Protea Hotel by Marriott Durban Edward4.0 out of 5.0
Recent guest reviews
The hotel is wonderfully central for persons on holiday, specifically if you're traveling with small children. It's situated right opposite to fun world, the beach and free pools with a kiddies slide. The rooms are big, comfortable and very well maintained. Hotel has this classic feel but is shiny - you kind of feel it's money well spent. Lifts are efficient, which is always a plus. The valet service is superb and was a wonderful bonus. We were treated with smiles and welcomed like old friends. We shall definitely be back.
My Ex husband had booked 3 rooms and I had called to book 1 room 2 months in advance. I requested a room next to my daughter and for it to the same room type. I called and booked, gave a deposit, I was told all would be accommodated, I would be put next to my daughter and I would receive an email to confirm. 7 Days later I had not received an email, so I emailed them back, with no response, so I emailed them again, with no response. I then called in and asked them to send the email while I was on the phone. I decided to take my son along with me, 2 emails once again with no response back. Had to call again, they had received my email and had made the note, I again reminded them that i need to be next to my daughter, I was assured it was not a problem and they could see the note on the system. The day before we arrived, i called in to confirm the rooms were all in order. I was told they were not and that I was not even on the same floor. After really not being happy they finally moved my daughter next to me but then tried to charge extra for her room. After all that I was expecting a nightmare of a stay, but in fact it was the opposite, the service was warm and friendly, rooms perfect. The stay did not include breakfast which is definitely not worth it. We chose to eat there one of three days. The food was good, service not great in the restaurant and I was served cold horrible coffee after a long wait. I do recommend this hotel for a comfortable stay, staff are friendly, welcoming and friendly.
The hotel is at a good location if you are looking at spending a lot of time on the beach. As other reviewers have mentioned the hotel does need a revamp. For example, the fridge in the picture, we couldn't figure out whether it is just old or it wasn't clean. We ate dinner at the restaurant, the service was good and the food was well prepared. The staff at the hotel as a whole is really friendly. You pay an extra fee for breakfast, we simply walked across the road for a cheaper option.
It's clean. It's neat enough but lacks a few things. Service is slow- when you call with a request like room service, expect delays up to 20 minutes. Happened to us a few times in our short stay. The style is dated, some will like it. I didn't really. The noise levels can be high and the rooms are not really soundproof so you can hear the people next door and they you . Considering the rates are the same as a few of the other 4 star hotels at north beach, you expect similar service, ambience and rooms. Sorry to say but not my ideal durban beachfront hotel. I'd stick to North beach as far as possible in future. In need of a revamp.
I booked a 3-night stay at the Protea Hotel Edward on Durban's once glamorous, now thoroughly seedy "Golden Mile" overlooking the Indian Ocean. I booked through the Protea/Marriott website using a Protea Prokard after I'd previously telephoned the hotel directly to ask about rates. Frustratingly I received contradictory responses from Reservations (good) and management (bad). This lack of consistency was followed by further lack of communication from management, who ignored/provided no response to an email I sent to the hotel two weeks prior to the check-in date. When finally checked in, I was allocated an extremely tired, shabby looking basic room. Reception tried to pass it off as a superior room, although it was clearly not up to the standard of a superior room. Tired carpets, curtains, furnishings. Air conditioner rattled so loud it was impossible to sleep. After complaining about the room, next day I was allocated a deluxe room for the following two nights, which was a major improvement, although the couch cushions were completely worn out and the air conditioner did not seem to be reverse cycle which meant the room was cold at night. At least the air con was quiet, and the room had lovely views over the ocean. A complimentary bottle of red wine, nuts and beef jerky were a nice touch. At the end of the stay, I requested a one-night extension. After an interminable wait, this was okayed. I was informed what the rate would be and agreed to it. However at check-out the next day, the room had been billed at SAR350 (US$27) more than the previously agreed rate. Was informed by a rather belligerent office manager that no refund would be made. Hostilities ensued, after which a peace-maker in the form of the duty manager arrived and organised for a refund. The Protea Hotel Edward is a mixed bag. Some rooms are very, very ordinary - more 2-star standard, rather than 4-star. Other rooms quite okay. The lounge and dining areas are comfortable and evoke a time when a stay at the Edward would have been de rigeur for the upper classes spending their summer by the Durban seaside. These days the food - breakfast and dinner buffets - is average, but plentiful. The beds both in the basic and deluxe rooms are a bit too hard for my liking. The location, once a sparkling and a glittering magnet for the well-heeled and titled, is now run-down, much favoured by some of Durban's homeless for sleeping. What really distinguishes the Protea Edward in a positive way is the staff: the concierge, dining room and house-keeping staff are really excellent - extremely professional, courteous, kindly and helpful. As are most of the reception staff. However, beware the undertakings of some of the management. They, If my experience is typical, may not be.
