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Mainstay Suites

2.5 out of 5.0

Recent guest reviews

The location is great, and we loved the kitchen. The only negative is they don't have any king beds. And the queen we got send very small. It was in poor condition and sagged in the middle.

Always stay here when I visit the area. Great place to stay.

This hotel is a good choice for those looking for a place to bed down with a decent little kitchen and good breakfast for free in the morning. There was nothing special about the room nor bad either. Comfortable and clean with the basic things needed. Staff was friendly and available for any needs I had.

Hotel nice,clean,and staff very friendly!! Very comfortable bed!! Spacious rooms!!

Very comfortable, much more than I was expecting for the price. Breakfast was awesome.

When I checked in. Was told that I was in a disabled room. Am not disabled. Was changed to a better room. Was not charged for the better room. Several places to eat walking distant.

First of all, the staff is excellent. They all were kind, friendly, and very helpful. The hotel was clean and accommodating. We only got to use the pool for about 15 minutes during our 4 days due to rain but it was clean when we were in it. They offer full size beach towels for pool use which was really cool. The room itself was cozy and the bed and sofa was very comfortable. Plenty of storage for all the traveling accessories (clothing, bathroom, kitchen) Plenty of space to cook in and just relax in as well. The location is perfect, just outside the city but very close to everything! I will definitely be staying here again!

Rooms are spatious...clean and the staff eas awesome. The Breakfast was very well done. Better than most. Woul ddefinitely reccomend...and would stay there afain!

I had reserved a 2 bed suite, I confirmed, but when i arrived and given the key and went to the room i found out it was one bedroom. I went to front desk, she said yes they had changed it without calling me or telling me. ( She didnt even tell me when i checked in, but she knew it) She said it was in the notes that they had bumped me so they could get a groups business. Since there was three of us, i was going to have to sleep on couch, as every thing within 50 miles was booked. I asked for a blanket, she gave me a matress pad and said this is what she had.( i did find a blanket in the room Lastly there was a large bug in the shower when we left.

This hotel is horrible. the first room they gave me did not have a bed in it. The second room smelled so bad of smoke that I left and check in to the courtyard down the street.

I had to go to Knoxville to attend my mother's funeral. Although it was not an ideal trip the hotel stay was very restful. A youngman named [...] at the hotel greeted me with condolence and assisted me quickly so that I could get to my room and rest. The room was spacous and the bed very comfortable. It was worth every penny. The area around the hotel location was very clean, the mountainous area was very beautiful and the business area around outside the hotel area was peacefully quiet. I will again visit this area, perhaps same hotel again. Also the breakfast was magnificent, very tasty.

[...]. We had problems traveling from Europe due to weather and the staff was very responsive and helpful in adjusting our reservations. On a scale of 1 to 10 we give them a 15. The hotel was clean and well maintained. Staff was very friendly and responsive to our needs and questions. Housekeeping was great and very responsive as well. The location was quiet (would have never known we were in the vicinity of an airport) with easy access to shopping and a variety of restaurants and eateries. The only recommendations for improvement that we have are a microwave at the breakfast bar to make the oatmeal (would have been a plus) and little more variety (i.e. peanut butter, fruit toppings for the waffles) and fresher fruit at the breakfast bar.

The best way to describe this hotel is adequate; not over the top, but not bad either. Room adequate; over all, clean. Breakfast; adequate, very basic fare. Views of parking lots and restaurants. If you are looking for a place to just sleep and be gone the rest of the day. This is it!

Really Good!We enjoyed our stay,great value for the money also with the money saved! Thanks! We will be back!

Since I had a good experience at another MainStay I thought it would be a logical choice and I was not disappointed. The staff was very friendly, good sized clean rooms, good breakfast spread and a quiet location with plenty of surrounding restaurants.

The Mainstay Suites in Alcoa,Tn was located in a great place. It was easy to drive into Maryville, Knoxville, and the surrounding area. There are two nice restaurants located within walking distance. The rooms were very comfortable and it was nice to have a separate bedroom which you could close off. This made it feel more like home and you had plenty of sitting room for visitors. We will definately stay there again.

