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Residence Inn by Marriott Houston Katy Mills

3.0 out of 5.0

Recent guest reviews

As a Marriott platinum member, I don't usually use the Residence Inn brand, but decided to try it this time. We were looking for 1-2 nights in a convenient location while our home was being remodeled. This hotel is right by Katy Mills mall, yet it is very quiet. The suite was a good size and the kitchen was well-appointed. We could have easily cooked in the room. After we checked out, we realized we needed to stay another night. Management was very responsive and got us an upgraded room. Based on my experience with this hotel, I will definitely be using the Residence Inn brand more often now.

We stayed here as evacuees during the hurricane, as we live in a flood prone area. This was mentioned to the front desk at check in on Friday. However, we only booked the room a couple nights, because we were uncertain how severe the storm would be. Our area ended up being completely inaccessible by Sunday. We asked the front desk to extend our room a couple more nights because we go not yet make it home but to our surprise, the room had already been sold to someone else and the property was allegedly out. If someone tells you they are evacuees, it might be helpful to inquire whether or not they need to occupy the room for a longer length of time - especially during a disaster! We were forced to check out on Sunday in the pouring rain and find a new hotel (that accepted dogs). The staff was of no assistance offering sister locations. Also after being denied renewal of the room, I went online and was able to find availability for the same night we inquired about. The price had jumped to $169 a night... about $70 more than we paid at check in! Unbelievable. There was also a leak in the ceiling. The staff did not seem too interested when we first brought it to their attention as they were too preoccupied in their card game.. but ended up sending maintenance Sunday, the day we checked out.

I booked a room because I anticipated the flooding in the area for Hurricane Harvey. The stay started out rocky but I couldn't cancel. The Room was nicely made but the cleaning was decent. I booked the room thru Sunday but with the weather being a danger, I requested to extend and was told they were booked. Three streets full of water and you're telling me we have to leave. In addition, they jacked their rate up $39 higher than it had been at the time I booked amd the front desk guy told me it was because of flooding. In the middle of a natural disaster why would your process be to book rooms people are already staying in, they would've booked the room regardless but why is that the practice? And I'm a rewards member. They can keep they points, I'll never stay with Marriot again!!!

We had 2 bedroom suite, top floor, clean room, comfortable beds, even the sofa bed. Front desk very helpful. We didn't hear any highway noise, did not use pool. Breakfast was nice, oatmeal was watery though

We were visiting from California and grateful for a familiar property. Residence Inn is our preferred property and this location did not disappoint. There was a little glitch finding the property; our car's navigation system and our iPhone directions took us to the wrong address. We made a call to the hotel, the staff explained they issue with similar street names and gave us accurate directions. There's plenty of shopping, restaurants, gas stations, and activities for families within close proximity. Would definitely recommend this property when your in the area.

Typical Residence Inn, with kitchen makes it so convenient when staying more than 1 night. Room was clean and great housekeeping service. Breakfast was good. Front desk service was good and responsive. The convenience of direct billing due to a good relationship with my Company is a big plus.

A very late review for an absolutely wonderful hotel. The hotel staff makes this a wonderful place, they are extremely courteous, cheerful, always willing to help. I stayed here for a week and absolutely loved it.

We stayed here because of the reviews but we don't have a pet & there was Dog hair all over our room old light fixtures dirty lamp shades we took lots of photos don't stay here if cleanliness is important we have small children so allergies attached us all breakfast was good but the room blanket has human hair so even if food was 5star the cleanliness of the room ruined our stay we checked our early Frequent Travelers Nightmare Spring Break Interrupted 7photos of proof submitted to Google Expedia Trip Advisor Hope it helps

Just returned from a one night stay. Very nice property. Friendly staff, large clean, quite room. Comfortable bed & loved the pillows. Free ber, wine & snacks in the evening in the lobby. Very nice hot, fresh breakfast buffet in the mornings. Rooms, hallways &lobby areas very nice & inviting. Separate living area, complete kitchen if you wish to cook. Easy access off i-10 & across from the Mall with several food options nearby. Really enjoyed my stay here & will be returning soon with recommendations to family & friends.

We stayed here for nights for my great-nieces wedding and was very pleased. The location was great our one bedroom suite was up to date ,the breakfast was good and the staff was great. We liked the location because it was close to the interstate plus lots of restaurants

25401 Katy Mills Parkway Katy TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • 24-hour fitness center

Located within a 5-minute walk of Katy Mills Mall, Residence Inn by Marriott Houston Katy Mills is within a mile (2 km) of Typhoon Texas. This 126-room, 3-star aparthotel has a 24-hour fitness center along with free in-room WiFi and free self parking. In central Katy, the aparthotel is also close to Katy Veterans Memorial Museum and Katy Park.


Dining

Free buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 126 individually decorated apartments feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect 37-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. IPod docks, sofa beds, and coffee makers are other standard amenities.


Property features

At Residence Inn by Marriott Houston Katy Mills, guests have access to a 24-hour fitness center, a spa tub, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and a seasonal outdoor pool.

Room options

Suite, 1 Bedroom

King 1 | Sleeps 4

Suite, 2 Bedrooms

King 1 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 116 reviews