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Seemed like an older property. No one at front desk at check out. Had to call and request a receipt for stay - was told I could get one via email, still waiting and will have to call again.
The lobby, hallways, and counters were dirty, There was paper bags left in the elevator floor. Seemed to be understaffed, customers checking in and others waiting to coffee.
Caulking in tub had mold and drain had water rust. Room is ok if you plan on staying several nights and cooking in your room. Continental breakfast consisted of packaged muffins and coffee. Ok room for the money.
Pay attention to the poor reviews!!! First thing you notice old hotel odor. Get into room, notice dirty rag left in bathroom. Then I can’t turn on bedside light because bulb it burnt out. Go to put items in refrigerator and see a dirty appliance. Go to pull out sleeper sofa, and find zero extra bedding for it. Plus empty drink bottles, candy wrappers. At this point, we are in our pjs and not convenient to go to front desk for items. Go to take a shower, shower curtain is stained and moldy and area around drain is rusted. Gross! Then when I need to blow dry my hair, no hair dryer. My husband went to front desk to get one and complained of how bad our room was. All they could say was sorry and if you need items to just ask. We would’ve been back and forth to them 7-8 times during the stay for things. We chose not to eat the breakfast here as I don’t trust their kitchen cleanliness. Beware of this place; pay the extra to go to a better hotel. Or even sleep in your car! It was that bad!!!!
Did not like the shower area except that everything was fine. TV remote was not working, was lazy to call them and fix it.
The overall atmosphere of the room was great. The location gave access to numerous stores. I look forward to staying with you again. Thank you for your hospitality.
Horrible urine type smell strong in the hallway, slight in the room. Two guests appeared to be engaging in illegal activity in front of hotel, which made the facility feel unsafe. I was glad to leave and won’t be going back.
Nice place for a quit stay - It was comfortable and inexpensive
The hotel was convenient to where I had to go and inexpensive. It was also worn but clean
I have stayed at other extended stay Americas before and never had an issue. This one had animal AND human hair in the sheets, I had to ask for a clean set. The staff at the desk was quick to give me a new set, but I did not have a good night even with clean sheets as there was yelling into the early morning. I chose this hotel because they are pet friendly and seemed like a good deal, and I figured I could make some food I brought with me instead of fast food. This hotel had no cups, silverware, etc, so I couldn't make anything and ended up eating some crackers I had in the car. My service dog and I were pretty miserable, only slept a few hours.
Very good value. We’ve never stayed at an Extended Stay America hotel before so I decided to give it a try since the price was lower than I usually end up paying for a hotel. Everything was very adequate and we would definitely stay at an Extended Stay America hotel again.
There was a dirty rag on my bathroom counter when I walked in. The room was clean but seeing this made me feel like the whole room was dirty.
No front lobby personal for 20 minutes. So I left to another. I stayed once before and had a “decent” stay. After this incident I’ll never return.
Absolutely horrible. The room had clearly not been cleaned, the carpet was soaked and mildewed from the leaking air conditioner, the TV didn't work, and their was old food in the microwave, making the room smell like rancid chicken. The room clearly hadn't seen a housekeeper since before the hotel was built.
The lack of bedding and having to make our beds wad nothing after realizing there were fingernails next to the TV and hair and scum all over the bathroom!
Usually when I book a hotel I don't think much of it because my mind set is it will never compare to home therefore I never expect much of the stay. However this is the first hotel that i have completely fallen in love with, comfortable, clean, and very inviting.
Hotel staff were not unfriendly but definitely not pleasant. Toilets took 3 flushes just to get toilet paper to flush. There was a used wash cloth hung over the shower curtain in our "clean room", there was no coffee or coffee maker, no utensils or cups/kitchenware at all. The cabinets were visibly soiled. I thought I got a "deal" in the room as it was a last minute booking and it was in a decent area, I was very wrong. Other "guests" of the hotel were banging on doors up and down the hallway all night. We were there as we had a recent family death and were exhausted and looking for a comfortable clean place to rest for the night. Never again!
Stay here about twice a month. Decent place for the money. Staff is always friendly and the rooms are clean.
Within a short walk of Overland Park Convention Center, Extended Stay America - Kansas City - Overland Park-Nall Ave is within 2 miles (3 km) of Towne Center Plaza. This 126-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 126 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America - Kansas City - Overland Park-Nall Ave, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables.