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Austria Trend Hotel Schloss Lebenberg

5.0 out of 5.0

Recent guest reviews

This is not our 1st time at this excellent place. We love it very much and enjoy the Junior Suite with the Mountain View, we love the cuisine, the room service, the accommodation, simply everything. I highly reccommend this hotel.

From the start to the end, everything was great. Room was big and lovely, breakfast was always nice with a lot of choices, dinner was a hit and miss but they tried very hard. Outstanding: the scenic swimming pool overlooking mountains and sauna (get used to naked scene, it’s common here), the people who were super efficient and so helpful. Little glitches here and there like the shuttles that were always full and heating system that was too efficient ie. too hot. Overall, hotel quality is amazing. Will definitely return!

We arrived at this hotel at 21.10 on Valentine''s night after traveling for 9 hours and were told dinner finishes at 21.00 . We were told by a very arrogant manager that we would have to eat bar food even though we had paid for half board and we could see that many other guests were still waiting to be served in the restaurant! We were very disappointed with the attitude of this manager. Other staff we encountered during our stay were wonderful by contrast. The hotel itself was very nice though we felt that the ski shuttle service should run more frequently at busy times in the morning and evening.

Hotel is lovely but is not Austrian and quaint! Huge and corporate so perhaps not ideal for a family holiday. The shuttle bus service is not adequate by any means. A busy February half term with only 2 minibuses running (seating 8 people) is not enough! Queues formed down the driveway and only when a guest complained did they bring out a third bus - still not enough! We waited 30 minutes one morning and another paid for our own taxi, hotel would not pick up the cost! Would not return for this reason! Great waiter named Gabor though, he is definitely worthy of a mention as went above & beyond to ensure incredible service, unlike his colleague Urli!

Arrived to the hotel after 6 hr drive. Compulsory policy is to purchase half board package. When come to the restaurant at around 8pm find out no table was allocated for our group even though half of the restaurant was empty. Was not inform when booking I need to pre book the table for the compulsory dinner. The "manager" of the place arrogantly ask us to leave, there was no room for disscussion with him. He forbid any of the staff to serve us and after several times of asking for watter he denied us service even though we have to pay for that compulsory dinner. Was told no service for us!! Still half of the restaurant was empty, table just next to us was empty for the entire unplesant experience. When trying to speak to duty manager was told no one is available. So booked appoitment for morning with him but the relevant person is still not available to rák to me looks like no one wants to deal with customers problems! If you expect service avoid this place!!! Reall horrible exoerience for almost 3000Eur/4 nights!!!!!

Stayed here for 3 nights as part of a minibreak to snowboard/ski in Kitzbuhel. The hotel is on a little hill overlooking the town and the views are amazing. Wifi is complimentary and functional. Bathroom is great, heated floors and the soaking tub has a view of the entire valley. The room is a nice size but maybe showing its age a little bit (scuffs/scratches on furniture and the floor). The bedding is serviceable, but for a luxury brand hotel, would expect slightly higher end linens. The dining area is great, and the breakfast buffet is fantastic. The service at the bar and the restaurant were consistently good. The front desk, while nice, was inconsistently warm. The evening crew was smiling and helpful all the time. Bell staff was helpful but maybe the hotel could use a few more hands on deck. The Skiroom was functional, but it seemed not all the lockers worked. The hotel has a shuttle to the town and to the town gondola, but only runs until about 6pm. Thereafter, its about a 8-12 euro cab ride, or 20-25 minute walk. The gym is small and functional, on the ground floor. In summary, the views from this hotel are incredible. The service can be great or average and the rooms may be showing their age a bit. Its distanced from the main part of town, which can be good or bad, but we really enjoyed our stay here.

This is my second visit to Kitzbuhel last year we stayed in the Q hotel which in my opinion was better for food. The Schloss Lebenburg is in a great position overlooking the town and a walk into town is a comfortable distance, I wouldn’t want to do it in ski boots if you missed the Hotel bus back from town as it us a bit uphill in places. The 2 guys running the bus are very nice and friendly, although being 8 seater buses if you don’t get out early in the morning as the Hotel only runs one bus at a time even when the second driver is in reception which was annoying when you are standing around waiting for 30 minutes. Beware if waiting for last bus back from town at 6 o’clock that there is no queue for the bus it’s a free for all outside Mcdonnalds. While we were loading our skis a group of young Germans ran out of a bar and got in, and refused to get out until we pointed out we had been waiting 20 minutes and still 2 refused to get out, so we had to go in 2 runs for which the driver apologised. Restaurant is great very nice breakfast and the evening meal was varried with some great choice. Restaurant manager was a little critical when we carried our wine through from the bar as the sale was obviously on the bar and not his restaurant. David and Lena were great at serving us and always there when you needed them but not overbearing. The pool area is just stunning, may need to wait for the steam room as was busy when we went to use it and you need to just ignore the Germans who seem to think they own it and complain if you just open the door. Would I go again, probably not there is too much more out there to see in the world.

We are group of families that ski together a couple of times per season, normally in Austria, numbering on this occasion 18. Our aim is always 4-5 star with half board and a pool. We booked this Hotel 9 months prior to travelling for a New Year stay. I have written a letter of complaint to the Head Office in Vienna, the first time I've ever done this in 35 years of skiing, so i gave them an opportunity to respond prior to my posting. The response unfortunately, was predictable, actually similar to the Managers response to average Tripadvisor postings, which is focus and shout about the good, whilst playing down the bad with an insignificant apology. Curiously the Head Office response did acknowledge problems with staff. I suggest they do something about it. We arrived at the hotel after a the usual two and a half hours from Munich Airport. On arrival we had to drag out luggage and skiing paraphernalia up the steep, snow covered and slippery drive, without any response from the staff. The transfer of luggage to the room continued in the same vein. 5 Star? The rooms were good and everything I would expect of a 5 Star Hotel - Happy!!! The 5 families arranged to meet in the bar for pre-dinner drinks and was please about the lay out of the bar and the service of the bar staff. We viewed the dining area with the pianist tinkling away and anticipated a pleasant experience. Unfortunately we were ushered through to a back room away from the main area, which had the atmosphere of a mortuary, where we were split on to 3 separate tables. We were told that large parties were always put in the back rooms as the main area was not made for this. Strange as the next day a party of 20 arrived and were placed in the main area on one long table, which was exactly my vision of what it should have been for us. Our complaints were given lip service, which as the week went on became arrogantly dismissive. "The Food", oh dear!. I understand that 5 star establishments strive towards presenting their food in a nouvelle cuisine fashion, but this quite frankly was pushing the concept to a laughable state. There was simply nothing on the plate. The salad bar was maybe a dozen pieces of greenery, not what I am used to in a quality Austrian Hotel. To be blunt I've seen better salad bars at Pizza Hut; it was pathetically shocking. The soup on every occasion was at best luke warm. As the week progressed many of the party skipped both the salad and the soup - couldn't be bothered. I note other posts have highlighted this issue. It is strange as the bar food was excellent. I acknowledge that we are late diners, sometimes sitting down after 8.00 pm, but the speed of clearing was at times embarrassing, clearing while people were still eating. It was rude. Whilst on the serving staff, they seemed confused as to who was doing what and which diners were getting what, which included the wine waiters. Half an hour to receive the ordered wine at the table. There was a build of dried food, crumbs etc.between the cushions on the long seating in the dining area.. The New Years Eve event was very good, but cost an extra 155 euros per head, not to mention our bar bill - total 235 euros/head. The location of the hotel is a big issue and isn't managed well. The 8 seater shuttle bus is woefully inadequate in both directions, manned by miserable bored people. The return shuttle works on a first come first serve basis at a pre-designated pick up point at the foot of the Hannenkhan. Well as a party of 17 skiers at 4 oclock, we never had a cat in hells chance, scrambling around for taxis with every man and his dog, costing an extra 500 euros for our party. Shuttle stopped at 6.00pm. Several of our party are keen swimmers and arose early to use the pool, which by the way is stunning. The pool opened at 7.00 am. It was however unmanned at this time and the lights were not switched on until 7.30 am. Causing many of our party to swim in the dark; Bizarre!!! Wonder what the health and safety regs are on that, never mind 5 star. We are all business people and unfortunately need to catch up with our responsibilities at home. Sad I know, but it's a modern world. The WIFI is just inadequate, especially in the rooms where you have the privacy "catch up". I would imagine a lot of business goes on in this hotel; it will be conducted using "roaming". Room Service is poor. Plates left for days and other issues. On the last day I asked reception if I could have a room with internet access to sort out the boarding cards. A helpful young lady told me to leave it with them and they would sort it. Great finally 5 star and lets go skiing. On the evening I went to pick up the boarding cards and was told by a very rude male receptionist that this could not be done and they had managed 4 out of the 18. It transcended that, on arrival at Munich Airport, there had been a cross-over of my information at the point of input, such that my passport number had been placed onto somebody elses boarding card. The 4 printed boarding cards were one family, who decided to go through security. We were left at the Lufthansa check in desk, who were refusing to let me fly, telling me I would have to rebook at extra cost as the flight was full. We had to drag our friends back through security to sort the situation, which they and Lufthansa duly did. You can imagine at this time I was close to blowing. I've tried to rationalise why a hotel, a beautiful hotel, cannot fulfill the 5 star status it aspires to, and trust me, had this hotel been a 4 star I would have complained. I think it comes down to the management inability to find solutions to its failings and challenges, particularly the location and food issues, along with the obvious lack of training and/or potential inability of the staff. I think one of the things that might drive this is, it's part of a chain, driven by profit from elsewhere - Vienna actually. I think in general all the other 4-5 star Austrian Hotels I have stayed in in the past were family run. Shame bit of thought and it could be good. A 5 Star Hotel in the waiting

