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Extended Stay America - Knoxville - Cedar Bluff

2.5 out of 5.0

Recent guest reviews

Room smelled of stale cigars, room was motel like and window was right next to staircase so I couldn't open the window without greeting every guest. old toothpick on carpet next to bed. light fixtures full of old dust. Bathroom vent even worse. :-( 9:30 pm fire alarm rang for over 20 minutes but nobody ever came around to check. Back parking poorly lit and parking was a challenge. Check out was poor - clerk was busy in conversation with someone in the back area and was out of touch.

This hotel was well-maintained, clean, and comfortable.

When I check in. I was told that I owed $265. I was on a package deal. Got my paper work. After he got off the phone. Was told that I did not owe any money. If you want room service. That is $10 per day. If you want new towels. You need to take the used ones to the office. Then you are giving new ones. It is a little hard to find the place. Not marked very well to get in.

First of all, the hotel didn't match what was posted on Orbitz. No continental breakfast. Room smelled of chemicals. The bed was hard. Kitchen in room was not stocked. You had to go to main off to get anything. They didn't even have a blow dryer in the room. I drove 11 hours to this hospital and they wouldn't even let you check in a little early. Staff didn't greet you in a friendly manner and acted like you were bothering them. I interacted with 3 front desk staff members and received the same treatment.

Room was clean, comfortable bed, full kitchen with ice in the freezer and the air was already on!

The room was very clean and comfortable. Definitely a good place to stay while traveling.

Absolutely can't beat it for the price and location and the staff is the most friendly staff I've ever met my life.

The staff is absolutely wonderful. Both times that I went into the office the staff was incredibly friendly. It was a nice change of pace. The room was larger than I expected, and the bed was comfortable.

I was very surprise how clean and neat room was. Good coffee, breakfast so, so.

This is a nice place to stay with the price they charging.. I suggest this hotel for my friends.

Nice place to stay. I have been staying every alternate week in this hotel.

Well, it didn't smell good---kind of a dirty smell. That hit me when we entered our room. There was no luggage rack. Closet door was a curtain. No reading lamp or table on one side of the bed. No dishwasher, and no liquid soap to wash the dishes by hand: and there were only 2 glasses, 2 cups, 2 plates, 2 bowls, 2 forks/spoons/knives, minimal cooking implements. One skillet, one pot. No paper towels. In bathroom: sub-standard soap, no shampoo, no lotion, no shower cap, and the floor smelled of urine faintly. The good things: very good bed (a plus), nice clean linens (sheets & towels both), and the night manager Tad was terrific.

Overnite stay in Knoxville, just needed a bed and shower. Did not expect/need a kitchenette. No-frills hotel: No lobby, no breakfast, and no soap/shampoo provided which I was counting on - big mistake! Room was clean, bed average, service nice. Was told by attendant to turn TV on for 10min so it could warm up! Location was good - right off the Interstate 40 next to many good restaurants/sports bars.

You can see that they attempted to spruce it up a little, but it still comes off as a dump. Perfect for fraternity parties and game days, but not for family or business travel. No breakfast, must pay for wi-fi and no hair dryer in rooms. But hey, you get what you pay for.

It was a great stay. Would stay again when goin thru there again.

214 Langley Pl Knoxville TN

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Knoxville - Cedar Bluff is located within a few miles (5 km) of Dead Horse Lake Golf Course and Turkey Creek Shopping Center. This 96-room motel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Sunsphere Tower is also within a 15-minute drive.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 96 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Renovated in 2016, Extended Stay America - Knoxville - Cedar Bluff offers free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is included with your stay. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Studio, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Guest reviews for Extended Stay America - Knoxville - Cedar Bluff

Everyone (6) Business (4) Couples (1) Family (2) Other (2)
3

friendly check in but room was disappointing

Everyone

Room smelled of stale cigars, room was motel like and window was right next to staircase so I couldn't open the window without greeting every guest. old toothpick on carpet next to bed. light fixtures full of old dust. Bathroom vent even worse. :-( 9:30 pm fire alarm rang for over 20 minutes but nobody ever came around to check. Back parking poorly lit and parking was a challenge. Check out was poor - clerk was busy in conversation with someone in the back area and was out of touch.

By , from SC on Jan 11, 2018

Review comment responded on Jan 17, 2018

Jim, thank you for staying with us. We apologize our service and your room were not to your satisfaction and regret the inconvenience it caused. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management

5

nice and clean.

Everyone

This hotel was well-maintained, clean, and comfortable.

By , from Decatur, Alabama on Jan 3, 2018

Review comment responded on Jan 4, 2018

Tiffany, thanks for the review. We are delighted to know you were impressed with our well-maintained property and enjoyed our relaxing atmosphere. On behalf of everyone here at Extended Stay America, we invite you to stay with us again soon. Sincerely, Hotel Management

2
Everyone

When I check in. I was told that I owed $265. I was on a package deal. Got my paper work. After he got off the phone. Was told that I did not owe any money. If you want room service. That is $10 per day. If you want new towels. You need to take the used ones to the office. Then you are giving new ones. It is a little hard to find the place. Not marked very well to get in.

By , from Florida on Nov 17, 2017

Review comment responded on Nov 19, 2017

Thank you for your review. Please accept our apologies for the poor service you experienced when you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management

2

not a pleasant stay

Everyone

First of all, the hotel didn't match what was posted on Orbitz. No continental breakfast. Room smelled of chemicals. The bed was hard. Kitchen in room was not stocked. You had to go to main off to get anything. They didn't even have a blow dryer in the room. I drove 11 hours to this hospital and they wouldn't even let you check in a little early. Staff didn't greet you in a friendly manner and acted like you were bothering them. I interacted with 3 front desk staff members and received the same treatment.

By on Aug 26, 2017

Review comment responded on Aug 29, 2017

Thank you for your feedback. We apologize for the situation you describe. Our hotel is geared for guests staying more than 8 nights at a time and typically bring items for their stay and have their meals in their fully equipped kitchen suite. It seems our staff member did not inform you of our dishware on request program as well as any other items you may need. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel of choice during your travels. General Manager

5

great inexpensive right off interstate

Everyone

Room was clean, comfortable bed, full kitchen with ice in the freezer and the air was already on!

By , from Chattenooga TN on Jun 5, 2017

Review comment responded on Jun 7, 2017

Kat, thank you for your glowing review of Extended Stay America - Knoxville - Cedar Bluff. It’s nice to know you had an enjoyable stay and that you loved your spotless room, along with our fully-equipped kitchen. Your feedback is much appreciated, and we look forward to having you as our guest again in the near future. Sincerely, General Manager

5

great choice

Everyone

The room was very clean and comfortable. Definitely a good place to stay while traveling.

By on Feb 5, 2017

5

aweume

Singles

Absolutely can't beat it for the price and location and the staff is the most friendly staff I've ever met my life.

By on Oct 14, 2015

5

need a place to crash for 2 nights

Singles

The staff is absolutely wonderful. Both times that I went into the office the staff was incredibly friendly. It was a nice change of pace. The room was larger than I expected, and the bed was comfortable.

By on Aug 4, 2015

4

business

BusinessTravelers

I was very surprise how clean and neat room was. Good coffee, breakfast so, so.

By on May 19, 2014

4

nice place to stay

BusinessTravelers

This is a nice place to stay with the price they charging.. I suggest this hotel for my friends.

By on May 2, 2013