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Recent guest reviews

It was a little noisy, and we had trouble getting the room cool enough.

Property is well kept, rooms are very clean and comfortable! Great staff and excellent location.

I think the price was a bit high but expected for the holiday season. THe free mid day smoothies and popsices were a great touch. Always had a seat at the pool which can be so hard at the holiday time. Free airport shuttle and shuttle to downtown were also great! I will be back for sure!

Renovatons are still being made - so it is understandable that somethings are not up to par. Had to call a couple of days in a row to have our room cleaned. One day after calling, it didn't get cleaned until around 6:00 p.m.

I like the design and decor of the property. The free shuttle was also very helpful getting downtown

The lady at check-in had zero people skills. The hotel is under renovation so construction everywhere. The room is big and nice but we had cockroaches. The internet doesn’t work and tech support couldn’t fix it. The breakfast is extremely overpriced and all the food was old/stale. The restaurant staff was nice and a couple of the hotel staff were welcoming. Unfortunately, it was not typical. The experience was not worth the price. We won’t be back.

This hotel gives you access to all of Key West without ever having to move your car. We did book this hotel last minute; so expectations were low, but we were pleasantly surprised. The resort fee included so much more than parking and a pool. We received smoothies just after lunch, virgin mojitos, cookies and fruit as snacks. Even better than small included snacks, the resort included free access to kayaks or paddleboards and transport to downtown by shuttle. The room itself is well maintained and no one wanted to get out of bed. Shower pressure was not the strongest, but that might be a settings choice. We were in a suite so the room itself was quite spacious. We wish we had more time here!

The stay was great, except the AC was not fully working in the room.

Location was great the room was clean, pool area was great, waiter at restaurant was fabulous. The only complaint we have is the pillows make so much noise. Every time someone moved it was like someone was crinkling a bag chips in your ear.

Shuttle service was excellent. Drivers were knowledgeable and efficient. Food and drink service very slow so you need to build in extra time to wait for these services

Gave our room away twice. They claim to be processing a credit thru orbitz

Great location, clean. Beds are not that comfortable.

The bartender Zora was nothing short of incredible; she was friendly, hospitable and professional, I returned with friends 2 additional stays with the Sheraton Suites in Key West. Outstanding service for 3 outstanding visits to paradise.

It was close to everything we wanted to do. The hotel was very clean, and everyone was was helpful. We will come back and stay with you.

S Roosevelt Blvd Key West FL

Hotel highlights

  • Steps from Smathers Beach
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Sheraton Suites Key West places you next to Smathers Beach and within a mile (2 km) of other popular attractions like Higgs Beach. This 184-room, 3.5-star resort has conveniences like an outdoor pool, a 24-hour fitness center, and free self parking.


Dining

Enjoy the pool views at Drifter’s Cove, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 11:00 AM.


Rooms

Sheraton Suites Key West's 184 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Guests can expect WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Other amenities include coffee makers, free bottled water, and safes.


Property features

At Sheraton Suites Key West, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, 1 Bedroom, Garden View

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Suite, 1 Bedroom, Courtyard View

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Suite, 1 Bedroom, Courtyard View

2 Double Beds and 1 Double Sofa Bed | Sleeps 5

Suite, 1 Bedroom, Balcony, Poolside

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Sheraton Suites Key West

Everyone (47) Couples (74) Business (1) Students (1) Family (46) Friends (13) Other (1)
5
Everyone

By on Mar 18, 2020

4
Partner Couples

It was a little noisy, and we had trouble getting the room cool enough.

By on Mar 17, 2020

5
Everyone

By on Feb 15, 2020

Review comment responded on Feb 17, 2020

Thank you for the positive feedback.

5
Partner Couples

Property is well kept, rooms are very clean and comfortable! Great staff and excellent location.

By on Jan 10, 2020

Review comment responded on Jan 13, 2020

Thank you for your positive feedback.

5
Family

I think the price was a bit high but expected for the holiday season. THe free mid day smoothies and popsices were a great touch. Always had a seat at the pool which can be so hard at the holiday time. Free airport shuttle and shuttle to downtown were also great! I will be back for sure!

By on Jan 6, 2020

Review comment responded on Jan 7, 2020

We appreciate the positive feedback! Thank you and Happy Holidays!

4
Everyone

By on Jan 4, 2020

Review comment responded on Jan 5, 2020

I apologize that the temperature of your room did not meet your standards. We would have been more than happy to send maintenance to fix this situation. Please notify us next time so that we can rectify the situation before you check out. We appreciate your feedback and hope if your travels ever bring you back to the keys that you will give us another chance to restore your faith in our property and employees.

3
Partner Couples

Renovatons are still being made - so it is understandable that somethings are not up to par. Had to call a couple of days in a row to have our room cleaned. One day after calling, it didn't get cleaned until around 6:00 p.m.

By on Dec 22, 2019

Review comment responded on Dec 22, 2019

I apologize for the delay in the servicing of your room. We will use your feedback and check into this with housekeeping. If there is anything we can do for you or get you please don't hesitate to let us know.

4
Family

I like the design and decor of the property. The free shuttle was also very helpful getting downtown

By on Dec 10, 2019

Review comment responded on Dec 11, 2019

Thank you for your great review. We hope to welcome you again soon.

2
Family Friends

The lady at check-in had zero people skills. The hotel is under renovation so construction everywhere. The room is big and nice but we had cockroaches. The internet doesn’t work and tech support couldn’t fix it. The breakfast is extremely overpriced and all the food was old/stale. The restaurant staff was nice and a couple of the hotel staff were welcoming. Unfortunately, it was not typical. The experience was not worth the price. We won’t be back.

By on Sep 2, 2019

Review comment responded on Oct 6, 2019

Thank you for letting us know about your experience. We are working to enhance our product and services through a full renovation. We hope you will give us another chance when your travels bring you back to Key West.

5
Family

This hotel gives you access to all of Key West without ever having to move your car. We did book this hotel last minute; so expectations were low, but we were pleasantly surprised. The resort fee included so much more than parking and a pool. We received smoothies just after lunch, virgin mojitos, cookies and fruit as snacks. Even better than small included snacks, the resort included free access to kayaks or paddleboards and transport to downtown by shuttle. The room itself is well maintained and no one wanted to get out of bed. Shower pressure was not the strongest, but that might be a settings choice. We were in a suite so the room itself was quite spacious. We wish we had more time here!

By on Jul 8, 2019

Review comment responded on Jul 19, 2019

Thank you for pleasant review. We are glad to hear you enjoyed the resort fee amenities. Please come visit us in the near future.

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