Not good from the moment we arrived I am afraid here are just a few of the problems we encountered No help upon arrival we had to drag luggage up the steep icy driveway Mix up with rooms Transfers into the town terrible we spent over 500 Euros on taxis Dining - our party of 18 were allocated our own room where we could see or here any entertainment requests to move refused apart from NYE when we got a room a little nearer the entertainment but still not close enough to see it Service for our evening meals was hit and miss at best sometimes plates missing , waiters had to check menu to see what they were serving , allocated none English speakers , drinks not topped up & sometimes simply left to look after ourselves Food was very poor especially the salad bar and soups Plates with half eaten food left in bed rooms for days Swimming pool in darkness in the mornings Over charged by 2 for evening meals x3 nights Remains of food under cushions in bar area Management arrogant at best unwilling to listen to reasoned complaints they smiled as we again without aid loaded our luggage when checking out On the plus side some members of staff were excellent and the food from the bar menu was very nice . The pool is great when you can see where you are ! We all visit Austria at least twice a year this is the only time we have encountered problems

We stayed at this hotel at the beginning of November 2017 to celebrate our anniversary. Our room was in the castle - which is the old part of the hotel. I recommend taking a room in the new wing, as the rooms from the castle are quite tired and in an urgent need of renovation. The spa area is very nice, and from the pool there is a lovely view over Kitzbuhel, but it is too crowded during weekends. The staff and breakfast were lovely. I would definitely come back, but would take a room in the new wing of the hotel.

Lebenbergstrasse 17 Kitzbuehel Tirol

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Austria Trend Hotel Schloss Lebenberg is a short stroll from Kitzbuehel Church and Church of Our Lady Kitzbuehel. This 5-star hotel has 150 guestrooms and offers a full-service spa, an indoor pool, and free in-room WiFi. It's in the mountains and also a short walk from Casino Kitzbuehel and Kitzbuehel Museum.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with buffet breakfast, available for a fee.


The 150 rooms have minibars and safes. Guests can expect free WiFi and flat-screen TVs.

Property features

Guests of Austria Trend Hotel Schloss Lebenberg enjoy a full-service spa, an indoor pool, and a fitness center. You can take advantage of free valet parking, along with an area shuttle for a fee. A multilingual staff is on hand to assist with luggage storage and tours/tickets. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and 4 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 638 reviews