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Americas Best Value Inn & Suites West Knoxville/Turkey Creek

2.5 out of 5.0

Recent guest reviews

Convenient location next to I-40. Good area sheltered by trees from the road traffic. Furniture was old, but OK. Clean.

Motel charges a fee for using a credit card, which I was not told when making the reservation. The condition of the property is definitely declining. The ice machine had mold growing all over it. The mattresses are older and not terribly comfortable. As an inexpensive place to spend the night it's okay, and it's a very convenient location.

The interior is a 3 .5/5...small rooms but space is put to good use! The bed is huge however mine was in need of replacement had a incline to it .defiantly worth the money I'd stay again

Greeted by cheery staff, friendly and helpful. Let me see the room before booking. Remodeling and painting, so fresh walls but carpet badly stained and needs replaced. VERY spacious and nice clean breakfast and lobby area open all night. Overall pleasant, would book others of this chain based on my experience here.

Room I booked was not the room I received. It did not have the amenities that the website stated. And when I requested what I had paid for. The answer I got was there are no more rooms left.

I chose this hotel by price after my first choice was booked up. It was an overnight stay, in town to watch my son compete in a bodybuilding competition. All the doors to the rooms open to the outside of the building which I would prefer the door to my room be more secure by opening into an interior hallway. The A/C was very slow in cooling as the high setting seemed more like it was the low. The cable TV did not work, checked cable connections and the cable plate on the wall was loose and must not have been making a connection because everything else was connected. We booked for 3 people and only had 2 washcloths and 2 hand towels, luckily we did have 3 towels. We did enjoy the pool because it was a very hot day. I probably would not stay at this motel unless everything else in my price range was booked up as was the case this time.

everyone was very friendly as if you were at a home away from your home I enjoyed my stay there for at least a few days.

Decent stop on the way from Pennsylvania down to Florida. The room was pretty good and the staff was helpful.

the lady at the front desk was super helpful when we were looking for a place to grab food. we were just driving through and this was a great place to catch up on some sleep.

My most significant issue was I booked a Non Smoking room and when the hotel received the booking info it showed a Smoking room. The manger showed me the booking form that came across to them and I showed him my reservation, which did say non-smoking. And his said smoking. So something was lost in the translation between the hotel and this site. Quite disappointing and for my first stay book through this site, something I am now concerned with for future stays. Sadly, they had no non-Smoking rooms and since our room was paid for and we needed a place to stay we had to deal with it. I was not happy. The hotel was in a good location but did need a lot of TLC. Pealing wall paper throughout the bathroom. Flickering lights in the bathroom. Switch plates broken in numerous places. It was clean but needs a sprucing up.

Needed a place to stop on the road that was clean and comfortable. This was exactly what I wanted. I was clean, the staff was courteous, the room was comfortable, and it was a great location right by the Interstate.

The hotel was fine. We were booked for a king bed and when we got to the hotel they didn't have a regular king room available, so they upgraded us to a king bed with a Jacuzzi for free. However, it turned out that the Jacuzzi jets didn't work and the staff didn't know how to turn it on much less troubleshoot how to fix it. The hotel was pretty clean and staff were polite. Nothing exceptional, but nothing awful either.

My husband booked a beautiful room for us to enjoy for my birthday. But this room was not the present he expected it's lights didn't work and the Jacuzzi tub was broke and the door was damaged where it was hard to gain entrance and exit from the room.

Worst hotel I've ever stayed in. I don't think it has EVER been cleaned. I honestly thought it was the most disgusting place EVER. Would never let me enemy sleep here.

We stayed here for 2 nights over the holiday break, it's a good Value, the staff are friendly, rooms are clean and comfortable and there is a buffet breakfast offered ( although we missed it both days) if you want something for a quick recoup this is the place!

The hotel was located in a better section and provided easy access to interstate. Staff was friendly, efficient and effective. Room service was exceptional. All special requests were delivered.

It was fine. Comfy beds. The TV worked. Free bagel/cereal/waffle breakfast. Very close to Turkey Creek. What more do you want?

The whole place was very clean when we got there and the room cleaned nicely each of the three days we stayed. The rooms were small but had refrigerator and microwave, nice size TV with plenty of channels.

The rooms are clean the only thing is that the stairways needs alot of work, they are falling apart.

