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Best Western Hotel Galicya

3.0 out of 5.0

Recent guest reviews

Initially the hotel was a little further away from the centre of Krakow than what I thought but after a long day traveling the helpful receptionist took her time to explain the tram system to us so we could head out to the centre for some food and drinks. The tram stop is very close to the hotel and only around a 15 minute ride to get to the old town. The hotel is basic, as was the breakfast but as a base to explore from it did the job for us. The room was immaculately clean with the bed sheets changed everyday. 1 day we weren't given any towels so my boyfriend went down to reception to ask for some and were told someone would bring us some after 7pm (this was at 4:30pm) and with no explanation why we had to wait 2 and a half hours for towels we just had to head out for the night without showering other than that this hotel was perfect for a short couples stay in the city.

The hotel was very clean, The rooms were lovely . nice comfy beds . Short tram ride into town . On the first night we were there we ate our evening in the hotel restaurant, One of my friends had a burger and chips and enjoyed it . my partner and I chose Chicken breast in cheese sauce, After waiting 30 minutes for the meal when we cut into the chicken breast it was raw in the middle . We sent it back and had a burger each instead. we then waited another 20 minutes for this to arrive , ( my partner does not have any type of sauce ) When I cut into my burger it was smothered in BBQ sauce which was oozing from out of the bun so I scraped it off and the middle of the burger was raw . I was so disgusted we just paid our bill ( which had been discounted ) and left . after that night we ate in Mcdonalds which is 5 minutes walk away from the hotel . I would recommend this hotel to everyone but do not have an evening meal there .

The hotel is a basic, clean, friendly place, where we stayed for 2 nights. The check-in was easy, the receptionist spoke superb English and was extremely helpful. We would love to meet the architect to ask him (it has to be a bloke) why he put the lift in the furthest possible place from reception and why it doesn't go to the top floor - where our room happened to be!! The room itself was ok; small, but comfortable and clean. Sadly there wasn't a bath, only a shower with the smallest possible cubicle. No room to swing a cat and indeed impossible to turn around without banging the heat control which went from scalding hot to very cold with a movement of a couple of millimetres. Continental breakfast was ok, just the usual mix of things you would expect. The main issue is location as the hotel is a good 40 minutes walk from the main square. True you can get a taxi (25PLN) or a tram from just up the road (no, 8, 10 or 19) for a few zlotys but even so, it is a bit of a nuisance. So in summary there isn't anything to dislike about the hotel, but go prepared and take some comfortable shoes or factor in additional cash to cover the travel costs.

wonderful hotel we has 3 days 2 nights here and it was wonderful - super fast check in - great reception staff and really nice room. very comfy bed , big clean modern bathroom and all very nicely decorated. great tea and coffee making unit in the bedroom and very very warm room .Breakfast was great so much to pick from and amazing coffee. very easy to get in to town - out the hotel left along the road on the number 3 or 8 Tram and you were in town in 10 min. you could not fault the location for access in to the town. only took 35 min to get to the airport as well . we had a great stay and loved it and will be back.

We stayed 3 nights at Best Western Galicya and although we had rented a car, public transport is very convenient for this hotel. The breakfast was excellent and staff were all extremely friendly and helpful. There is a daily charge to park the car.

Superbly clean, very helpful staff and very near to Krakow! Does what it says on the tin! Fantastic sized, bright although old fashioned but clean. Really enjoyed the stay there. Krakow is easily accessible on a very short tram ride and it stops just outside the hotel or an uber will cost you around 25-30 žlotey

A lovely hotel ,lovely room and restaurant.Friendly staff and a really comfortable stay Very reasonably priced too.Great comfortable bed and a large shower room with lashings of hot waterWhilst not asked for,the sheets were changed every day,Amazing,,!!!

we stayed at this hotel for 4 days couldnt fault it food was continental but also scrambled egg or another day it was fried egg and polish sausage very tasty staff was very helpful rooms and bathroom were very clean bedding and towels were changed every day hairdryer kettle coffee sugar and bottled water was supplied no teabags but we brought our own milk we got from corner shop booked our trips through hotel on the down side hotel dont do currency although there is a ATM machine over the main road and theres nothing around hotel so you had to take tram to get to centre or taxi we ate in hotel on a night food was very good lovely hotel but wouldnt stay there again only reason being a bit to far out for us being pensioners

Stayed at this hotel for 4 nights. Stayed on floor 3. Check in was swift- a lot quicker than other hotels I have stayed in. Room was comfortable and very clean. Shower good- powerful enough. Breakfast was continental but had scrambled eggs, boiled eggs, sausage, pancakes, cereals, porridge etc. Tasty. We ate in hotel one evening after a long trip to Auschwitz/Birkenau.Steak was beautiful and reasonably priced. Hotel is out of city centre but tram stops outside of hotel up the treet. Number 8/10 takes you into Krakow. 19 takes you to Schindlers factory/Ghetto area. All in all,a good stay and would return here if visiting Krakow again.

Stayed for 4 nights. Breakfast good, although stuck with toast and pancakes. Hotel reception staff all friendly and helpful. Rooms were incredibly hot, even in October! Had to put the heat down and open windows.... Tram stop really close and around a 10 min tram ride into town. On our first night there was a large school trip of teenagers which we concerned about due to the noise in the car park, however, they were really well behaved and quiet once inside the hotel. Would stay again.

ul. Rzemieslnicza 4 Krakow Lesser Poland

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in Debniki, Best Western Hotel Galicya is within 2 miles (3 km) of popular attractions such as Wawel Castle and Galicia Jewish Museum. This 63-room, 3-star hotel has conveniences like free breakfast, a restaurant, and free in-room WiFi. Main Market Square and Old Synagogue are also near this Krakow hotel.


Free breakfast is included with your stay. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


All 63 air-conditioned rooms feature coffee makers and free bottled water. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Rooms also include free toiletries.

Property features

Guests of Best Western Hotel Galicya enjoy free WiFi in public areas, a meeting room, and express check-in. If you drive, self parking is PLN 20 per day, or you can take advantage of the airport shuttle (available 24 hours) for PLN 100 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Additional amenities include express check-out, laundry facilities, and wedding services.

Room options

Standard Room

Twin 2 | Sleeps 2

Premium Room, 1 King Bed

King 1 | Sleeps 2

Premium Room

Twin 2 | Sleeps 2

Superior Room

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 298 reviews