Howard Johnson Tropical Garden Plaza Kunming4.5 out of 5.0
Recent guest reviews
Remember to ask for rooms with cooler air conditioning facilities. The thermostat in my room was broken and keeping the room toasty at 29 degrees Celsius. Combine this with morning sun, i was literally roasting! Fortunately the morning duty manager gave me access to a different room, sadly the staff in the night didn't think it was necessary to change my room when I initially complained.
Given this hotel is run by an American conglomerate it's not unreasonable to expect a modicum of English to be spoken here, particularly at reception. But this is the major problem at the Howard Johnson hotel in New Kunming. There's little to see in this part of the city, it's a fair taxi ride to the old town but we were there for business and its rates were attractive. Alarm bells should have rung when we received no email replies about transport from the airport, we had to ring a Chinese speaking friend to confirm this. But the problems really began at reception. Not a skerrick of English from anyone. First they refused the Amex card although we'd already booked the hotel with this. Then there was confusion over the holding amount for any 'extras'. I won't bore you with further minutiae, suffice it to say we got to our room 45 minutes after arriving at the hotel. Forget room service, no English, no scotch. Let alone ice! A couple of staff members had the right idea, they'd copied sentences out of an English dictionary and typed it into their phones. 'Would you like hot or cold milk with your tea?' Brilliant, they'll probably be running the hotel next time we visit! Our two day stay was boosted by a multilingual Nepalese chef who helped us with meals. I don't blame the employees, it's the owners of the hotel who are obviously trying to save a buck by not having at least one English speaker on staff. Yunnan is a lovely province, we first went there in 1993. There are many more buildings in Kunming now but unless you speak the language it's still hard work!
I was on a group tour here in late May. The rooms and general ambience are appropriate for a mid level hotel, but as a coffee drinking tourist, I really struggled, as this place is coffee-less until 8:30, at which time you can buy coffee at a nearby McDonald's. Also, the breakfast buffet reminded me of my high school cafeteria, but without any western foods.
Maybe it's because they are new or maybe it's a management problem. Checking in, even at a non-peak time with an advance reservation was like re-inventing the wheel. Frantic running around, scratching through stacks of paper. Finally got it done. Room well furnished, but tiny. No in-room safe. At least I could open a window for fresh air. But outside it's noisy, even at midnight, with trucks roaring down a nearby 4-lane street. This often happens in China. At night trucks run through urban streets instead of on the highway because it saves a few tolls. This hotel is not far from the airport, but they offer no shuttle. Taxis don't like to go here on the meter because it's too close. My driver wanted to bargain the fare, starting at 120 Yuan. The best I could do was 90, and that was still a lot more than the meter would have shown had he agreed to use it. Not far from here to the East Bus Station 东部客运站。But requires a taxi. Too far to walk. Not sure about a bus. Breakfast in the "mess hall" involves long lines, and another mob scene. Sloppy with not enough staff. Checkout took nearly 45 minutes of standing in the lobby. People cutting in line left and right, no orderly system. Sometimes a manager was present, but made no move to maintain order. What has happened, I'm pretty sure, is that this hotel has just been completed a short time (less than a year) and they don't have enough standard occupancy to cover expenses. So they have made cut-rate deals with travel agents. Many of the people in the lobby, especially during check-out had a hand full of room cards, not just their own. This, and the busses outside, are signs of group tours being a major player. Always a bad sign. Management gives the tour organizers kickbacks and quality concerns are secondary. All in all it was stressful and unpleasant. I would never stay here again.
This is a decent hotel - nothing fancy, but also nothing to complain about. Rooms a functional and clean, breakfast is ok, gym is large and well equipped. But be aware that this hotel is located in "New Kunming", which is a completely new city pretty much still in the making, there is absolutely nothing to see and to do here, no shops, only one restaurant (just outside, quite good). The drive to the center of Kunming takes at least 45 minutes and in the evening when there are a lot of trucks on the road well over one hour.
What everyone said about the hotel's air-conditioning is true. It's useless calling room service as all they do is to come in and turn the thermostat to 16C. Spent 3 nights in April with warm and stale air. Fortunately, my wife was smart enough to insist in having a standing fan in the room. It was just bearable with the window opened and the fan circulating the air. Bear in mind, the outside temperature was averaging 20C but the room was averaging 28C! The temperature must be centrally controlled as after much complain from us and other guest, the air conditioning starts to work! Hotel is also far away from everywhere - no shops, no restaurant. Basically, a nice hotel in the middle of a new district with hardly any facilities. To be fair, you can find one restaurant in the hotel and one outside. Wifi is only available in the lobby. They have limited wifi routers for room.
New and Grand Property but far away from the City. I have invited there with my family for dinner. Very large Buffet dinner and separate corner for Yunnan Specialty Rice noodles. Overall good place but far away from the city centre. Also, you can go to the Kunming's wholesale market (Losiwan LITC) from this hotel. If you are planing to go to LITC for shopping, better take a Chinese interpreter.
This hotel is located in the outskirts of Kunming, about 45 minutes by car from the Kunming airport or 30 minutes from the city centre. My hubby and I stayed 2 nights at this hotel for our Yunnan and Shangrila tours the following morning. Hotel foyer is massive with separate children play area section close to the restaurant and some retail stores within the hotel (which sell some instant noodles) as there’re no convenient stores or restaurants near the hotels. The hotel restaurant has room service menu from which we ordered the Yunnan noodle soup & chicken burger for our first night dinner. Hotel room was clean and quite comfy but aircond seemed to be centrally controlled in the high 20C. Many new buildings are being constructed near this hotel which is surrounded by completed hotels which are well lit at night. A buffet breakfast was included in our 2 nights stay and front desk staff was helpful and offered prompt service so overall the stay was pleasant.
It is a good hotel hotel meets international standard although its location is about half an hour away from Kunming city centre. Room is spacious and comfortable. However, aircon is an issue but not sure if this is apolicy or norm for the hotels in Yunnan. Believe there is a pre-set room temperature which is very warm for visitor from other parts of the world who is so used to aircon. For reason unknown, the aircon was even worse in the middle of the night and was waken up. The whole family did not have a reasonable sleep which is the negative part of the hotel. Breakfast is good too though it cannot be compared with other international hotels in Shanghai and Beijing.
Under the instruction of the GM to cut cost, aircon only effective a few hours a day, the room temperature constant at 27C-28C, you are unable to lower the temperature coz it's control from central. You will never have bacon in breakfast time, you will only see the bacon when breakfast is about to end ! or you may complain to the captain and he will beg the fatty ugly chef to release one small plate of bacon to the requestor. But around 9:30AM you will see a full plate of bacon display on the table ! breakfast closed on 10:00am, can you imaging who can finish such a big plate of bacon except those all staff of the kitchen. Mostly are a local tour group stay at that hotel, so the quality of the food can only be a 3 star ranking, not a 5 star ranking.
Reviews from Trip Advisor
47% of guests recommend this hotelTotal of 36 reviews