The power is out. There's no hot water. It was too late to find another hotel
It was very old and dirty. Beds were uncomfortable.
Basically OK, though a little outdated. Room was acceptable. Front desk was a little like a barricade, I assume due to COVID issues - time to drop that nonsense.
Dirty and in very poor condition.
The hand towels had stains, the toilet backed up and ran all over the floor
This hotel is in good shape overall. The common areas are clean and spacious, and the rooms are updated. But it is important that rooms listed as nonsmoking actually be nonsmoking. My nonsmoking room utterly reeked of stale smoke. I am not even particularly sensitive, but the stench was overwhelming. Much better quality control on this front is needed.
Great place close to what we needed to do easy to find and the staff was friendly and very helpful!!
Facility was clean but needs renovations badly.
Dont really have one
Was very surprised at the room. It was clean and super stylish me and my little family loved it for that price... Pool was closed bc of "covid" which sucked...night clerk a little rude...great hotel!!! I'll stay there again when I come to town again... hopefully pool be open by then
Front desk person asleep when walk in, pool broke no fridge in room and trim on tv stand was broke all to crap plus no tv guide
Room not ready , one luggage cart, no coffee in lobby
Hotel was just OK. Our room had synthetic looking hardwood floors instead of carpet. The room air conditioning was very noisy and cycled on and off all night long making it pretty annoying. Due to Covid19 they served sacked breakfasts Instead of their normal hot breakfasts which was thoughtful but not the best.
La Quinta Inn & Suites by Wyndham Knoxville East places you within a 10-minute drive of Knoxville Center and Chillhowe Park. This 65-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is included with your stay.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, microwaves, and coffee makers are also available.
Guests of La Quinta Inn & Suites by Wyndham Knoxville East have access to an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Dear Christine,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager
The power is out. There's no hot water. It was too late to find another hotel
Hello Romela,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Sincerely,Hotel Manager.
Dear Angeline,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager.
It was very old and dirty. Beds were uncomfortable.
Dear PHILIP, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.
Basically OK, though a little outdated. Room was acceptable. Front desk was a little like a barricade, I assume due to COVID issues - time to drop that nonsense.
Dear Guest, Thank you for your feedback about your recent stay. Our goal is to provide guests with the best experience possible, and we are always looking for ways to improve. We appreciate your insight and will take these suggestions into consideration. Sincerely, Hotel Manager
Dirty and in very poor condition.
Dear Caitlin, It's disheartening to find out about the unpleasant experience you had during your recent stay with us. Please accept our apologies for the inconvenience this caused. Rest assured that we've reached out to the appropriate team to promptly resolve the cleanliness-related concerns you faced during this crisis. Given the opportunity, we would like to provide you with the stay you expected. Sincerely, Hotel Manager
The hand towels had stains, the toilet backed up and ran all over the floor
Hello Jimmy, Thanks for the stay and the feedback. Sincerely regret all the inconvenience. Our apologies. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager
This hotel is in good shape overall. The common areas are clean and spacious, and the rooms are updated. But it is important that rooms listed as nonsmoking actually be nonsmoking. My nonsmoking room utterly reeked of stale smoke. I am not even particularly sensitive, but the stench was overwhelming. Much better quality control on this front is needed.
Dear Guest, Thank you so much for your valuable feedback. I'm pleased that you were satisfied with most of the things other than the smoke smell issue which detracted from your stay. I apologize & very concerned about the inconvenience caused to you and assure you that action is already being taken to make things better for the future. The cleanliness team has been taken to task & necessary steps are being taken to resolve this issue. We assure you that your next stay will be much better. Please visit us again. Sincerely, Hotel Manager
Dear Amy,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager