Best Western Premier Hotel Villa Stokkum4.0 out of 5.0
Recent guest reviews
I spent there a couple of nights for business. The hotel is big and beautiful. Rooms are well equipped and clean. Bed and pillow too soft as often in Germany. Cover too warm. Breakfast is very good, but too expensive (18€). Very nice is the new gym. Not too big but ok, a lot of Windows so with a lot of light. All equipment are new and of good quality, remarkable.
Situated in a calm place in the middle of green trees. The rooms are OK, however there are different kind of rooms depending if you get a room on the old side, or new side. Breakfast is above average for German standard,
Functional, clean, safe, fine hotel for a 2 night business trip. Wouldn't suit couples or families in my opinion but for a short stay for business, it was suitable. I didn't get a chance to look around but colleagues said there were good restaurants locally. We ate in the restaurant and no complaints for dinner or breakfast. Food was tasty and felt like a particular effort was made to offer more than just your standard hotel service at dinner. The restaurant manager was very attentive. Also let us try wines and advised us on our choices which was appreciated.
Stayed there 3 nights for business. I slept well as the bed was very comfortable. The bathroom was spacious and well made. But the overall style of the room is old, and doesn't comply with modern hotel standards (lightning and carpets is old fashioned, plastic shower, old furniture...). Breakfast was ok.
Car parking excellent at front of hotel. Reception area good, but to reach designated room necessary to actually go outside (three floors up) onto a linking bridge, incorporating the emergency escape spiral stairway on the corner, covered but no side walls (not good if you suffer from vertigo); access by this route only option - alternative routing within building closed off. Other guests in same situation. No luggage assistance, but trolley available - fun on the bridge! No evening restaurant (Sunday), but minimal (three item) bar snacks available. Room itself very good, if a little tired. Recommend the five/ten minute stroll into adjacent old (1500s) walled town, with choice of at least five good and very reasonably priced restaurants. Breakfast good cold buffet, hot food limited to very tired bacon, sausage and scrambled - but surly lady chef was preparing good omelettes to order - if you had adequate time and patience! Overall, reasonable overnight stop, but not worthy of the "premier" BW status.
The staff did not inform us that we couldn't get directly to our room without walking up and down stairs across the dining room while they were doing repairs. No English tv stations to watch. Breakfast is way too expensive comparatively. In an industry where service is key, this place is lacking.
I stayed here for two nights whilst on business in the area as the hotel is close to my office. It is very well suited for a business trip - I don't know if there is much to do for tourists in the area. The hotel is modern and the rooms are a reasonable size. My room was a twin (quite common in Germany) and the beds were comfortable and not too hard which is often the case in German hotels. There was no air conditioning which meant I had to have the window open which also allow the noise of aeroplanes in which was a little disturbing. I think some rooms in the hotel are air conditioned so if visiting in warmer months request one of these! The bathroom was a reasonable size, with just a shower cubicle which had strangely opening doors which leaked so the floor got wet every time I used the shower. Both bedroom and bathroom were clean and everything was well maintained. I ate dinner in the hotel on one evening and the food was very good. Service was a little bit slow, as it was at the bar. There is a nice outside seating area. Breakfast was also good, with a nice selection of hot and cold items. WiFi was free and a good speed. The staff I spoke to were all friendly and helpful.
The room and bed were good but the staff is very unfriendly. I had an issue with the booking and the staff at the reception was very unfriendly solving it. Prepaid room and still wanted to charge my credit card... During breakfast one of the waitresses dropped a can of milk on the floor splashing my business suit literally from waist till my feet. All she did was giving me a tissue and walked away without any word!!! Ordering a bear took ages... Slow service, then had to wait for the bill, then had wait to get a pen so I can sign for each drink separately. That repeated itself 3 times.. For each beer... I will send them the bill for the suit steam cleaning and I will NOT come back to the hotel for sure...
Stayed two nights. Modern hotel right at the edge of old town Hanau Steinheim. Staff was very nice. Room includes minibar and snacks for purchase (there is a Lidl across the street if you need a nosh). Friend ate at restaurant and declared it underwhelming.
This Best Western has most of what a business traveler would need. The breakfast is traditional. Bathrooms are small, but this is to be expected in most of Europe. Wonderful dining available in a short walk up the hill in Steinheim (Hanau) makes this a great place to stay.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 150 reviews