I am giving a bad review for this hotel that I've stayed at multiple times in the past year. This time round I had a very clean and prepared room, with a used condom on the floor. I then got put into a room that had no water. Following that, I tried to reduce my stay due to a fluctuation in my itinerary and while the staff were great they had no ability from management whom I never saw once, and proceeded to charge me the full amount. Absolutely despicable management. Won't ever return.
this is the 4th time I and my small 501c medical team has stayed here. Its been 4 years and unfortunately, although hotel is clean, a lot of general upkeep has not been maintained. for instance broken window locks, deteriorating shower door gaskets, soap scum at bottom of shower glass( could easily be removed with a razor scraper) Some room refrigerators work some do not. The staff is great, the breakfast buffet is very good, the rooftop restaurant, bar is a plus although sometimes service is a bit slow. Minor point but The Nation or the Standard in the lobby news rack would be nice. Probably will stay here again.
Great stay as always
Great staff
The staff were so lovely and kind! Thanks again!
Place seems overused and abandoned
The room I stayed in was decent. Nothing fancy, the beds are simple, the mattress is comfortable and clean. The beddings are a little dump after room cleaning, but otherwise okay. The room I stayed in was quite at night, but the view was terrible. The staff at the check-in desk are fine when you come in, but after check-in, they are not so helpful or accomodating. The place is walking distance to Yaya Center. Upon checking in, the staff is great. When you book from Orbitz, there is clear indication that breakfast, parking and wifi are included in ALL rooms. False. The breakfast is an additional $20 per person when you book any one that says Room Only. Beware. However, it is cheaper to book from travel websites than directly from their website, even though you'll know the breakfast issue sooner rather than at 9:00 when you're hungry. For the price, you can get good food within walking distance e.g. Sarit Center. It is accessible to some nightclubs that are walking distance. They have a nice bar on the topmost floor which is brilliant. This is my experience, I don't know if it is ALL cases, but if you request for replacement for used teacups in the room, they take the dirty cups from the room and wash them and return them to the room rather than bringing in clean teacups when you request. I would stay at another hotel.
friendly staff. they do all they can to accommodate you. I needed an early check in and it was not a problem. they are available for the guests. The room was fine. They do a good job at cleaning it. quiet environment. I like to go back there.
Nice hotel near to restaurants and malls in Westlands. Room was very clean if oddly shaped. The road is a little rough and not too easy to find. Also, the same photo of the Eiffel Tower was on every level of the building--management can't afford more than one print? Also, the cleaning staff kept asking to clean the room while we were in it during the day and it became annoying. Otherwise, the stay was very pleasant!
The facility was very modern & clean. Although construction was going on, my wig wasn't impacted by the noise. The rooftop bar has a nice ambiance.
We had a rough experience getting to the hotel and the front desk staff went way above and beyond to welcome us and make us feel relaxed!
Located in Westlands, La Maison Royale is a leisurely stroll from sights such as Oshwal Religious Centre and The Sarit Centre. This 28-room, 4-star hotel has 2 restaurants, a 24-hour gym, and free in-room WiFi. It's connected to the convention center in central Nairobi and also close to United Nations Office at Nairobi and Yaya Centre.
Enjoy dining at one of 2 onsite restaurants including Rendezvous, which specializes in French cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception. For your convenience, a full breakfast is served for a fee each morning from 8:00 AM to 10:00 AM.
Guests can expect 42-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, designer toiletries, and slippers. Other standard amenities include iPod docks, minibars, and coffee makers.
Guests of La Maison Royale enjoy a 24-hour gym, free WiFi in public areas, and a business center. There's free parking, and an airport shuttle (available 24 hours) for USD 50 per vehicle roundtrip. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this family-friendly hotel include a kids' club, coffee/tea in a common area, and a meeting room.
I am giving a bad review for this hotel that I've stayed at multiple times in the past year. This time round I had a very clean and prepared room, with a used condom on the floor. I then got put into a room that had no water. Following that, I tried to reduce my stay due to a fluctuation in my itinerary and while the staff were great they had no ability from management whom I never saw once, and proceeded to charge me the full amount. Absolutely despicable management. Won't ever return.
this is the 4th time I and my small 501c medical team has stayed here. Its been 4 years and unfortunately, although hotel is clean, a lot of general upkeep has not been maintained. for instance broken window locks, deteriorating shower door gaskets, soap scum at bottom of shower glass( could easily be removed with a razor scraper) Some room refrigerators work some do not. The staff is great, the breakfast buffet is very good, the rooftop restaurant, bar is a plus although sometimes service is a bit slow. Minor point but The Nation or the Standard in the lobby news rack would be nice. Probably will stay here again.
