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Sheraton Suites Key West

3.5 out of 5.0

Recent guest reviews

Location was great the room was clean, pool area was great, waiter at restaurant was fabulous. The only complaint we have is the pillows make so much noise. Every time someone moved it was like someone was crinkling a bag chips in your ear.

Shuttle service was excellent. Drivers were knowledgeable and efficient. Food and drink service very slow so you need to build in extra time to wait for these services

Gave our room away twice. They claim to be processing a credit thru orbitz

Great location, clean. Beds are not that comfortable.

The bartender Zora was nothing short of incredible; she was friendly, hospitable and professional, I returned with friends 2 additional stays with the Sheraton Suites in Key West. Outstanding service for 3 outstanding visits to paradise.

It was close to everything we wanted to do. The hotel was very clean, and everyone was was helpful. We will come back and stay with you.

Property is old, slipping sofa was very uncomfortable. Some stuff was nice the, but overall it should be twice cheaper.

Hotel was under construction (could of warned us) jack hammering all week... but during the day we where out and about on our scooter. the pool was closed for 2 days and that was an inconvenience. We complained at check out and received a 2 day amenity discount. over all the hotel was nice and we would return (if not under construction)

Construction during entire 5 days starting at 7 am. Loud jackhammering,under my window. could not stay to enjoy the pool area to noisy, could not enjoy the restaurant or bar because of the smell and dust.

Staff from front desk to room housekeeping were very friendly, polite, and helpful. Room was clean, king bed was very comfortable. Pool and grounds were awsome.!

We had a very nice stay, but had to ask to get our room cleaned. Peter the waiter in the restaurant was so good to us. He made sure I had my Latte which was delicious. A particular waitress from Norway acted like she did not want me to have it. She said "oh, they are so bad for you and you dont need one". Peter made sure I got it. It was very good. Awesome hotel. We would stay again.

Large comfortable rooms. Shuttle bus to downtown. Close to airport.

This is our go-to place in Key West. We love the friendly and helpful staff, particularly the shuttle drivers who go out of their way to recommend and help you find local attractions/activities. There is a tasty breakfast buffet, a lovely pool, a great little bar, and it is right across the road from Smather's (picturesque!) Beach.

Wonderful hotel and staff. Kids loved the pool. Family friendly hotel! Great shuttle service to downtown!

2001 S Roosevelt Blvd Key West FL

Hotel highlights

  • Steps from Smathers Beach
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Sheraton Suites Key West places you next to Smathers Beach and within a mile (2 km) of other popular attractions like Key West Art and Historical Society. This 3.5-star resort has 184 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

This resort serves as home to a restaurant, which has pool views, along with a bar. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7:30 AM to 11:00 AM.


Rooms

An LCD TV comes with cable channels, and guests can stay connected with WiFi. Pillowtop beds sport down comforters and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a sofa bed, a refrigerator, and a microwave.


Property features

Guests staying at Sheraton Suites Key West enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a 24-hour business center, and a computer station.

Room options

Suite, 1 Bedroom, Garden View

Queen 2 | Sleeps 5

Suite, 1 Bedroom, Garden View

King 1 | Sleeps 3

Suite, 1 Bedroom, Courtyard View

Full 2 | Sleeps 5

Suite, 1 Bedroom, Courtyard View

King 1 | Sleeps 3

Guest reviews for Sheraton Suites Key West

Everyone (44) Couples (71) Business (1) Students (1) Family (40) Friends (13) Other (1)
4
Everyone

By on Jun 11, 2019

5
Everyone

By on May 13, 2019

Review comment responded on May 17, 2019

Thank you.

4
Families Friends

Location was great the room was clean, pool area was great, waiter at restaurant was fabulous. The only complaint we have is the pillows make so much noise. Every time someone moved it was like someone was crinkling a bag chips in your ear.

By , from Key Colony Beach on May 2, 2019

Review comment responded on May 17, 2019

Thank you, for your feedback.

4
Friends

Shuttle service was excellent. Drivers were knowledgeable and efficient. Food and drink service very slow so you need to build in extra time to wait for these services

By on Apr 12, 2019

Review comment responded on Apr 16, 2019

Thank you, for your nice compliments we appreciate your feedback!

2
Partner Couples

Gave our room away twice. They claim to be processing a credit thru orbitz

By on Apr 2, 2019

Review comment responded on May 1, 2019

Sorry to hear that your weren't satisfied with our service during your stay and we apologize for any misunderstanding. If you feel like something has been done in error regarding your reservation please contact us immediately. We want to make sure that your experience is memorable from beginning to the end.

4
Families

Great location, clean. Beds are not that comfortable.

By on Mar 26, 2019

Review comment responded on Mar 28, 2019

Thank you, for sharing your feedback. Our property does have a brand standard mattress it's called the Sheraton Perfect Sleeper by Serta.

5
Everyone

By on Mar 25, 2019

Review comment responded on Apr 22, 2019

Thank you.

5
Friends

The bartender Zora was nothing short of incredible; she was friendly, hospitable and professional, I returned with friends 2 additional stays with the Sheraton Suites in Key West. Outstanding service for 3 outstanding visits to paradise.

By on Mar 12, 2019

Review comment responded on Apr 22, 2019

Thank you, we'll make sure to share this with her and thank you, for your positive feedback!

4
Friends

It was close to everything we wanted to do. The hotel was very clean, and everyone was was helpful. We will come back and stay with you.

By on Feb 10, 2019

Review comment responded on Feb 20, 2019

Great, it was a pleasure being at your service and we look forward to meeting you again.

4
Friends

Property is old, slipping sofa was very uncomfortable. Some stuff was nice the, but overall it should be twice cheaper.

By on Feb 8, 2019

Review comment responded on Feb 20, 2019

Thank you, for your feedback and patience with us while we work on remodeling all of our suites.