- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, we had a king ocean front room and it was awesome, the staff and shuttle drivers were superb, we will be visiting again
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Located in Key West, Sheraton Suites Key West is near the airport and near the beach. Southernmost Point and Mallory Square are notable landmarks, and the area's natural beauty can be seen at Smathers Beach and South Beach. Key West Aquarium and Nancy Forrester's Secret Garden are also worth visiting. Our guests love the resort's central location.
I liked that they had a shuttle both from the airport and to downtown on the hours. I also liked that there was a beach across the street. The shuttles should have been more often than 1 per hour. Shuttle was limited to 11 passengers (although to their credit the regular shuttle supposedly holds 21 guests was in shop and often someone got left behind.) I also did not like things listed on their website that were not true! First, claimed to have 2 restaurants- yes, but both had same menu (which was 1 page and blah food), claimed local food delivery but staff could only name a pizza place.etc. Had no sundries shop so don’t forget anything eg toothpaste. Also had an issue with what the manager called “sugar bugs”. I acknowledged that we had not done room service so as to be green. She advised room would be cleaned and then sprayed for bugs. Returned that night to find room NOT cleaned so unsure about spraying - but did not see any more bugs -but we might have killed them all (about 20 or so)