AC Palacio del Carmen, Autograph Collection5.0 out of 5.0
Recent guest reviews
Hotel was picturesque and quaint with great staff. Very helpful and knowledgable.
Simply put this hotel experience was one of the best hotel stays I've ever had. Staff was always there to help and guide with directions, food recommendations(not tourist traps) and best must-see attractions. They were able to give us an upgrade simlply because it was available and what a spectacular room it was! Direct views to the cathedral and open spaces. Not to mention the room was huge, easily 800 sqft. Air conditioning, mini bar (stuit rooms have free mini bar), free parking. Don't hesitate on booking this AC hotel. Would stay again without thinking twice. Thank you hotel staff for your help and assistance!
Great location within walking distance of the historic city center but in a charming quiet village like setting. The staff was very courteous and helpful. Good parking for our rental car and the hotel is located in a location of easy access for entry and exit from the city. The rooms are spacious and the maid service very good. We would highly recommend this hotel.
If you are expecting 5 star service from this hotel be prepared to be disappointed. No bellman, parking valet or anyone else to greet or help you upon arrival. Only one person at the check in desk who also had to bring our bags to the room. Very strange. I have never been in a hotel that had so few people working in it . The room was in the new part built off of the original convent but connected by a glass walkway that was boiling hot due to the lack of AC. The room itself was of decent size but again the AC was abysmal and considering it was in the mid 80's, necessary. I spoke to the front desk regarding this but nothing was ever done. The amenities were pretty much there but strange things like only 2 towels and one soap in the bath and when i requested more towels the desk clerk said "well, we only put 2 in the rooms." They did however put more in the room while I was out, thankfully and the minibar was free for water, beer and soda. The WiFi internet service which is 12 euros a day was the worst I have ever encountered and never worked properly. I tried 3 different cards and never was able to connect after trying for several hours. The manager explained that they had a contract with Movistar and that it was not the hotel but I said that shouldn't the hotel make sure that the service worked for its guests. There is free Wifi in the lobby and I just had to use that. On the plus side, the hotel is very conveniently located ( once you find it ) and within easy walking distance to the cathedral and the old part of town. Also the price was pretty reasonable so if you are prepared to put up with the inconveniences I guess it would not be a bad choice.I will recommend this hotel with the proviso that you should not expect this to be a 5 star hotel but a 3 star with according service. I did take a look at the only other 5 star hotel in town which is the Parador de los Reyes Catolicas right next to the cathedral and THAT is a 5 star hotel. Absolutely gorgeous but considerable more expensive. I think I would spring for that next visit.
This hotel was lovely in all ways. The design is an incredibly interesting mix of the old and very modern. The rooms are lovely. The gym was also excellent, though too hot. Staff were helpful.
Hotel Palacio del Carmen, Autograph Collection places you within a 10-minute stroll of popular attractions such as Santiago de Compostela Cathedral and Obradoiro Square. This 5-star hotel has 74 rooms and welcomes guests with a restaurant, an indoor pool, and free self parking. Centrally located in Santiago de Compostela, the hotel is also a short walk from Raxoi Palace and Santiago de Compostela Cathedral Museum.
This hotel serves as home to a gastropub, along with a restaurant that specializes in Mediterranean cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.
All 74 soundproofed rooms provide minibars, phones, and desks. LCD TVs come with satellite channels, and WiFi keeps guests connected. Bathrooms offer hair dryers and designer toiletries.
Guests staying at Hotel Palacio del Carmen, Autograph Collection enjoy an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 7 meeting rooms, a business center, and free newspapers.