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Residence Inn by Marriott Houston Katy Mills

3.0 out of 5.0

Recent guest reviews

We stayed here for our grandsons graduation,I was a little worried when I saw they were remodeling but I never saw anyone working and it was very quite and neat. Enjoyed the breakfast in the mornings and we had kids with us so we cooked hot dogs in the room. The mall was in walking distance if you wanted to walk.The front desk was very helpful and polite.I would stay here again if in the area

We recently had car trouble and ended up staying at the Residence Inn, without a vehicle. I asked if there was a fast food near by that I could walk to. The night clerk did not want me to walk in the cold so she insisted that either she would go get something for us to eat or that she would drive me there to pick something up. Wow! That ranks high. But beyond that, the hotel was excellent. A fair morning breakfast, better than average and the rooms were top notch. Highly recommend this for short time stay or long term.

Have stayed a couple of times It is a good place to set up office for a work stay Service and breakfast i ok The area around the hotel has s lot to offers, a mall, dinner places, some shopping etc with in 5-10 drive or walkind distance

My family and I stayed at the Residence Inn for an extended stay. The entire team is excellent and are always very helpful! Great breakfast selection and clean rooms. Excellent gym, clean pool, hot tub and basketball court.

As a Marriott platinum member, I don't usually use the Residence Inn brand, but decided to try it this time. We were looking for 1-2 nights in a convenient location while our home was being remodeled. This hotel is right by Katy Mills mall, yet it is very quiet. The suite was a good size and the kitchen was well-appointed. We could have easily cooked in the room. After we checked out, we realized we needed to stay another night. Management was very responsive and got us an upgraded room. Based on my experience with this hotel, I will definitely be using the Residence Inn brand more often now.

We stayed here as evacuees during the hurricane, as we live in a flood prone area. This was mentioned to the front desk at check in on Friday. However, we only booked the room a couple nights, because we were uncertain how severe the storm would be. Our area ended up being completely inaccessible by Sunday. We asked the front desk to extend our room a couple more nights because we go not yet make it home but to our surprise, the room had already been sold to someone else and the property was allegedly out. If someone tells you they are evacuees, it might be helpful to inquire whether or not they need to occupy the room for a longer length of time - especially during a disaster! We were forced to check out on Sunday in the pouring rain and find a new hotel (that accepted dogs). The staff was of no assistance offering sister locations. Also after being denied renewal of the room, I went online and was able to find availability for the same night we inquired about. The price had jumped to $169 a night... about $70 more than we paid at check in! Unbelievable. There was also a leak in the ceiling. The staff did not seem too interested when we first brought it to their attention as they were too preoccupied in their card game.. but ended up sending maintenance Sunday, the day we checked out.

I booked a room because I anticipated the flooding in the area for Hurricane Harvey. The stay started out rocky but I couldn't cancel. The Room was nicely made but the cleaning was decent. I booked the room thru Sunday but with the weather being a danger, I requested to extend and was told they were booked. Three streets full of water and you're telling me we have to leave. In addition, they jacked their rate up $39 higher than it had been at the time I booked amd the front desk guy told me it was because of flooding. In the middle of a natural disaster why would your process be to book rooms people are already staying in, they would've booked the room regardless but why is that the practice? And I'm a rewards member. They can keep they points, I'll never stay with Marriot again!!!

We had 2 bedroom suite, top floor, clean room, comfortable beds, even the sofa bed. Front desk very helpful. We didn't hear any highway noise, did not use pool. Breakfast was nice, oatmeal was watery though

We were visiting from California and grateful for a familiar property. Residence Inn is our preferred property and this location did not disappoint. There was a little glitch finding the property; our car's navigation system and our iPhone directions took us to the wrong address. We made a call to the hotel, the staff explained they issue with similar street names and gave us accurate directions. There's plenty of shopping, restaurants, gas stations, and activities for families within close proximity. Would definitely recommend this property when your in the area.

Typical Residence Inn, with kitchen makes it so convenient when staying more than 1 night. Room was clean and great housekeeping service. Breakfast was good. Front desk service was good and responsive. The convenience of direct billing due to a good relationship with my Company is a big plus.

25401 Katy Mills Parkway Katy TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • 24-hour fitness center

Located within a 5-minute walk of Katy Mills Mall, Residence Inn by Marriott Houston Katy Mills is within a mile (2 km) of Typhoon Texas. This 126-room, 3-star aparthotel has a 24-hour fitness center along with free in-room WiFi and free self parking. In central Katy, the aparthotel is also close to Katy Veterans Memorial Museum and Katy Park.


Dining

Start your day off right with a free buffet breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 126 individually decorated apartments feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect 37-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. IPod docks, sofa beds, and coffee makers are other standard amenities.


Property features

At Residence Inn by Marriott Houston Katy Mills, guests have access to a 24-hour fitness center, a spa tub, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Other amenities at this family-friendly aparthotel include a meeting room, a 24-hour business center, and a seasonal outdoor pool.

Room options

Suite, 1 Bedroom

King 1 | Sleeps 4

Suite, 2 Bedrooms

King 1 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

90.0% of guests recommend this hotel

Total of 120 reviews