitz for misguiding me into paying full price upfront with no refund to cancel, and charging me a price that a nice resort was charging in that town. Based on the price, I thought it would be a fantastic place. Some rooms were renovated but our rooms were so old that the tiles in bathroom were cracked and they ran out of tiles so part of it was exposed cement. I paid multiple hundred dollars per day per room due to being misguided by Orbitz reviews.