Very close to restaurants / shopping. Fast on/off I75. Clean room. Friendly service.

11717 Campbell Lakes Drive Knoxville TN

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Americas Best Value Inn & Suites West Knoxville/Turkey Creek places you within 2 miles (3 km) of Turkey Creek Shopping Center and Putt-Putt Golf & Games. This 50-room motel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. In central Knoxville, the motel is also close to Willow Creek Golf Club.


Dining

Start your day off right with a free hot/cold buffet breakfast.


Rooms

The 50 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and wired Internet, along with cable TV. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding ensure a restful night. Free weekday newspapers, free local calls, and ironing boards are other standard amenities.


Property features

Americas Best Value Inn & Suites West Knoxville/Turkey Creek features an outdoor pool, free WiFi in public areas, and a business center. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a library.

Room options

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 3

Room, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 3

Room, 1 King Bed, Smoking, Jetted Tub

King 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 3

Guest reviews for Americas Best Value Inn & Suites West Knoxville/Turkey Creek

Everyone (1) Business (2) Couples (7) Family (6) Other (7) Friends (1)
3

convenient location next to i-40. good area.

Couples

Convenient location next to I-40. Good area sheltered by trees from the road traffic. Furniture was old, but OK. Clean.

By on Jul 13, 2017

3

inexpensive but you get what you pay for

Everyone

Motel charges a fee for using a credit card, which I was not told when making the reservation. The condition of the property is definitely declining. The ice machine had mold growing all over it. The mattresses are older and not terribly comfortable. As an inexpensive place to spend the night it's okay, and it's a very convenient location.

By , from Atlanta on Jul 11, 2017

3

great location

Singles

The interior is a 3 .5/5...small rooms but space is put to good use! The bed is huge however mine was in need of replacement had a incline to it .defiantly worth the money I'd stay again

By on Nov 30, 2015

3

good value for the money

BusinessTravelers

Greeted by cheery staff, friendly and helpful. Let me see the room before booking. Remodeling and painting, so fresh walls but carpet badly stained and needs replaced. VERY spacious and nice clean breakfast and lobby area open all night. Overall pleasant, would book others of this chain based on my experience here.

By on Oct 25, 2015

1

business trip

BusinessTravelers

Room I booked was not the room I received. It did not have the amenities that the website stated. And when I requested what I had paid for. The answer I got was there are no more rooms left.

By on Sep 14, 2015

3

overnight trip

Families

I chose this hotel by price after my first choice was booked up. It was an overnight stay, in town to watch my son compete in a bodybuilding competition. All the doors to the rooms open to the outside of the building which I would prefer the door to my room be more secure by opening into an interior hallway. The A/C was very slow in cooling as the high setting seemed more like it was the low. The cable TV did not work, checked cable connections and the cable plate on the wall was loose and must not have been making a connection because everything else was connected. We booked for 3 people and only had 2 washcloths and 2 hand towels, luckily we did have 3 towels. We did enjoy the pool because it was a very hot day. I probably would not stay at this motel unless everything else in my price range was booked up as was the case this time.

By on Aug 9, 2015

4

like family

Singles

everyone was very friendly as if you were at a home away from your home I enjoyed my stay there for at least a few days.

By on Jun 21, 2015

5

decent stay and good value

Singles

Decent stop on the way from Pennsylvania down to Florida. The room was pretty good and the staff was helpful.

By on Apr 6, 2015

3

good for value

GetawayWithFriends

the lady at the front desk was super helpful when we were looking for a place to grab food. we were just driving through and this was a great place to catch up on some sleep.

By on Mar 17, 2015

2

not bad, not great, but not bad

Couples

My most significant issue was I booked a Non Smoking room and when the hotel received the booking info it showed a Smoking room. The manger showed me the booking form that came across to them and I showed him my reservation, which did say non-smoking. And his said smoking. So something was lost in the translation between the hotel and this site. Quite disappointing and for my first stay book through this site, something I am now concerned with for future stays. Sadly, they had no non-Smoking rooms and since our room was paid for and we needed a place to stay we had to deal with it. I was not happy. The hotel was in a good location but did need a lot of TLC. Pealing wall paper throughout the bathroom. Flickering lights in the bathroom. Switch plates broken in numerous places. It was clean but needs a sprucing up.

By on Nov 24, 2014