The staff was very friendly, helpful and really went out of their way for me. The rooms were nothing special and the wireless internet was really flaky. Since the internet is a requirement for me to do work that didn't please me much. The tv was also in very poor condition and the speakers were almost blow in it and spots of green would just show up. Other then that a good hotel.

361 Fountain View Cir Alcoa TN

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Mainstay Suites is located within a few miles (5 km) of Capitol Theatre and Maryville College. This 81-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's in central Alcoa and also close to Blount County Historical Museum and Cades Cove Museum.


Dining

Free full breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 81 air-conditioned accommodations feature kitchens and space to spread out with living rooms and dining areas. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also standard. Weekly housekeeping is available.


Property features

Guests staying at Mainstay Suites enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.

Room options

Suite, Non Smoking

Full 2 | Full 1 | Sleeps 6

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Suite, 2 Double Beds, Accessible, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Mainstay Suites

Everyone (5) Business (3) Couples (4) Family (3) Other (2)
4

full kitchen a plus

Everyone

The location is great, and we loved the kitchen. The only negative is they don't have any king beds. And the queen we got send very small. It was in poor condition and sagged in the middle.

By , from Bend, Oregon on May 18, 2017

Review comment responded on May 20, 2017

Thank you for taking the time to complete our online survey. We at Mainstay Suites strive for excellence to ensure all of our guests are happy and feel at home away from home. I will share your survey with the rest of the Mainstay staff to ensure the bed issue gets taken care of. We appreciate your input and we hope that you will stay with us again. The Mainstay Staff

5
Everyone

Always stay here when I visit the area. Great place to stay.

By on Feb 25, 2017

4
Everyone

This hotel is a good choice for those looking for a place to bed down with a decent little kitchen and good breakfast for free in the morning. There was nothing special about the room nor bad either. Comfortable and clean with the basic things needed. Staff was friendly and available for any needs I had.

By on Jun 22, 2016

5

alcoa tn

Everyone

Hotel nice,clean,and staff very friendly!! Very comfortable bed!! Spacious rooms!!

By , from NC on May 5, 2016

5
Everyone

Very comfortable, much more than I was expecting for the price. Breakfast was awesome.

By on Apr 28, 2016

4

get away

Singles

When I checked in. Was told that I was in a disabled room. Am not disabled. Was changed to a better room. Was not charged for the better room. Several places to eat walking distant.

By on Aug 22, 2015

5

hotel is perfect

Families

First of all, the staff is excellent. They all were kind, friendly, and very helpful. The hotel was clean and accommodating. We only got to use the pool for about 15 minutes during our 4 days due to rain but it was clean when we were in it. They offer full size beach towels for pool use which was really cool. The room itself was cozy and the bed and sofa was very comfortable. Plenty of storage for all the traveling accessories (clothing, bathroom, kitchen) Plenty of space to cook in and just relax in as well. The location is perfect, just outside the city but very close to everything! I will definitely be staying here again!

By on Sep 2, 2014

4

very good accomodations

BusinessTravelers

Rooms are spatious...clean and the staff eas awesome. The Breakfast was very well done. Better than most. Woul ddefinitely reccomend...and would stay there afain!

By on Nov 10, 2013

1

this was not good

Families

I had reserved a 2 bed suite, I confirmed, but when i arrived and given the key and went to the room i found out it was one bedroom. I went to front desk, she said yes they had changed it without calling me or telling me. ( She didnt even tell me when i checked in, but she knew it) She said it was in the notes that they had bumped me so they could get a groups business. Since there was three of us, i was going to have to sleep on couch, as every thing within 50 miles was booked. I asked for a blanket, she gave me a matress pad and said this is what she had.( i did find a blanket in the room Lastly there was a large bug in the shower when we left.

By on Oct 10, 2011

1

buisness

BusinessTravelers

This hotel is horrible. the first room they gave me did not have a bed in it. The second room smelled so bad of smoke that I left and check in to the courtyard down the street.

By on Jan 29, 2011