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SpringHill Suites Houston Katy Mills

3.0 out of 5.0

Recent guest reviews

The staff are very friendly and attentive and the property was very clean and up to date, The rooms are spacious and very nice. I normally have a back ache after a nights sleep in a hotel bed but not with this bed. It was the most comfortable hotel bed I ever slept in. Free breakfast was also a nice bonus! Will definitely stay here again!

The only reason I didn't give more stars are for 2 reasons GFI plug in bathroom had been painted and the plug no longer worked. Tried the test & reset buttons but wouldn't work. As everyone knows, funding another plug that isn't behind the bed or tv is difficult. Plus no mirror 2nd reason, lobby smelled of smoke. Smoking area was by front door instead of 25' or more thus smoke came into the lobby. We are not smokers and have never been smokers so our sensitivity to smoke is heighten. The room was clean, the small living area was just right with a large sofa bed & work desk. TV was located so you could watch tv in the bedroom or living area. Small refrigerator and sink area with microwave

Myself and my wife stayed at Springhill for 1 night and I had the best night sleep ever. The air conditioner in our house stopped working and the house became uncomfortable so we decided to look for a hotel around. Springhill popped up and we checked in that same day. We want to do Springhill again anytime soon. Very quiet, clean and refreshing environment. Free wifi, breakfast and we even had complimentary bottles of water.

In town for one night stay. Room was clean & comfortable. Good bed & pillows. Check in was quick & easy. Staff was nice. Free breakfast & evening snacks. Non-smoking property. Good location close to Katy Mills Mall, other hotels, Denny's & Wal-Mart for any forgotten items Only complaint was room #115 located next to elevator. I would stay here again.

We checked in Sat to visit with family in town. Awesome desk clerks, very clean and quiet rooms. Plenty nice clean towels. Breakfast was good and the area spotless! We will definitely stay there again!

Stayed here for a week on a business trip. Stay was OK, nothing really wrong with it. The breakfast was usually not stocked very well and after 3 mornings, I just quit going and picked something up after I left the hotel. I wasn't there during the afternoon snack time, so can't comment on that. My room was clean, but had an awful shower head, that was only at about 50% output - never could get all the water to divert from the faucet to the shower. Again, nothing to cause me not to come back, but nothing stood out to necessarily pick it over other options in the area.

One of the nicer Springhill Suites with the additional benefit of appetizers and beverages in the evening as competition has increased in the area. I got a great rate with the same level of quality service and a clean and comfortable room. Will stay there again the next time.

This was the last minute spare of the moment type of hotel for me, at least the night I went! Overall, this is a great hotel , hospitality was great, and the breakfast was good. I would definitely return here when I back in the area!

Once a year while on business in the area I have stayed at this hotel since it opened. As a Lifetime Platinum Elite, the reception desk was lacking in service and 3 people were standing around talking instead of paying attention to customers. I asked for a room not facing traffic as best as possible as I don't sleep very well. I was assured that I had a quiet room. All night I was up listening to road traffic. The phones in my room did not work, the carpet is stained near the sink and very unappealing. Most disappointed in this stay and will look for a different Marriott the next time around.

I've stayed in hotels about 200 nights this year, about 130 nights at Marriott hotels, and this is the worst hotel I've stayed in this year.  If I could get my money back I would. When I first checked into the hotel I wasn't welcomed even though I'm a Marriott Platinum member.  It's not a big deal, but I believe everyone should be welcomed especially loyal customers.  In addition, we were attending a wedding, so the party had rented multiple rooms. The first thing we saw when we got to our room was a silverfish run across the bed and then a roach run across the floor. We are in south Texas so bugs are expected.  After disposing of the bugs I must have run across their buddies because I had another silverfish and another roach.   On my second night is when the roach parade started.  I killed 8 roaches running around different places in the room; it was like a slaughter.  In the morning I notified the front desk clerk of all the roaches and I was informed she was new and couldn't help me, but she would notify the manager.  I'm not sure if the manager was ever made aware of the situation, because the manager never contacted me. I was not offered to move to a new room, but I’m not sure it would have made any difference. In addition, as far as I know nothing was ever done to my room to fumigate the bugs. When I left at 445 for the wedding the room had not been cleaned nor purge of roaches. The final morning (I stayed 3-nights) I woke to find a nice size roach dead next to one of the beds and as we were packing to leave a couple more ran across the room.  I went down to the front desk again to inquire with the manager about the roach issue.  The front desk clerk (different from the previous day) said the manager wasn't at work.  I explained the roach issue and she said she would talk to the manager and have them call me.  I never received a call from the manager. I don’t know if it’s poor management or communication issue, but I tend to believe it’s a poor management issue. After checking out of the hotel, I contacted Marriott Corporation and via their website. I received an email back form Marriott Customer Care: Hello I am sorry your stay at the SpringHill Suites Houston Katy Mills was not the Marriott experience you deserve. I shared the details you provided with the executive team at the hotel. They will take action and respond to you soon. I ask that you allow us three to five business days to resolve this issue. As a Platinum Marriott Elite Member, we value your loyalty. Please accept our sincere apologies for this disappointing experience. You can count on Marriott to improve your experience in the future. Safe travels, Rashada Spencer Marriott Customer Care Yet I have not heard from the hotel since I returned. It’s been almost two weeks and not a word from the Springhill Suites Marriott management or owner, which is actually a Marriott Managed hotel by Nayosha LTD which is owned by Anil U Patel. Just to solidify this is probably poor management, my wife went to purchase a drink from the snack shop, the clerk at the front desk said she couldn't sell anything because she didn't know the price and the manager was away. There are no vending machines, so without a manager you can't buy anything.   Other features of the hotel are very uninspiring and remind me of a Super 8. The rooms are cheap furnishing with and ugly green paint. The room we were in had a very odd layout, unlike other Springhill Suites I’ve stayed at. It does have a microwave and small dorm Fridge. I’ve stayed in Motel 6’s which had nicer decors. The breakfast in the morning is your standard continental breakfast, which was really nothing special. The coffee one morning was cold.
 I've stayed at several Springhill suites in the past, but never one this poorly run.  Their are several other Marriott properties nearby, so unless they are owned by the same poorly run management group I would stay at them if you have an option.

2501 Texamati Dr Katy TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

SpringHill Suites Houston Katy Mills is a short stroll from Typhoon Texas and Katy Mills Mall. This 3-star hotel has 69 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. Also close to this Katy hotel are Katy Veterans Memorial Museum and Katy Park.


Dining

Start your day off right with a free continental breakfast.


Rooms

The 69 soundproofed rooms feature kitchenettes with refrigerators and microwaves. Guests can expect to find free WiFi and 27-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with pillow menus and down comforters ensure a restful night. Washers/dryers, sofa beds, and coffee makers are other standard amenities.


Property features

At SpringHill Suites Houston Katy Mills, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 101 reviews