The hotel is nice; the staff is very nice; the area is not safe. It is right on the beach, which is beautiful. There was a lot of security and police on the beach. It's clearly needed to keep nice people safe. However, we walked up a main street just a half block and clearly felt it was not safe. We turned around to go back to the hotel when a young man tried to mug me and grab my earrings off my ears at 4:30pm. This was no fault of the hotel, but you should be aware before booking. When we told the hotel what happened, they told us it was safe on the beach front, but not elsewhere.
I stayed 6 nights at this hotel while in town for the Comrades Marathon. I loved all the staff. They are pure gems. The hotel was clean, food service and breakfast service was very nice. Beds and pillows were comfortable. It's an old hotel and the decor is showing it's age. Super beach front location.
Pity that little Management is visible during breakfast. Very sloppy and rude service from the lady doing the eggs, who asks a few times what we are standing there for, and mixes the vegetarian will all the other meals despite the requesting for that not to be done. Sloppy service not common in a Protea establishment. Evidently the staff member has NOT been trained. Hope that the management takes heed of the poor service.
Close to the beach my room had good views of the beach. The hotel has friendly stuff. Beautiful hotel nice rooms very spacious. I would recommend it to anyone and would visit the place again. Check in was smooth the lady at reception was very helpful.
My girlfriend and I check in late the Friday night and where greeted with very friendly staff and where sorted out very quickly. Our room got upgraded (with no extra cost to us). Room was very spacious, clean and the bed was extremely comfortable. Aircon made the room very cold (great for summer). We woke up at 4:30am to wash and get ready for the day so we wanted to warm the room but when we put the aricon on hot it never warmed the room. We ate breakfast once as we expected breakfast to be included in our total weekend cost only to fin our it was an additional R200 per person for breakfast. Only found out after we ate otherwise we wouldn't have eaten at the hotel restaurant. Lifts are old and take a long time to arrive, especially when waiting on the 7th floor to go down to ground floor. Hotel is right on the beachfront and close to many great activities and restaurants. Overall great staff and good, clean hotel and good experience.
- Close to Sahara Stadium Kingsmead and uShaka Marine World
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Protea Hotel by Marriott Durban Edward places you next to Durban Funworld and within a 5-minute walk of other popular sights like New Beach. This 101-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. On the beach, it's also near Sahara Stadium Kingsmead and uShaka Marine World.
This hotel is home to a buffet restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is available for a fee.
All 101 air-conditioned accommodations feature living rooms. Guests can expect free WiFi and LED TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and Tempur-Pedic beds with premium bedding ensure a restful night. Other standard amenities include minibars, coffee makers, and free newspapers.
Guests of Protea Hotel by Marriott Durban Edward enjoy an outdoor pool, free WiFi in public areas, and 6 meeting rooms. If you drive, self parking is ZAR 60.00 per night, or you can take advantage of the airport shuttle (available 24 hours) for ZAR 150 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a conference center, a 24-hour business center, and express check-in.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 361 reviews