Besides the property being amazing, the staff were above and beyond the best. We never could adjust to the altitude, and we needed to cut our stay short by 2 nights. They were so understanding and refunded our 2 nights for us. We did not expect that, but we’re very thankful.
Great rooms for wheelchair users. The bar had a wheelchair height counter. Nice separate bathrooms in our room (one with a roll in shower with shower chair). The reason I gave 4 stars is because we could not lower the temp for sleeping (the lowest it got was 71 and we sleep at 68). So neither of us slept well. We opened the windows, but it didn't help.
Grace at the front desk is extremely rude and not helpful! Air conditioning didn’t work.
The location was great and had wonderful views of the slopes. Staff was friendly and helpful.
We stayed from February 1st to February 5th, and not once our room was cleaned! It was....sad!
Only issue was smoke and smell from Forrest fire . Hotel should let you know that the guest rooms have air purifier in the room
Martha was great at the front desk, she made our stay great and she was very helpful. A
There was dried urine on our toilet seat. The bathtub was clogged. The second night we had items stolen from the room and had to file a report.
Nice location. You can tell the staff was really not interested in our stay as the ski season was over. The hot tubs were warm and it just felt off
I liked the top floor room. I liked the main lobby bar, the breakfast quality, eating area. TV's in the lobby area. Closed to GOAT and Pizza 101.
Great location in relation to ski lifts and shops. Breakfast was great. staff was very friendly. Stayed on 5th floor and thoroughly enjoyed the outdoor hot tub. The only negative would be the mattresses are a little dated.
This is the second time we have stayed at this location. Super convenient for skiing. We were disappointed to learn that the free breakfast is included only if you are a Hyatt rewards member. The change occurred November 1st.
Nice hotel near ski slopes, staff friendly i.e. front desk (Marty , Emily) room service one day good , next day bad ( in 8 days three times room service didn’t clean the bathroom nor left fresh towels ...) had to call reception when we came back from a day in the snow.... breakfast was a desaster very bad organized the staff couldn‘t keep up with the amount of guests...hot food was mostly cold or maybe lukewarm... ( chipotle pork with potatoes, churros, potatoes, etc.) kitchen staff looked really sloppy and didn‘t even care to refill..... In my opinion small changes would make a better and faster service because the idea of the changing breakfast is great and the quality could be very good as well with what the kitchen is using in regards to the ingredients ... just the execution is not good... best part was the chacuterie plate and the burger which we ordered one night! Really yummy!
My husband and I had a great experience staying here. There was a gentleman on the front desk from Dallas who was so helpful and sent us a bottle of wine because it was our anniversary. I wish I had gotten his name, but he went above and beyond for us. Thank you!
Located in Mountain House, Hyatt Place Keystone / Dillon is a leisurely stroll from popular sights such as Keystone Ski Resort and River Run Gondola Ski Lift. This 3-star hotel welcomes guests with 103 rooms and conveniences like free in-room WiFi, a rooftop terrace, and a 24-hour business center.
Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:00 AM. At the end of the day, the bar/lounge is a great place to grab a drink.
40-inch flat-screen TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
Hyatt Place Keystone / Dillon features 3 spa tubs, a rooftop terrace, and free WiFi in public areas. If you drive, self parking is USD 25 per night, and there's also a free area shuttle. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. Other amenities at this golf hotel include meeting rooms, conference space, and a 24-hour business center.
Besides the property being amazing, the staff were above and beyond the best. We never could adjust to the altitude, and we needed to cut our stay short by 2 nights. They were so understanding and refunded our 2 nights for us. We did not expect that, but we’re very thankful.
Great rooms for wheelchair users. The bar had a wheelchair height counter. Nice separate bathrooms in our room (one with a roll in shower with shower chair). The reason I gave 4 stars is because we could not lower the temp for sleeping (the lowest it got was 71 and we sleep at 68). So neither of us slept well. We opened the windows, but it didn't help.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.
Grace at the front desk is extremely rude and not helpful! Air conditioning didn’t work.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.
The location was great and had wonderful views of the slopes. Staff was friendly and helpful.
We stayed from February 1st to February 5th, and not once our room was cleaned! It was....sad!
Only issue was smoke and smell from Forrest fire . Hotel should let you know that the guest rooms have air purifier in the room
Martha was great at the front desk, she made our stay great and she was very helpful. A
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback.
There was dried urine on our toilet seat. The bathtub was clogged. The second night we had items stolen from the room and had to file a report.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your room experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. We have discussed with our housekeeping team on how to improve and are re-training our staff to our cleanliness standards.
Thank you for the kind words! We wish you could have stayed longer but it is nice to hear you enjoyed the time you were able to spend with us. We hope we can see you again soon!