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Royal Palm Hotel

4.0 out of 5.0

Recent guest reviews

disgusted as my friends room was broken into and all his clothes and watch was stolen on the 05-01-18..few of his wifes clothing and shoes were also stolen..terrible service from the hotel after the sympathy at all..not even a sorry..we were planned to stay longer but after this we decided 2 check out..disgusted

Not very clean and also unable to accommodate much after hours . No room services , we complained abt our room and they only offered to move us to to another room the next day . No duty manager available after hours . Lots of flies at breakfast and burnt toast

Royal Palm is s beautiful hotel. it is situated across the Gateway Mall. The deluxe rooms are outstanding- so beautiful however the standard rooms are quite not nice. The breakfast needs some improvements.

Royal Palm never fails to satisfy! The rooms are immaculate and clean with warm inviting decor. The spacious balconies boast views of Gateway which is conveniently located. You can simply walk across or get dinner delivered to you! Besides the hotel itself, the staff are wonderful. BELINDA especially is amazing to work with and Ishara as well. I will always stay here when I come to Durban! And so will my family at all times.

Nice hotel friendly staff but very poor when it comes to maintaining the hotel. Kitchen Cupboards swollen with Water, it is disgusting. Breakfast is great and staff there superb. Good location. They just need to maintain things that break.

The rooms are beautiful, very spacious and the location of the hotel is superb. Unfortunately the service is very mechanical, you don't get the service with a smile sort of thing in the restaurant or at the reception. WIFI availability made a big difference for me as I had to do some work from the room.

Wonderful stay. Everything about the staff exceptional. Congratulations you guys are doing a lot right there. Dish restaurant serviced excellent menu, the hotel cleaning staff was efficient and did a great job.

Overall we had a pleasant stay. Check-in and check-out were fast and efficient. The porter was prompt to arrive and very helpful. The breakfast was good and the waiters were accommodating. A word of caution - we were advised to book an executive suite to accommodate our family of four, which includes 2 toddlers who required camp-cots. Although the cots fitted, the bedroom part of the suite was extremely cramped, with barely any space to move around. The layout of the room was poorly thought out with a narrow passageway and a kitchenette that closed off an otherwise specious unit. The cleaning service was also sub optimal - although the room appeared neat and clean, there was a broken glass that we noticed was not removed for the duration of our stay, the bins weren't emptied out, neither was the balcony cleaned.

Our room was fantastic and the hotel has a great location, but I feel that this hotel is lacking star quality. The breakfast was average and only a few members of staff provided us with good customer service. The housekeeping service was inconsistent with things like teas and coffee not being refreshed and differing amounts of towels on different days. We had an executive suite and it was spacious, comfortable and well styled. I would recommend this hotel for those on business trips but not necessarily to holidaymakers.

Great reception and convenient location for business trips. The hotel is also suitable for family holidays and getaways. Dining area very accommodating and clean. Staff and management are knowledgeable.

8 Palm Boulevard Umhlanga KwaZulu-Natal

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located within a 5-minute walk of Gateway Theatre of Shopping, Royal Palm Hotel is within a 15-minute stroll of Umhlanga Hospital. This 94-room, 4-star hotel has a full-service spa along with free in-room WiFi and free self parking. It's in central Umhlanga and also close to KwaZulu-Natal Sharks Board and Umhlanga Lighthouse.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


Royal Palm Hotel's 94 rooms are air-conditioned and provide patios, microwaves, and minibars. Guests can expect to find free WiFi and LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are other standard amenities.

Property features

Royal Palm Hotel features a full-service spa, a nightclub, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available on request) for ZAR 365 per person one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a computer station.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Executive Suite, 1 Bedroom

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

60% of guests recommend this hotel

Total of 294 reviews