Dear Michael,Thank you for your review of La Maison Royale Hotel. We are glad you felt the staff are great, breakfast buffet was good and the rooftop restaurant is great. It is something we have worked hard on and we are pleased our efforts resonated with you. We truly value the opinions of our customers and we have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.
Great stay as always
Dear Shaheen,Thank you for leaving such a wonderful review. We are happy that you enjoyed your experience. We put customer experience and satisfaction as our priority. We look forward to hosting you again.
Great staff
Dear Shaheen,Thank you very much for sharing your experience of our property with the online world. We are glad to read that you had a wonderful stay. We look forward to welcoming you to a more pleasant stay.
The staff were so lovely and kind! Thanks again!
Dear Carrie, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.
Place seems overused and abandoned
Dear Sydney,Thank you for taking your time to review us. We truly value the opinions of our customers and we have noted the concerns you have highlighted and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We will do our best to delight you, should you give us the opportunity in future.
The room I stayed in was decent. Nothing fancy, the beds are simple, the mattress is comfortable and clean. The beddings are a little dump after room cleaning, but otherwise okay. The room I stayed in was quite at night, but the view was terrible. The staff at the check-in desk are fine when you come in, but after check-in, they are not so helpful or accomodating. The place is walking distance to Yaya Center. Upon checking in, the staff is great. When you book from Orbitz, there is clear indication that breakfast, parking and wifi are included in ALL rooms. False. The breakfast is an additional $20 per person when you book any one that says Room Only. Beware. However, it is cheaper to book from travel websites than directly from their website, even though you'll know the breakfast issue sooner rather than at 9:00 when you're hungry. For the price, you can get good food within walking distance e.g. Sarit Center. It is accessible to some nightclubs that are walking distance. They have a nice bar on the topmost floor which is brilliant. This is my experience, I don't know if it is ALL cases, but if you request for replacement for used teacups in the room, they take the dirty cups from the room and wash them and return them to the room rather than bringing in clean teacups when you request. I would stay at another hotel.
Dear Esteemed guest, Thank you for choosing to stay with us at La Maison Royale Hotel, in deed it was a great pleasure hosting you here. We have taken note of the issues raised and currently training our team members to serve our clients better. Kindly accept our apologies for the inconveniences caused and we hope to see again in the future.
friendly staff. they do all they can to accommodate you. I needed an early check in and it was not a problem. they are available for the guests. The room was fine. They do a good job at cleaning it. quiet environment. I like to go back there.
Dear Bak, Thank you for choosing La Maison Royale Hotel Westlands for your recent stay. Indeed it was a great pleasure serving you and we hope to see you in one of our properties soon!
Nice hotel near to restaurants and malls in Westlands. Room was very clean if oddly shaped. The road is a little rough and not too easy to find. Also, the same photo of the Eiffel Tower was on every level of the building--management can't afford more than one print? Also, the cleaning staff kept asking to clean the room while we were in it during the day and it became annoying. Otherwise, the stay was very pleasant!
Dear J, Thank you for choosing to stay with us at our La Maison Royale Nairobi. It gives us great fulfillment to hear that we offered services to your satisfaction. We have also taken note of areas that we need to improve on and we have shared the same with our management. We would like to welcome you again any time you are in Nairobi. Regards, Lmr Team
The facility was very modern & clean. Although construction was going on, my wig wasn't impacted by the noise. The rooftop bar has a nice ambiance.
Dear our valued guest, Thanks for your GREAT review of our property and we are happy to hear that you enjoyed your stay with us despite the on going improvements during that time. Now the remodeling is complete and the outcome is amazing. We welcome you back to come and sample what we have done. Regards,
Shaheen,First and foremost, I would like to thank you for choosing to stay with us during your recent visits to Nairobi, and most definitely for taking the time out of your very busy schedule to write this review.Secondly, we always endeavour to delight every customer and make their experience memorable and we apologise that we did not meet your expectations this time round. We value your feedback and are taking immediate steps to address the issues you mentioned and please be assured the same has been shared with the concerned team and department heads for corrective measures and improvement. We want to extend our invitation to you for another stay with us, where we assure you of a more pleasant experience.